Coming together to help a friend. Setting up discreet support networks for friends or colleagues in need. This project proposal has been collaboratively developed during the Global Service Jam Lisboa 2011 weekend by: Vincenzo Di Maria, Jim Jeffers, Ronald Goovaerts, Ana Osredkar and Tiago Nunes.

1. secret heroes
coming together to help a friend
This project proposal has been collaboratively developed during the Global Service Jam Lisboa 2011 weekend by:
Vincenzo Di Maria, Jim Jeffers, Ronald Goovaerts, Ana Osredkar and Tiago Nunes.

2. stress panic trouble
loose balance triggers
tipping points pressure
mayday call crisis
pride
help breakdown
burn out support
peer groups
emotional meltdown
struggle back on track
crunch need a hero?
Global Service Jam 2011 | Lisboa international | secretheroes.org

3. in life:
need a hero?

4. at work:
need a hero?

5. Is Burnout Inevitable in the Creative Industries?
• How would you like to work 15-20 hours
unpaid overtime a week?
• What about doing it for weeks on end
because of unrealistic schedules?
• How about a 65% chance of damaging
your health from the stress of
overtime?
• And what if someone told you these
were just occupational hazards, to be
expected if you choose a career in the
creative industries?
http://www.wishfulthinking.co.uk/2009/10/19/burnout-creative-industries/

6. learning more...

7. Burnout is a psychological term for the experience of long-term
exhaustion and diminished interest. Research indicates general
practitioners have the highest proportion of burnout cases. Burnout is not
a recognised disorder in the although it is recognised in the as "Problems
related to life-management difficulty"
Mental breakdown (also known as a nervous breakdown) is a non-
medical term used to describe an acute, time-limited phase of a specific
disorder that presents primarily with features of depression or anxiety.
1. Before: reaching a tipping point/burnout syndrome
2. During: having a breakdown/difficult moment
3. After: getting back on track with life
Rapport LJ, Todd RM, Lumley MA, Fisicaro SA. 'The diagnostic meaning of "nervous breakdown" among lay populations.' J Pers Assess. 1998 Oct;71(2):242-52.
Source: Wikipedia

8. Men struggle more than women
health? money? life?
Global Service Jam 2011 | Lisboa international | secretheroes.org

9. Levels of interaction & proximity
Friends and colleagues (often with us)
daily contact weekly contact monthly contact
Important relationships (not always with us)
Global Service Jam 2011 | Lisboa international | secretheroes.org

10. 1. help a friend (social network support)
Our friend
is having
some trouble
1. ENCOURAGE ACTION
ideas and suggestions
on how to help your friend
2. SUPPORT TOOL
alert message provide advice and
secret heroes friends information and signpost to
max 3 friends
professional services
3. INSPIRING IDEAS
lifestyle ideas and events
Global Service Jam 2011 | Lisboa international | secretheroes.org

11. 2. mayday call (self help)
I am having
some trouble
1. SUPPORT TOOL
provide advice and
information and signpost to
professional services
secret heroes friends
2. INSPIRING IDEAS
lifestyle ideas and events

12. early stage prototype | how it works...
Global Service Jam 2011 | Lisboa international | secretheroes.org

13. coming together to help a friend
1. John is having
a hard time
2. Jay is aware of it and wants
to do something about it

15. Learn how to use it: video demo

16. 3. Jay creates a mission to help
John and learns more about
support methods
4. Jay invites some of John’s
best friends to help him out

17. HOW:

18. 5. Anne, John’s good friend gets
‘activated’ via personal message
through her mail browser/facebook

19. redirected to mission page

20. 6. Friends keep each other posted
on John’s status while keep
providing discreet support

22. 7. Jay meets John and he really
appreciate his spontaneous company
What Jay doesn’t know is that his friends/colleagues
secret heroes will always be there for him...

23. Value proposition (reducing cost of burnout):
platform that enables people setup and manage a
discreet support group for a friend/colleague in need
in order to provide emotional support and guidance for people who will
normally not reach out and ask for help
close friends/colleagues will use this platform to:
• form a group
• plan actions (activities, surprises, experiences)
• give each other status reports on how the friend is coping
• record new relevant topics that might emerge during their time with the friend
• use guidelines provided by the site on how to approach certain situations
people already form informal support groups in more complicated situations, people
from different backgrounds, ages and locations can use this platform to form this
support group and use certain tools in order to plan actions
enabling people to help friends in distress:
• people to get back on track faster
• feel supported by their F&F
• prevent their personal life affect their work too much
Global Service Jam 2011 | Lisboa international | secretheroes.org

24. THE TEAM:
Jim
Vincenzo
Tiago Ronald
Ana
Pedro (mentor)
obrigado Lisboa | international
Global Service Jam 2011 | Lisboa international | secretheroes.org