1. eLearning Issues of Web Based Video Conferencing: A Work Based Learning Case Study Anthony ‘Skip’ Basiel Centre for Excellence in Work Based Learning, Middlesex University, London - UK [email_address] See Breeze summary recording at: www.elearning.mdx.ac.uk/research/

10. Findings: Pedagogy 1.6 Expand investigation to mobile/wireless technologies 1.6 Interviewer positioning was poor 1.6 Lack of movement 1.5 Stakeholders will need regular sessions to support ownership going to the module leaders. 1.5 Staff development training has started. 1.5 Induction and training 1.4 Use multiple forms of media (web, CD-ROM, paper, phone, email, etc.) 1.4 We used the conference phone with PC sound as a back-up 1.4 Back-up strategies 1.3 ‘Comprehension checks’ should be placed throughout session. 1.3 Ask, “Do you understand?” 1.3 Confirmation of understanding 1.2 If sound is reliable the event can continue. 1.2 At the start – ask if everyone can hear. 1.2 Sound check 1.1 The self-view window is too small for a group. A resizable Breeze ‘pod’ for self-view could help stakeholders stay in the frame. 1.1 We used the self-view window of Breeze 1.1 Making & keeping eye contact (designed / implemented): 1.0 Pedagogy Lesson(s) learnt: How it ‘s addressed Factors: (issues / concerns)

11. Findings: Technical 2.4 Explore wide-angle lens web cams. 2.4 Adjust seating / web cam location 2.4 Keep interview panel in the camera frame 2.3 Files need to be organised for cross reference of images. 2.3 Use the PC’s ‘Print Screen’ button 2.3 Validate student’s identity 2.2 For best results a controlled fixed location is needed for WVC to be reliable. 2.2 ‘Floating location’ using laptop and available room. 2.2 Location 2.1 Pre-tests should be done the day before and within the hour of the live event. 2.1 [S] called [I] on the conference phone before the actual session to test the connection and hardware. 2.1 Run technical pre-test 2.0 Technology

12. Findings: Policy, Procedure, etc. 4.2 Set up data projector 4.2 Laptop monitor lacked ‘eye contact’ 4.2 Sense of presence 4.1 ‘Do not disturb’ sign or phone redirect. 4.1 People calling or knocking at the door 4.1 Disruptions 4.0 Other 3.4 University needs to revisit the policy for cost and 24/7 help 3.4 Discussion of home costs by academic staff 3.4 Work from home [1] 3.3 Ask permission before image capture 3.3 Do a screen grab of the interviewee 3.3 Permission to record 3.2 Meeting information should include all time zones. 3.2 Interviewee was + 1 hr. 3.2 Set GMT time 3.1 Although the NCWBLP VLE Supervisor has been annotating the sessions there has been no formal process to feed this data into a change process. An online web questionnaire would be a good first step. 3.1 In the case study there were questionnaires and interviews, but this is not part of the DProf. interview model currently. 3.1 Collecting formative feedback from the stakeholders 3.0 Policy / Procedures