Video conferencing may be good enough and some “good enough” might not be sufficient for particular business. That is where Vidyo outperforms. Using the integration of patented features like Genesys, Vidyo aims to provide the highest quality, most reliable alternative to in-person video communication for customer engagement. Know more: http://www.vidyo.com/

1. www.vidyo.com | 1-866-99-VIDYO
Vidyo Blog Post | December 7, 2015
We firmly believe our
patented technology
provides the highest
quality, most reliable
alternative to in-person
communication, that’s
why companies are
joining our ecosystem of
partners.
Author: Sam Waicberg
Today Vidyo shared customer engagement news on a new integration
with Genesys using the Vidyo Adapter. The Vidyo Adapter for Genesys
will seamlessly integrate into the Genesys customer experience platform
and provides a native experience for video-enabled Genesys content
center agents who want to visually connect with customers.
With the creation of multiple connectors, or integration points, to the VidyoWorks platform we can
natively video-enable millions of new applications, services, workflows and more to visually connect
businesses and individuals anywhere, anytime on virtually any device or form factor. This strategy is
driving the creation of new applications every day such as video-enabled contact centers, help desks
and telemedicine applications.
Why Settle for “Good Enough” Video
Collaboration in Your Contact Center?
This integration with Genesys is just
one example of Vidyo’s Ecosystem
and Connector Strategy at work.
The VidyoWorksTM
platform is used
to enable applications, workflows
and endpoints with high quality
reliable video collaboration.

2. www.vidyo.com | 1-866-99-VIDYO
Central to the connector strategy and really at the core of everything we do at Vidyo – is the
experience our technology provides. When the experience, the quality, matters the most, Vidyo is the
clear choice. When “good enough” is not good enough, that is when Vidyo shines. We firmly believe
our patented technology provides the highest quality, most reliable alternative to in-person
communication, that’s why companies are joining our ecosystem of partners.
Don’t settle for unreliable, low-quality video interactions, learn more about how high quality
interactions are driving innovation across industries in the VidyoWorks Showcase today.