1. “the one-stop” solution for Cash
Management
Reconciliation
process and case
study

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Definition of 'Reconciliation'
Recon process used to compare two sets of records to ensure the
figures are in agreement and are accurate. Reconciliation is the
key process used to determine whether the money leaving an
account matches the amount Dispensed, ensuring the two values
are balanced at the end of the recording period.

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How to resolve it
There is much type of difference does comes. First you have to identify the
discrepancy type such as below described, and ensure that discrepancy should be
resolved within agreed turnaround time
Turnaround time as per below-
Disputes
Shortages
MIS Discrepancy
48 hours
3 working days
3 working days

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Category of Disputes
Dispute
Category
• Customers claims
• Customer charge back
• Banking Ombudsman
• System shortage
• Currency interchange
Solution
• Overage /Switch excess
• Switch Excess/overage
• No excess cash
Certificate
• Overage
• Overage

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Category of Shortage
Shortages
Category
• Physical shortage
• Recon difference
• Switch decreased
• Negative balance
• dispensed shortage
• Misdispenstion
• Reporting error
(opening Closing
Mismatched)
solution
• FCR report
• Justification, scan
counters , working
sheet
• working sheet ,C3R
report, scan counters
• Scan counters
• Recovery from
Bank customers
• Revised C3R report,
on T+2

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Reconciliation process flow
LOGICASH
Mail received from MSP
•MSP Name
•Bank Name
•Category
•ATM ID
•ATM Location
•Region
•Transaction Date
•Transaction No.
•Requested amount
•Dispute amount
LC Branch
Action
• Mail received
• Mapped in available LC
tool
• Investigate the case and
contact to concern
custodian
• Analyze the provided EJ
• Collect the required
document
• Assign the custodian
name
• And send it to LC HO
LC HO Action
•Received the Branch revert
•Cross verify with EJ log
• As per EJ and branch revert
recon team will provide LC
status(Acceptance Of cases)
•Update the same to various
customer (MSP)

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Dispute Case study

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EJ ANALYSE
Machine offline due to
transaction failed
[000p [040q (I *6240*2*E (1*300002000,M-13,R-
10010
NAJAFGARH
DATE TIME
ATM ID
15/08/14 06:42 FKL0134U
CARD NUMBER:
5048340003104050007
TXN NO: 6240
WITHDRAWAL
SAVINGS
SORRY UNABLE TO
PROCESS
RESPONSE CODE
000
Presenter
Error
CONTACT BANK
SMART WAY TO BANK
[020t
SST IN SUSPEND MODE
[020t
SST OUT OF SUSPEND
MODE
[0r (1 )2 [000p [040q e1 w3 h162

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Counters Verification

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BANK WISE DEDUCTION JAN-2013 to DEC -2013

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MONTH WISE DEDUTCTION FROM JAN -2013 to DEC -2013
*5228*2*E*300000005,M-13,R-10001
SEC-82 NOIDA Presenter error
DATE TIME ATM ID
08/23/14 20:11 S10A005936009
CARD NUMBER 6220181007900037718
TXN NO 5228
RESPONSE CODE 000
WITHDRAWAL RS. 5000.00
FROM A/C 00000020013941434
RS.
*5228*1*P*21,M-
*640*08/23/2014*20:12*
SUPERVISOR MODE ENTRY
*641*08/23/2014*20:12*
SUPERVISOR MODE EXIT
*5228*1*R*09
*5228*1*P*20,M- Machine gone
In Auto supervisory
SST OUT OF SERVICE
SST IN SERVICE
*5228*1*D*0,M-010202004240,R-0
SEC-82 NOIDA

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DEDUCTION BY MSP & MONTH WISE JAN -2013 TO DEC-2013

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LOSS CATEGORY JAN-2013 To DEC-2013

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INCIDENT APR-2013 to DEC-2013

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TOTAL DEDUCTION JAN 2013- DEC 2013

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AMOUNT RECOVERED

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AMOUNT TO BE RECOVER

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Thank You