1. 1
Vinh Van 8 Reading Avenue, North Balwyn VIC 3104
Mobile: 0407 230 145 Email: vinh.van@telstra.com
Career Summary
An IT System Engineer with 19 years extensive experience in deploying and supporting Windows enterprise system
and infra-structure within multiple industries.
• Track record of success in completing projects within committed business deadline
• Proven ability to collaborate with key internal and external stakeholders
• Expert in system performance monitor and tuning, troubleshooting and root cause analysis
• A keen eye for system standardisation and process improvement
• Extensive coaching and mentoring capability as demonstrated through regular knowledge transfer to
offshore colleagues
Key strengths
• Extensive experience accomplishing a wide range of Wintel projects for the National Australia Bank (NAB),
BHP Billiton (BHP) , Telstra and Toyota
• Expert in Microsoft technologies and other enterprise server/desktop management software
• Proven skills in maintaining positive stakeholder relationships to achieve excellent customer service
• Capability to embrace, support and contribute to system security compliance, continuous process and
quality improvement
• Lead role in coaching and mentoring
Technical Skills
Operating System Windows server 2012 r2, Windows server 2008R2, 2003R2, 2000 and NT4
Windows 8.1, Windows 7, Vista and XP
Server Roles/features Microsoft System Center Configuration Manager 2012, Active Directory
Federation Service (ADFS),Microsoft (MS) HyperV, failover clusters,
Network Load Balancing, MS SQL, IIS, SharePoint 2013, MS Message
Queuing (MSMQ), AD Controllers, DNS, WINS, DHCP and Distributed File
System (DFS), Microsoft and Citrix Terminal Servers
Management software Windows Performance Monitor (PerfMon), Windows Network Monitor
IBM Director, IBM Tivoli Storage Manager(TSM) and IBM Tivoli Monitoring
(ITM), HP System Insight Manager (HP SIM), HP LoadRunner, Dell
OpenManage Server Administrator (OMSA) and VMware VirtualCenter
Backup Software Symantec NetBackup, HP OmniBack, BackupExec and Arcserve
Antivirus Software McAfee VirusScan Enterprise, Symantec Endpoint Protection and Trend
Micro

2. 2
Hardware IBM Xseries, HP Proliant and Dell PowerEdge Servers, IBM Blade and HP
ProLiant Blade servers, VMware virtual servers
Storage Technologies iSCSI, Fibre Channel (FC), SAN and NAS
Scripting Powershell , Windows batch and awk
Professional Experience
Jun 2016 IT Consultant
Key responsibilities
System integration for the Whitehorse City Council payroll, risk management and Active directory
Achievements
• Successfully developed Powershell scripts for the system integration.
Jun 2015 – Apr 2016 Wintel Systems Engineer
National Australia Bank (NAB)
Key responsibilities
Supporting NAB Windows 7 Deployment project which includes
• Working with Business Analyst to develop process for treatment of untested and/or unsupported
applications identified during prior to Windows 7 migrations
• Assisting business owners with remediation of Business Managed IT (BMIT) applications prior to deployment
• Assisting with post deployment application configuration for complex applications including card swipe,
Teller cash recycler and teller printer
• Resolving Level two Incident and Problem management for application related post deployment issues
• Working with application technical and business owners to resolve post migration issues
• Identifying and record potential project issues and risks
Achievements
• Achieved excellent Windows 7 project delivery and support services through collaborative relationships
among Windows 7 deployment, Desktop Level 2 support, IBM Wintel Infrastructure, Telstra network Teams
and end users
• Resolved repetitive and complex problems including daily teller cardswipe startup failure and Windows 7
slow boot slow login (SBSL)

3. 3
Jan 2013 – Feb 2015 Senior Wintel Systems Engineer
IBM Australia
Client: National Australia Bank
Key responsibilities
Fulfilling the NAB Retail request for service (RFS) projects to build and maintain Windows servers and infrastructure,
which involved:
• Deploying Windows application and infrastructure servers including Windows server 2008R2, 2003R2 and
2000 on the virtual (VM), physical and blade platforms
• Maintaining and managing the AD user groups, OUs and GPOs in compliance to the NAB framework for
delegating rights of servers and AD user groups
• Enforcing system Security compliance and steady state configuration
• Performing data migration and delegating access permission to the data owners
• Conducting planned and unplanned system disaster recovery
• Auditing and producing artefacts for systems in a steady state before the system sign-off
• Mentoring and supporting offshore colleagues to achieve cost effectiveness
Achievements
• Rewarded IBM Manager's Choice Award in June 2014 for the successful completion of the DHCP scope
creation for the IP phone deployment across 546 NAB branches
• Reduced DHCP scope creation time from 30 mins to 5 mins for the IP phone rollout across 546 NAB
branches. And eliminated defect by applying the self-developed scripts
• Resolved the system constraint issue ensuring that data owners could securely access their files/data
beneath thousands parent folders by applying the scripts self-developed
• Closed the quality gap of building physical and blade servers by retrofitting the standard build tools originally
designed for the virtual platform
Dec 2008 – Dec 2012 Senior Wintel Systems Engineer
IBM Australia
Client: BHP Billiton
Key responsibilities
Primarily responsible for the deploying Windows application servers at the VM data centres located in USA.
Built SCCM infrastructure servers in Melbourne and shipped to BHPB strategic mining sites across the globe. Built,
managed and supported an AD controller for the BHPB SAP migration tests.
Achievements
• Rewarded IBM Service Excellence Award by taking lead role in an unplanned disaster recovery of building 8
VMs for the exchange servers
• Led in building and delivering 132 SCCM infrastructure servers to the global mining sites against the
constraints of time and technical resources
• Fulfilled AD service requests for the client SAP migration test by applying the self-developed scripts and
streamlining the request procedure with client

4. 4
Nov 2000 – Nov 2008 Senior Wintel Systems Engineer
IBM Australia
Client: Telstra account
Key responsibilities
• Created the repository of automated/Unattended build for Windows 2003, 2000 and NT4 in order to
standardise the build processes and tools
• Defined the server build baseline by conducting functional and compatibility tests of standard server
management software against each OS platform
• Created Windows OS VM templates to maintain the standard for the VM Windows servers
• Coached and mentored offshore colleagues contributing to the distributed service delivery framework
Achievements
• Rewarded IBM Bravo Award for resolving the AD fault which had an adverse impact against the AD stability
of one of our business clients
• Established the unattended build repository to facilitate the standard process of building Telstra Windows
servers
Sept 1997 – Oct 2000 IT Technical Specialist
IBM Australia
Client: Telstra account
Key responsibilities
• Built software installation packages and deployed to Novell servers within the Telstra Corporate network
• Provisioned Novadigm Enterprise Desktop Manager (EDM) for software packaging and deployment within
Telstra
Achievements
• Coached Software Packaging Team members to use the Novadigm EDM-that was the tool provided and
dictated by our client
• Avoided minimum downtime of the EDM server having system resource constraint by committing
maintenance activities mainly after business hours

5. 5
May 1996 – Aug 1997 Information Technologist
Telstra
Key responsibilities
• Created and deployed Telstra Corporate LAN Standards (CLS) tapes for Novell 3.51 server installation
• Administered and supported the Telstra Corporate Software Repository server
• Conducted quality assurance audits against the software installation and data modules installed on Telstra
CLS servers
Education qualification
30 Nov 1995 Master of Information Technology
Swinburne University of Technology, Hawthorn
11 May 1994 Bachelor of Computer Science
Royal Melbourne Institute of Technology, Melbourne
References Available upon request