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Work Forward: A Better Way of Working

On March 3rd, our own Jim Kalbach was joined by Parker Lee, managing partner at Territory, and Jim Van Over from the Chief Innovation Office at ServiceNow to discuss the #WorkForward movement they've started - and how you can be a part of it.

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Work Forward: A Better Way of Working

  1. 1. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 1
  2. 2. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 2 What’s Work Forward all about? It’s not “the Future of Work”
  3. 3. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 3 “If all you have is a hammer, everything looks like a nail.” Abraham Maslow
  4. 4. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 4 Work Forward was founded to answer the question: “How can the business of work be better - today?”
  5. 5. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 5 Work is social Work is personal Work is human
  6. 6. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 6 THE 2019 WORK FORWARD SUMMIT
  7. 7. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 7 Summit Participants Bobby Kruger Tim Salau Michele Reshef Jim Kalbach Justin Gallagher Glen Stoffel Matt Dathan Parker Lee Jim Van Over Caryn Fried Charlotte Lee Shayne Smart Simon Grice Eshon Mitra Jennifer L. Maher Matt Adams
  8. 8. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 8 Work Forward Summit Activities ● Why we work? ● How we work? ● What are ways to work forward? ● What are our principles of Work Forward? ● What might a draft Work Forward manifesto look like? ● How to we advance Work Forward?
  9. 9. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 9 WHY WE WORK
  10. 10. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 10 Why We Work To Innovate Purpose Community Emotion Survival Family
  11. 11. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 11 HOW WE WORK
  12. 12. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 12 Categories of work: ● Selling Services and Products ● Design ● Serving Customers ● Managing Finances ● Communicating ● Procuring Resources / Materials ● Providing Feedback ● Collaborating ● Managing Operational Performance ● Process Optimisation ● Travelling ● Supply Chain Management ● Iterating (Prototyping, Fail, Succeed, Learn) How We Work ● Project Management ● Managing Talent ● Business Planning ● Planning ● Education and Training ● Creating Strategy ● Balancing Social / Work Life ● Deep Work ● Marketing ● Managing Finances ● Providing Feedback ● Selling Services and Products ● Collaborating ● Design ● Serving Customers ● Managing Talent ● Communicating ● Travelling ● Project Management ● Planning ● Balancing Social / Work Life ● Business Planning
  13. 13. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 13 WAYS TO WORK FORWARD
  14. 14. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 14 Ways to Work Forward Time: When are we doing the activity? Place: Where are we doing the activity? Materials: What materials and resources do we need to perform the activity? Approach: How will we go about it?
  15. 15. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 15 Ways to Work Forward The work activity categories selected by the teams were: ● Collaborating ● Communicating ● Content Creation ● Deep Work and Research ● Business Development and Sales ● Design ● Education and Training ● Planning
  16. 16. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 16 Work WorkForward ● Plan ● Asking questions ● Clear leadership ● Diversity ● Org-Culture ● Different points of view ● Human Centered Design ● Structure ● By building relationships ● Remote ● Meeting Rooms ● Office ● Home ● WebEx ● Conference rooms ● Zoom Collaborating ● Ad-Hoc ● Based on outcomes ● Office hours and in person ● Increasing the number of meetings ● During Conversation ● Software (Asana, Trello to document) ● Clear Objective ● Discourse ● Conversation ● People ● Decision Maker ● Virtual and Asynchronous ● Virtual and Synchronous ● Meaningful meetings (1) ● Fewer Egos ● Digital twins ● Network thinking ● Let down the drawbridge ● Decision makers ● Crossing boundaries ● Automation ● Servant Leadership ● Product Owner (decision maker) ● Virtual space ● In transit ● Outdoors ● Maker spaces ● Support groups ● Special interest meet-ups ● Multiple identities and logins ● Computers, machines and people ● Robots (Software and hardware) ● Analysis software ● Virtual work space ● XR spaces ● Data bandwidth ● Design space ● In Tools Time Approach Materials Place
  17. 17. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 17
  18. 18. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 18 PRINCIPLES OF WORKING FORWARD
  19. 19. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 19 Our Principles - as created in session
  20. 20. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 20 Our Principles: ● Be Transparent ● Work to Live ● Be Diverse ● Communicate and Collaborate ● Have Integrity ● Seek Growth and Development ● Evolve ● Build Equity ● Hold Accountability
  21. 21. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 21 1. What is the value? 2. Why is it important? 3. What will it look like when I see it? Drafting a Manifesto
  22. 22. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 22 Work Forward Manifesto ideas - as created in session
  23. 23. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 23
  24. 24. CONFIDENTIAL MATERIALS © TERRITORY NORTH AMERICA, LLC 24
  25. 25. Our ideas on Medium Our thoughts on Twitter Our experiences on Instagram

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