Victor Smith is recommended for employment based on his experience as an Incident Specialist from 2010-2015 at The Pantry where he provided technical support including troubleshooting, escalation, communication, and documented processes. He has excellent communication skills, is extremely organized and reliable, computer literate, able to work independently and follow through on projects, flexible, and willing to assist in other company operations. His former director highly recommends him as a tremendous asset for any company.

1. To Whom it May Concern:
I highly recommend Victor Smith as a candidate for employment. Victor was employed by The
Pantry as an Incident specialist from 2010 – 2015. Victor was responsible for technical support
including systems troubleshooting, escalation, communication, and other documented processes.
Victor has excellent communication skills. In addition, he is extremely organized, reliable and
computer literate. Victor can work independently and is able to follow through to ensure that the job
gets done. He is flexible and willing to work on any project that is assigned to him. Victor was quick
to volunteer to assist in other areas of company operations, as well.
Victor would be a tremendous asset for your company and has my highest recommendation. If you
have any further questions with regard to his background or qualifications, please do not hesitate to
call me.
Sincerely,
Patrick Darke
Director of IT
The Pantry, SA Division of Circle K
1801 Douglas Drive, Sanford, NC 27330