This is our first version of the IT-BT, BPO call center product offering. We have intelligent routing of service requests (voice & non-voice) to the most appropriate person who has the skills and experience. This is possible by having an AI intelligent model that is trained to match the best person to the incoming request be it a business or technical request

1. Apr 18 2020
IT-BT & BPO Products Catalogue
Bhadale IT Developers Pvt. Ltd | Bhadale Real Estate Developers Pvt. Ltd (registration due)
Plot No. 52, Hindwadi, Belgaum, KA, India | Mobile: +91- 9741040195 | Website: TBD

2. IT-BT & BPO Products catalogue Bhadale Group of Companies
Bhadale Group of Companies
Bhadale Group of Companies consists of Bhadale IT Developers Pvt. Ltd and Bhadale Real Estate Developers Pvt Ltd.
1. Bhadale IT Developers Pvt. Ltd is an IT and Computer Engineering company
This company provides consultation in areas of cutting edge technologies, research outsourcing, and
software consultation related to data center and related engineering practices
2. Bhadale Real Estate Developers Pvt. Ltd is a Real estate company
This company provides development of Infrastructure for IT Datacenter and allied sectors. It manages
the engineering design, landscaping, civil architecture, presently serving internal projects.
Bhadale Group of Companies has aggressive programs in place to serve the niche market.
Bhadale Group Engineering Division, IT-BT & BPO Products department
IT-BT & BPO Products department hosts various products leveraging upon latest emerging technologies. Most
of our products have got a matured approach that offer full benefits and ever growth potential to the consumers. We
offer scientific ways of solving the pain points of IT-BT & BPO firms, research trials and allied industries that enable
faster, easier and economical ways of managing the IT-BT & BPO industry across major downstream, mid stream and
upstream business units. We offer value added products that enable various players like researcher, scientist, trainer,
and seller to get the best value from this market segment and make better profits with help of AI, automation and
engineering systems that enable the user to lift heavy tasks with ease.
Below are first listed products
Intelligent routing and resolution system: This is our software package for interfaces to ERP cloud and IoT platforms
using generic industry standards, frameworks and plug-in that allows better visibility, management and control of the
system
Details of the above are put in the table below

3. IT-BT & BPO Products catalogue Bhadale Group of Companies
Product details
Image courtesy (The Web), no intention for copyright infringement
We have our offers as mentioned below for base image
Product
No
Product
Name
Key Product features
1
Intelligent
routing and
resolution
system
This is a package with all data structures required for implementing a BPO project.
Voice and non-voice requests are routed to teams, specialists who are handling the domain,
are available and have a reputation working the incoming clients. The whole ticketing
request based on ITIL or popular framework is offered intelligence that enables better
cognitive process handling, NLP features and enables better insights, decision taking and
offers fall back solutions, internal chat bots to retrieve Level 1, 2 and 3 technical support
solutions based on expert systems and historical records .Outsourced activities are mapped
to normal procedures and any deviations are alerted that ensures SLA, OLA are honored.
The image is a general high level view to show what all constitutes the solution.
We offer base data structures and digital platforms like AWS that have lambda and auto
trigger events that allow better call transfers based on earlier trained neural network. We
use reliable historical call data to train the models.

4. IT-BT & BPO Products catalogue Bhadale Group of Companies
For more details of image, please refer Ref 1
We offer integration points for service end points that use the enterprise service bus and
micro service system that have internal list of available staff to handle particular call type and
technical level. End to End call event till the issue is resolved is possible by using enterprise
frameworks like ITIL for incident management.

5. IT-BT & BPO Products catalogue Bhadale Group of Companies
References
Ref 1. Ali, Abbas. (2011). Intelligent call routing: Optimizing contact center throughput. 10.1145/2237827.2237832.
Disclaimer:
Several details have been sourced from the web and we have no intention to infringe any names, copyrights and data
that might be presented in this document. This is for information and educational purpose only and no monetary claims
can be made. Please advise us for anything that you feel to let us know.
For more details, contact below:
Contact
Bhadale Group Pvt. Ltd
CTO: Vijay Mohire, 9741040195; Email: vijaymohire@gmail.com