2. WHAT IS QUALITY IMPROVEMENT?
a structured approach to evaluating the
performance of systems and processes, then
determining needed improvements in both
functional and operational areas
successful efforts rely on the routine collection
and analysis of data
3. CHARACTERISTICS OF QUALITY
IMPROVEMENT
Data driven
Regards the quantitative approach as the only reliable
means to influence the qualitative elements
Focuses on processes, not people
Involves people as part of the improvement solution
4. BENEFITS OF QUALITY
IMPROVEMENT
Solutions that focus on failures in processes, not flaws in people
Reliance on objective, data-driven solutions, rather than subjective opinions, to identify inefficiencies, preventable errors, and inadequate
processes
Improvements that provide better customer service, increased efficiency, greater safety, and higher revenues
Localized focus on testing small, incremental improvements that is less risky than a focus on making changes at one time
Data collection to monitor improvement efforts
5. FIRST STEP IN THE QUALITY
IMPROVEMENT PROCESS?
No matter which model you choose or what you
call it, planning has to be the first step. You
need to decide what problems you want to
solve, how you will solve them, and how you’ll
know when they are solved.
6. QUALITY IMPROVEMENT PLAN
Written, long-term commitment to a specific
change and may even chart strategic improvement
for an organization
Defines what your organization wants to improve,
how it will make improvements, how it will test for
success, and what are the anticipated outcomes
and evidence of success
7. ELEMENTS OF QUALITY
IMPROVEMENT PLAN
Defined leadership, accountability and resources
Specified data suitable to the goals
Evidence-based benchmarks
Mechanism to feed collected data to the process
Method or tool
Structure to keep the plan dynamic and ongoing
Attentive staff who listen to needs of stakeholders
8. QUALITY IMPROVEMENT STEPS
1) Select a QI Project
2) Assemble a QI Team
3) Develop an aim statement
4) Develop measures
5) Identify change ideas
6) Test change ideas
7) Sustain improvement projects
8) Spread and sustain within organization
9. QUALITY IMPROVEMENT
MODELS
ISO 9001
Six sigma
Malcolm Baldridge National Quality Award
Toyota Production System (Lean Production)
Plan-Do-Check-Act (PDCA)
Root Cause Analysis
Risk Management
10. QUALITY IMPROVEMENT TOOLS
Auditing
Cause-and-Effect Diagram
Checksheet
Control chart
Five Whys
Flowchart