Materials provided at Savvy Workshop on business emailing on November 12th 2016 in Dnipro, Ukraine

1. By #SavvyUA
Workshop on business
emailing

2. emailingworkshop
@gmail.com
By #SavvyUA

3. What makes a good letter?
1. Make people understand you.
2.To get them to take some action.
3. Keep the connection.
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4. 1. Make people understand you?
S.S.S. Short
Simple
Specific
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5. 2. To get them to take action.
P.A.S. Positive
Active
Simple
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6. Positive
“We will decide tomorrow”
“I think, you should get in touch more often”
“I’m afraid, it was a late respond”
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7. Active
Our technical team found the bugs
“Our technical team found some bugs in your code”
“I’ll send you the report tomorrow afternoon”
“We will consider it together at our next meeting today”
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8. Simple request
“It will be really helpful if you can finish it by Friday midday”
Could you look at it and write to me today please?
“I would really appreciate if you can meet me
at the airport at 3 p.m.”
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9. Structure of the letter ?
start
subject line
an emotion
state your
main point
the importance
of your letter
call to action
an emotion
closing the letter
questions
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10. Structure of the letter
1. Subject line
2.Start
3. An emotion
4. State your
main point
5. The importance of
your letter
6. Call to action
7. An emotion at the end
8. Closing
+ questions
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11. “Failure and inventions are
"inseparable twins.”
- Jeff Bezos, CEO of Amazon
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12. Deer, Jonh!
By CTO of BlaBlaSoft
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13. “KOMY”, “OT KOGO”
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14. English settings
English life
English wife
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15. Subject line:
Important,
From Vasya,
Please read
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16. SSS
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17. “I and my team”
“We with team”
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18. My team and I
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19. A request from vacation has come to
our office from Julia, and after speaking
with admin staff, we approved 2 to 1
and we want to know if you have any
objection if she can take vacation from
12 of October to 15 of October.
By #SavvyUA

20. Julia’s requested a vacation
on October 12-15. Admin has
already approved it.
Could you also confirm?
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21. “Approve my
vacation”
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22. Could you…?
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23. “We have decided….”
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24. “Can we ….”
“Are you OK if we…”
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25. “No. “ or “We can
not deliver….”
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26. “It is very unlikely to deliver
high quality….”
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27. “Files are there, test them
and contact me if you
have questions”
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28. -I have placed files on the
server.
Could you please test them and
let me know if you have any
issues
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29. How was weekend?
- It was OK
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30. Interesting NO
Bad Really terrible
OK So-so
Great Good
Unbelievably Great
awesome
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31. “I wrote you already”
“I told you many times”
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32. “I may have said before”
“I thought”
“It seems to me you approved”.
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33. Difference between
TO, CC and BCC
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34. TO - expecting response
CC - for your information
BCC - never ever used
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35. Mind the difference between:
Beautiful, nice, handsome, pretty,
cute, gorgeous, great.
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36. “Freedom is not worth having
if it does not include
the freedom to make mistakes.”
― Mahatma Gandhi
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37. Good luck!
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