1. Presented By - Vishal Johari

2. No. of Employees - 53
Branch Overview

3. Verticals of the Branch
Sales
Credit
Sales ops
Accounts
UM Chanel
Operations
Chanel activation
Warehouse (Inventory and Supply Chain)

4. Map of Aligarh District

5.  District – Aligarh Blocks -13

6.  Total Customers – 3504
 Total Cash sale Customers – 140
 Total Lease Sale Customers -3420
 Total Customers(got ownership) - 358
 Total portfolio – 3.85 Cr

7. Area Business Manager
ASM ASICredit Accounts Warehouse In-
charge
Chanel
Activation
RSA
Urja Mitras
Sales Ops
CRO
CRA
Branch Reporting Structure

8. Daily Operating Mechanism
Sales Activity
Portfolio Activity
A2I Process
Service TAT

9.  UM collect the Application form from the customers with the all required
documents and cash,
 UM handover these all documents to the RSA in his work place or in the office.
 RSA visits to the customers house and explain all the required information .
 RSA submit the forms to the AO and generate the receipt.
 Then Sales ops will check the forms thoroughly and digitisation.
 Then the form status will goes in credit bucket for HV, TVR, RTS, Approved.
 CO appraise the customer By TVR, HV then release the status of the customer.
 Then Installation order will generate after approval, IO will goes to CRO
(Installation) and Warehouse In charge.
 CRO planned the IO to warehouse In charge and map CRA for installation after
pre installation call to the customer.
 Warehouse in charge deliver the system to the customers doorstep.
 Our CRA goes to the customers house and installed the system, get First
Recharge the system and explain the all information to the customer regarding
Frequent payment, Customer Care No., operational instruction of the system to
the customer.
 CRA makes a call to customer care as post installation call and our CC executive
talks to customer and check the level of customer satisfaction.