Our presentation at Sustainable UX

1. LONG DISTANT
RELATIONSHIPS THAT WORK:
MYTHS AND PROMISES OF
REMOTE WORK

2. @JIMKALBACH
Head of Customer Success
www.mural.co

3. Why is it every time I ask for a pair of hands,
they come with a brain attached?
HENRY FORD

4. PETER DRUCKER
The most valuable asset of a 21st-century
institution… will be its knowledge
workers and their productivity.

5. ROBERT KAPLAN
& DAVID NORTON
“Linking the Balanced Scorecard to Strategy” 1996
REMOTE WORK

6. Benefits
Flexibility
Less costly
Productivity
Reduced absences
Talent for employers
Reduced commute

7. Isolation
Lack of routine
Communication
Social aspect missing
Dependence on technology
Image by Britt Selvitelle https://www.flickr.com/photos/bs/2245640803/
Disadvantages

8. 1. Remote work is new
MISCONCEPTIONS

9. 1976

10. 1. Remote work is new (no, it isn’t)
2. Remote work means being far away
MISCONCEPTIONS

11. ALLEN CURVE

12. Double Robotics
PRESENCE MATTERS

13. 1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent
MISCONCEPTIONS

15. 1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent (actually, it’s fluid)
4. Remote work is up to the remote person
MISCONCEPTIONS

17. 1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent (actually, it’s fluid)
4. Remote work is up to the remote person (nope)
5. You can work for anywhere
MISCONCEPTIONS

18. Partial remote work
WFH
Misconceptions

19. 1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent (actually, it’s fluid)
4. Remote work is up to the remote person (nope)
5. You can work for anywhere (kinda)
MISCONCEPTIONS

20. REMOTE UX
• Visual thinking
• Divergent thinking
• Iterative work

21. Survey on Remote Design (2015(
• 275 designers from around the world
• Mostly digital product designers
• Companies from one to over 10,000
bit.ly/remotecollaboration

22. FREQUENCY OF REMOTE WORK

23. QUALITY OF WORK

24. 2016 SURVEY
bit.ly/remotecollaboration

25. EXAMPLE: Service Blueprinting with INTUIT

26. EXAMPLE: Service Blueprinting with INTUIT

27. www.mural.co
www.practicalservicedesign.com
LEARN MORE

28. “In the human economy, the most
valuable workers will be hired hearts.”

29. @JimKalbach
REMOTE DESIGN THINKING
2.5 hour session online
March 7 – 9:00 PT / 12:00 ET / 17:00 UTC
http://mur.al/remotedt

30. @JimKalbach
Danke schön
SURVEY bit.ly/remotecollaboration
MURAL www.mural.co
PSD www.practicalservicedesign.com
RemoteDT mur.al/remotedt