How to design voice as a companion

Exploring the future of voice user interfaces
How to design voice as a companion?
Vikas Luthra

Source: Vikram Kakati Photography

Voice Based assistants is everywhere

Source: http://www.slideshare.net/stephengay/vui-new-ixda
The
Personal
Assistants

Source: http://www.slideshare.net/stephengay/vui-new-ixda
Humanize
Personal
Assistants

Understand
Human-Human
Interactions

Facilitate Human-Human
Like Interactions

We used a human centered design technique
called Forced Photo Metaphor Elicitation

We took random collection of 120 photos

Forced Photo Metaphor Elicitation(FMET)
We asked them….
Choose at least 5 pictures from a spread
of 120 pictures to express:
what is a companion
for you?

“Even though we have differences I appreciate that My wife likes train travel.
You had to have something in common. You can’t be companion with
somebody who doesn’t have anything in common”
“My best friend will always think what ever I think, may be she will also think
the same thing, whatever I feel she will also feel the same sometimes, so that
need is what attracts.”
“My sister will respond to all my feelings, whatever I say she will respond
properly. Whatever I expect she will comeback with that, even it is not expected
still she will respond to me. She is quite similar to me not completely.”
User Stories: What is a companion for you?

”You kind of feel that you need certain people that will be behind you,
accompany you in any situation without thinking of any pros and cons. Even
though you don’t feed dog once or twice this dog wouldn’t stop coming after
you”
“I like Indian music which is more individualistic, which is done in a more solo,
it is melodious not like an English orchestra of 50 people
User Stories: What is a companion for you?

Doing Affinity analysis and Consensus Mapping to
emerge different categories

Characteristics of Companionship

Forced Photo Metaphor
Elicitation
Power and Control
Reacher and Settler

Amplified Emotions
Similarly, through our user data we inferred that whenever a person
experiences amplified emotions such as joy, fear, anger, etc., they are
inclined to have their companion(s) experience / express emotions
alongside them. The expressed emotions would be dependent on the
entities existing mental and emotional state, their interpersonal
relationships etc.
Amplified Emotions

Sensorial
Immersion
When companionship matures, there is a certain sensory immersion observed
between the entities, where each of them connects by sensorial intimation like
touch, smell or visual and become extremely aware of each other presence.

Sense of attachment
As strong connection begins to develop between the two companions,
the attachment becomes stronger. This could lead to building of trust
and a sense of protection between the entities, where the Reacher seeks
for protection from the settler and settler is the protection provider.

Human Companionship Framework

Human
Companionship
Framework
The Childhood

Stage 1 and 2: The child hood
Compatibility: Knowing and understanding each other to become
compatible
Familiarity:
Leads to having a level of ease ,comfort, freedom among the companions is necessary for building of a
good compatibility. It also depends whether your companion allows you to be natural self and more being
themselves. Familiarity could be in terms of: interest, likes or dislikes, beliefs and attitudes ,behavior
Curiosity:
Companionship is more about being curious about each other and discovering and learning about each
other over a period of time.

Stage 1 and 2: The childhood
Presence: A state of making yourself felt
Acknowledgement
The presence is felt when the companion shows an action in a way that one has noticed someone or
something.
Helpful.
Giving or ready to give help even if they are not there in the same situation.

System getting familiar by
understanding his preferences
and trying to give him a partner
voice which is more compatible
and personalized to him

Curiosity
“I want to learn
everything about
everything”

Acknowledgement
“Being there for greetings. ”

Human
Companionship
Framework
The Teenage

Compatibility: More mutual connection and dependability
Liking and fondness: Compatibility due to fondness, affection. It is a phenomena which inculcates liking to
certain level.
Symbiosis: Having an interdependent relationship between companion helps in developing compatibility
among them.
Stage 3 and 4: The teenage

Presence: Being present and showing concern and assistance
Helpful
A companion will be concerned more with the needs and wishes of others than with one's own;
unselfish.
Empathy
Having a sense of understanding, trying to go out of their way to help; Being present if needed or not

Trustworthiness: Building and display of trust through help and dependency
Dependability
Level of trust also depends on how reliable one companion could be to the other in any situation.
Honesty and openness
Building of trust is also dependent on companion being honest to each other and not telling lies
A companion should not hide anything and be completely open about every aspect.
Privacy and Security
Companion should be completely faithful and should not disclose private or personal information to others
.

Mutual Liking and Admiration, Symbiosis:
“I like the way you look a things “
“Great you did a good job, John”

S: “How long before your breakup”
J: “Oh how do you Know”
S: “I checked all your mail”
J: “You are being nosy here”
Showing Concern,
though not open initially

Maintaining the connect, Compatibility, Presence. Trust:
Being Non-Judgemental , Selflessness-No desire, no expectation
Building of trust depends on companion doing things for each other without any
purpose or motive, without expecting anything in return.
Engrossed
The connect becomes so strong that you have no track of time, or any other thing
Comfort
An instance or space where the connection is totally free of thoughts
Association with time
Building value in a relation with time. More time spent, more the bond gets stronger
Stage 5: The adult

Social Roles/Personas(Human Roles)

Social Roles/Personas(Objects)

Conclusions

What these study helped and what our next plan?
• Identified what makes a voice based system, a companion to the user.
• Achieved by evolving a companionship framework and then identifying
how companionship can be influenced by making appropriate modulations
to the voice properties.
• Next, Design specific solutions for social robot interactions.

Design for you and only you
Taking each individual as different and learning patterns for
personalization.
Designing for voice is different from others

Dynamic and no hierarchy: Conversation through voice
could follow any path thus predictability becomes difficult
and your design need to be more dynamic than a single
solution

A multidisciplinary challenge
It’s a multidisciplinary field which require experts from
different areas and require more collaboration and multilevel
skillsets

Dialog evokes Meaning,
identity, emotion and
trust.
The goal will be to
communicate with
devices as we would be
with each other – as
humans

The most profound
technologies are those that
disappear. They weave
themselves into the fabric
of everyday lives to be
indistinguishable from it
Mark Weiser-1991

Thank You

Questions?

https://embedwistia-a.akamaihd.net/deliveries/eaff8c207434a95f27a222a73a555ae24e45106a.jpg
http://gettyimagesmicrosite.com/gettyimagessites/istock/articles/2015trends/images/SensoryImmersion1.jpg
https://vitalrecord.tamhsc.edu/wp-content/uploads/2015/07/emotions-genetics.jpg
https://c1.staticflickr.com/4/3388/3344044448_55bbe6f420_b.jpg
http://s.isha.ws/blog/wp-content/uploads/2015/08/what-is-your-deepest-attachment.jpg
http://www.slideshare.net/peezarelli/evangelizing-and-designing-voice-user-interface-adopting-vui-in-a-gui-
world?qid=2a0551d9-6851-4a65-89ae-446831c09f76&v=&b=&from_search=9
https://techcrunch.com/2016/08/21/designing-for-voice-differs-from-traditional-ux/
Weiser, M. (1991). The computer for the 21st century. Scientific american, 265(3), 94-104.Chicago
References

How to design voice as a companion

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