1. Vinolie.C
vinnnolie1@gmail.com
+91 9962577768
Career Objective
To explore, exploit and achieve the software goals of the corporate and always
position myself both intellectually and professionally competent to fulfill the Business
needs of the Organization and having a desire to excel.
Profile Summary
 Currently working as Quality Manager for HC (Healthcare- Payer and Provider
portfolio)vertical in Cognizant Technology Solutions, Chennai
 11+ years of experience in Quality Assurance out of which 9 years with Cognizant
TechnologySolutions and initial 2 years with Accel Frontline Limited
 Good experience in performing various audits for multiple Datawarehousing
projects including ETL and BI technologies
 Good exposure to Insurance and Healthcare domain
 Implementation experience in SW-CMMI (Level III & Level V), ISO 9001:2000.
 Worked in varied environments of Quality Assurance, Testing and IT enabled
services.
 M.C.A from University of Madras, Chennai Sep 2003 - May 2006.
 B.SC (Computer Science) from Ewarts Women Christian College, Maraimalai Nagar.
Sep 1999 -May 2002
Work Experience Summary
 Responsible for setting up CMMI level 5 processes & framework in the company;
 Actively contributed towards obtaining ISO 9001:2008 certifications and other
external audits done for the company.
 Provide support to Business development activities (such as quality related sections
in proposal, Customer visits, due diligence) as part of Quality process
implementation at Practice level
 Play a critical role in proactive management of risks helping projects to meet time,
quality and cost objectives

2.  Identification of Best Practices from various accounts and imparting to others.
 Continuously tracking and managing specific contractual commitments
 Proactively managing and closing customer escalations contributing effectively to
customer satisfaction
 Get a deeper understanding of various aspects of delivery and be able to identify
the right levers required for Delivery improvement
 Ensure metrics capture and facilitate metrics-based project management.
 Plan and schedule periodic internal audits to ensure on time and quality Delivery of
the projects across the portfolio
Cognizant work experience – HC domain (2009 – Till Date)
Client: Horizon BCBS, Emdeon, Blue Shield California, MedData, Healthfirst
and Cambia Health Solutions.
Role: Quality Manager
Objective As BU POC, act as link between DE & BU in a pro-active, consultative
and facilitation role to ensure Design & components of DE model are
consistently implemented in the accounts, shores & centers and co-
own Delivery results with the Business Units
Contributions
:
 Process mailers for awareness through Workshops and Mailers.
 Floor Connects at project level in driving the RTB and CTB goals
Roles and
Responsibiliti
es
 Ensure consistent implementation of DE charter in the account.
 Provide Account level focus and delivery view.
 Channel BU feedback and priorities to Envision/ Industrialize
team.
 Meet the targets set for each RTB and CTB goals.
 Review the CSI plans and signoff on the benefits quantified by the
delivery teams
 Analyze the Quality of Service provided and initiate improvement
plans for production support projects.
 Delivery Risk management through Risk adoption and
Effectiveness.
 Driving the Service Management Reviews/Project Management
Reviews with accounts to ensure compliance.
Client: Anthem Inc, Health Net and Blue Shield California
Role: Service Quality Manager

3. Objective Driving the ITIL implementation for accounts with Managed services
framework.
Contributions:  Service Assessment for Health Net to understand the Services
supported, Service metrics, Service Catalogue, Improvement
areas at Service level
 Customized Mailers for account level IDE scorecard.
 Best Practices collated and provided for account teams in AVM
space.
 PHI, HIPAA and Hitech Act were studied for Risks identified in
UHG accounts.
 Project level improvement for IDE- SDP scores.
 Validation of Production access checklist for critical projects
Roles and
Responsibilities
 Identification of projects for on boarding to Managed Services
framework.
 Complete Service Discovery and validate the Service catalog.
 Facilitate project teams for MS-Service Setup, Metrics Setup and
provide alerts for Metrics Submission.
 Facilitate Service Assessments and onboard the intervention
plans identified for the account.
 Review the CSI plans and signoff on the benefits quantified by
the delivery teams.
 Data quality checks on ticket data in ITSM tool.
 Driving the Service Management Reviews with accounts to ensure
compliance.
 Delivery Risk management through Risk adoption and
Effectiveness.
Client: Coventry, AmeriHealth, Blue Shield of California
Role: Quality Champion
Objective Facilitation and Monitor the Cognizant process
Contributions:  Implementation of CMMI level 5 for Anthem Inc projects - 2012
 ISO facilitation for the key accounts handled
 Service discoveryto initiate the Managed Service Model
Roles and
Responsibilities
 Implementing processes for different type of projects in the
Practice and ensure that process meet the Customer
requirements as well as regulatory and statutory requirements
 Best practice harvesting and evangelizing adoption at practice or
account level

4.  Conduct management review at practice or account level and
report to the Practice Senior Management on the risks identified
through various audits and PMRs, and on the effectiveness of the
process implemented
 Review and approving of all process deviations that have been
raised at the practice or account or project level
 Support for any external audits Provide support to Business
development activities (such as quality related sections in
proposal, Customer visits, due diligence) in matters pertaining to
Quality process implementation at Practice level
Cognizant work experience – DW&BI domain (2006 – 2012)
Client: Mattel, JPMC, Schneider, Pfizer, Hanover, AstraZeneca
Role: Quality Reviewer and Quality Champion
Objective Facilitation and Monitor the Cognizant process
Contributions:  Actively participated and facilitated in CMMI V1.2 IR1, IR2 and
IR3 reviews for the year of 2007 and 2010
 Participated effectively in the CMMI V1.2 final interview
 Worked on Lean process for AstraZeneca account.
Roles and
Responsibilities
 Certify Software & documents for release to the customer with
compliance as per CMMI.
 Conduct Process compliance reviews monthly and to track
closure of the NCs
 Facilitate the project team in defining the processes required for
the project. Analyze Deviations / Tailoring Requests required for
the project
 Participation in the Reviews of the Project documents like
(Project management Plan, Configuration Management Plan,
Quality Plan, Work Breakdown Structure etc)
 Participate in Defect Prevention Activities like Task Kickoff
Meeting, Causal Analysis Meeting etc.
 Review of project risks with tools like Risk Management
Worksheet, RAG Report etc.
 Analysis of Project Data like Defects/Variance etc. subsequently
whenever required, preparation of Reports on the same to
appraise Senior Management

5. Accel Frontline Limited work experience – (2004 – 2006)
Client: Eprosis, Oxygen, Prodigy, Accel BPO, Global Care, US
Role: Quality Assurance and Quality Control
Objective Facilitation and Monitor the process
Roles and
Responsibilities
 Up-gradation of processes/qualitymanagement system.
 Impart Training on Processes to all associates in the
organization.
 Guiding project groups in actual implementation of the
processes across the organization.
 Piloting processes and incorporates necessary changes in QMS.
 Review & approval of SQA Plans, checklists.
 Review/Audit the project activities and artifacts.
 Review/Audit QMS tailoring and goals.
 Escalation of Issues, if any, to Senior Management.
 Action points due to SQA observations are reviewed and tracked
to closure.
 Participate in Management Meetings – Monthly & Quarterly
Certifications
 ITILv3 Foundation Certified (Year-2015)
 Internal Domain Certification –Healthcare- AHM250 (Year-2014 )
 Cognizant Certified Professional – DW&BI
 ISO 9001:2008 Lead Auditor (Year -2012)
 Cognizant Certified Professional - CSQA
 Certified Scrum Master (Year -2015)
Awards
 Delivery Excellence Award in Q1'09 – for driving the Metrics session in Cognizant
 Got spot award Recognition for timely risk alerts for Mattel Account and Pfizer
Japan Account in Cognizant
 Got spot award Recognition for conducting Process training– in Cognizant
 Got selected for the UNICOM quizand represented COGNIZANT in the summit held on April'14

6. I have the confidence to manage and get accustomed to any new role related to my
domain. Challenges motivate me to a large extent, giving me the drive to prove my
best.
C. Vinolie