1. RESUME
Vladimir Naumoff
Westmount, Quebec
CAN Tel.: 514.400.2874
USA Tel.: 512.547.3916
Cell: 514.210.7879
vnaumoff@gmail.com
Enhanced/Secret Security Clearance on hand – Incoporated.
INTRODUCTION
Started IT career in 1989 as a Computer Tech with Allen Bradley Company. Current position is Sr. Systems
Account Manager for Air Canada within IBM Canada.
With the time I developed an extensive experience with all Microsoft Windows based System Integrations,
migrations and custom optimizations.
Previously I was working with many other corporations like IBM, Royal Canadian Navy and Department of
Defence, Toronto Transport Commission, Ministry of Health, Bank of Montreal, Bank TD, NiSource and
many other known corporations in Canada and in the US.
Over that period, my specialization has changed from the System Admin in to Desktop Infrastructure
Designer and 3d Level Support specialist for Microsoft Windows OS. I am providing planning, design,
maintenance, documentation and support for medium and large enterprises.
Today with the load of experience and best practises, I am searching for new challenge willing to share
my knowledge with future co-workers in the industry.
PROFESSIONAL SUMMARY
Delivered various Automations, Planning and Design of processes for new projects by introducing newest
technologies to create latest desktop solutions for users in Canada and around the globe. Working with
different hardware vendors like IBM, Dell, HP and others to achieve best possible results for my
clients. Creating new and updating existing images using latest Microsoft tools. Installing and configuring
System Management systems like SMS 2003, SCCM 2007/2012, CA Unicenter, Altiris and est. Created
Lab several Environments for physical and virtual deployment, migration and application testing. Managed
configuration of Updates via SCCM/WSUS tools in very complex SCCM hierarchy within mixed
environment.
Strong management skills. Managing and coaching team of application packagers to create bullet-prove
software installations. Consulting QA team with Development Testing Solutions and supplying to them very
plain step-by-step documentation via email, office meetings, call conferencing, web meetings and company
SharePoint Sites. Using Cloud networking to deliver project results from remote locations. Taking strategic
role in global infrastructure development and representing Desktop Support Services Department on high
level IT Strategic meetings.
Preparing Software Delivery projects via (SCCM2007/2012/SMS2003/Unicenter4.0/R11/Novell ZEN11).
Deploying Complex Application Packages, System Configuration Scripts, System Changes and Critical
Updates by variety of software vendors. Able to design, configure and operate related services.
Experience with Microsoft servers NT/2000/2003/2008 R2/2012 Standard and Enterprise.
Expertise in Windows based clients NT/2000/XPSP2/XPSP3/VISTASP1/2/Win7/Win8.1(32/64). Good
knowledge MS SQL 2005/2008 and Oracle Databases (Some exposure to SQL 2012 related SCCM/SCOM
operations). Developed and implemented automatic McAfee/Norton/Kaspersky antivirus updates including
new engines and definition (DAT) files via AV Central Site Servers.

2. Last installation involved following technologies: SMS 2003/SCCM 2007R3/2012Hyper-V and VMware,
Active Directory, Microsoft Identity Management (ADSF, FIM 2010), VBS/PowerShell scripting, System
Center 2012 Suite of products, particularly SCCM, System Center Virtual Machine Manager SCVMM, and
System Center Service Manager SCSM, System Center Data Protection Manager SCDPM. MS Windows
7 client deployment over an existing AD.
Created new GPOs and managed AD computers and Users. Able to work with most common ITIL
applications like MAXIMO/Lotus Notes/Remedy/Unicenter Service Desk USDP and others.
Professional telephone manners, willingness to listen to a client and resolve sensitive situations.
Seven plus years of experience with Software Application Packaging for Citrix, SDO, SMS, Altiris and Novell
Zenworks including virtual apps.
Excellent analytical, problem solving and decision-making skills. Motivated team player with a record of
accomplishment for meeting strict deadlines. Ability to execute project plans and meet defined schedules
and budgets. Willingness to be on-call as required. Provided VIP support for financial institutions.
Willingness to work flexible hours, including some after business hours and occasional weekends as
required when not on call. Experienced with Problem, Change and Configuration management systems.
The largest number of clients supported 200,000 with IBM Canada.
WORK EXPERIENCE
December 2013-April 2015
IBM Canada Corporation
Montreal, Quebec
Senior Systems Account Manager for Air Canada Account
Responsible for System Management Lab and Production System Management Services. Setup and
configured Migration environment for Win XP to Win 7 x32 transition.
Deployed MS Office 2013 for VIP members and moved 5000 workstations to Microsoft Office 365 using
ZEN11 Deployment method.
Checked for compatibility and Migrated all GPOs and Software Packages (700+). Created a virtual lab
based on System Center Virtual Machine Manager SCVMM.
Deployed Titus inscription Option to all Office workstations. Installed and configured Desktop Security
Monitoring Option for all Canadian Airports.
Analysed root cause for Sev1 and Sev2 problems across network.
May-2013-November-2013
CGI Corporation
Montreal, Quebec
Senior System Developer
Responsible for System Management Lab for various clients. Setup and configured Migration
environment for Win XP to Win 7 x64 transition.
 Built SCCM 2007 environment based on Microsoft 2008 R8 Servers (Software Delivery, OSD
Updates, Desktop configuration. For physical and Virtual environments.) VMWare and Citrix

3.  WSUS 3.x / IIS6,7 DELL Hardware.
 Installed and configured Microsoft Win Server 2012, SQL 2012, and SCCM 2012. App-V was
used to virtualise workstation and applications.
 To package applications I used QUEST to automate some packaging for GREEN Apps that
compatible with Win 7 x64, and then I used WISE and InstallShield Admin Studio to package the
rest. All Virtual Apps were packaged with Admin Studio. VBS Installation script was used for all
applications as Installation_Engine.vbs based on Application.INI configuration file. Installation
LOGS and triggers were set for Installation Failure and Error massages generated.
 Completed installation and QA of all packages on SCCM Server 2007 R2, tested to virtual
machines.
 Set App-V 2012 Server and VMware ESX on 2008 R2. Virtualised all required Workstation and
Servers. Created Virtual Workstations for the other packagers to test their applications.
 In depth experience with different packaging methods and technics.
 Created Vanilla Images for OSD and created installation tasks.
 Created Templates for Security and System Updates.
 Able to slipstream media in to one installation.
 Able to work with packages in English, French, German and Russian.
 Able to produce all related documentation and Installation Manuals.
 Excellent knowledge of MS Office 2010/2013 and SharePoing.
 ITIL literate. Familiar with most Problem Management apps.
 Converting old Novell ZEN Packages to SCCM compatible.
Nov-2012-May-2013
Naval Engineering Test Establishment
LaSalle, Quebec
Six months contract to Install and configure SCCM 2007 for Test, Operational and Secret Networks with
Royal Canadian Navy and Department of Defense of Canada.
Installation included following technologies:
HP Blade server setup
iLo Setup and configuration
RADE 5 Setup and configuration including Server Partitioning
Windows Server 2008 and Windows Server 2008 R2 Full Setup and configuration
VM Server 2008 R2 full Built
Configured AD for SCCM Deployment. Created SCCM OUs, Groups, Policies. Extended the Schema.
Completed Installing and configuring all prerequisite updates and hotfixes for Microsoft SCCM 2007
Deployment (VBScripting)
Installing and configuring following roles: IIS7, WSUS 3.0 SP2, SQL 2008
Configuring WSUS with IIS7 and SQL Server to use Updates via SCCM from Parent Primary site.
Installed and configured SCCM 2007 R2/R3
Configured following SCCM Services: Management Point, Software Update Point, OSD, Software
Distribution and others.
Created Update Templates to distribute Updates from the Parent Site.
Completed all server Service Packs and post install HOTFIXES.
Installed and configured all SCCM Advanced Clients. Successfully completed Software Updates and
Software distribution.
Setup Windows 7 image for OSD deployment. Did a pilot on Win 7 deployment via SCCM 2007.
Deployed VMs and normal workstations.
Completed Documentation on all jobs listed above. Made a complete knowledge transfer to my client.

4. Full setup and configuration SCCM/SQL2012 as a shore central site server to control all ShipLAN
services.
Massive packaging experience with InstallShield for virtual applications including App-V, XenDsektop and
VMware.
June 2009-Nov-2012
IBM Canada
Sr. Systems Account Manager
 Responsible for multiple Systems Management Accounts in Canada and US. Creating new and
updating existing MOM/SCOM services and methods. Monitoring and maintaining MOM/SCOM
Services.
 ITSM/ITIL Standards and Practices (CA).
 Novell Zenworks, GroupWise. Packaging and Deploying applications.
 Managing and supporting SMS/SCCM Structures. Creating new Microsoft based solutions for the
Enterprise. Upgrading SMS 2003 to SCCM 2007. Supporting related services.
 Managing Installation of Applications and Critical updates for production.
 GDF (Global Defect Prevention System Analyst). Identifying defects, finding problem root cause
and coming up with Temp Solution in 4 hours, then creating a permanent solution for the
problem. (mostly Sev 1 and Sev 2 problems)
 Supporting Approximately 200,000 Users framework.
 New SCCM installation and site upgrade from SMS 2003.
 Supporting remotely 17 accounts via GDF framework. TD Bank is one of the 17 clients.
April 2008-May 2009
Bank of Montreal
Sr. Production System Developer and 3-d Level Desktop Support Analyst
 Responsible for multiple projects (New Images design implementation for 12000 users, OC
conversion for 6000 users, Terminal Services production integration, ClearCase/ClearQuest
Integration for 600 users 3D Support)
 ITSM/ITIL Standards and Practices (CA).
 Creating and updating GPO. Modifying scripts. (Logon/Startup/other)
 Installing and configuring SCCM clients.
 Managing team of application packagers and Desktop support Analysts.
 Creating packages in-Packager SD Installer/ InstallShield AdminStudio, Wise, Providing solutions
to manage Registries, Policies and User Permissions for Desktops.
 Managing Installation of Applications and Critical updates for production.
 Managing SDO Catalog and SMS/SCCM Software inventory, maintaining deployment
documentation. Keeping track of incidents and work orders. Creating and managing RFC, PBI,
PKE, WOW. Keeping up to date Maintenance Job (SCCM).
 Preparing Software Applications for massive Rollout. Planning deployments and large
installations. Asset Management and Hardware Testing. OS Image creation.

5.  Remote Access System Management. USDP/Remedy ticket tracking. Executing service requests
for 20000 clients. Scheduling major CA Unicenter jobs. Deploying some web application and
supporting Application Development Group with necessary tools like IBM ClearCase/ClearQuest
clients 7.1/6x.
 Maintaining massive amount of work related documentation. Updating business application
licensing.
 Creating solutions for Blackberry users. Working with mobile devices.
 Hardening Security levels on all client workstations.
 Supporting VPN users Juniper/CISCO clients.
 Building and supporting McAfee Enterprise for corporate users.
 VIP Support for all Business Applications and OS.
Apr. 2005-April 2008
TORONTO TRANSIT COMMISSION
Sr. Software Integration Analyst
 Working along ITSM/ITIL Standards (CA).
 Creating packages in-Packager SD Installer/ InstallShield AdminStudio 8/, Wise 6/7/8. Providing
solutions to manage Registries, Policies and User Permissions for Desktops.
 Application Repackaging for SDO. Push Installation over SDO Server, packaging, testing and
installing applications on SDO Server. Maintaining software deployment lab computers, at the
same time managing WSUS Server.
 Managing SDO Catalog, Maintaining Installation Documentation. Keeping track of Installed
Applications and all Critical OS Updates.
 Preparing Software Applications for WinXP SP2 Rollout. Planning deployments and large
installations. Asset Management and Desktop deployment.
 RCO client management. USDP ticket tracking. Executing service requests for TTC
clients. Scheduling major CA Unicenter jobs. Deploying some web application and supporting
Application Development Group with necessary tools like IBM ClearCase 7.1.
 Maintaining massive amount of CA Unicenter related documentation. Updating business
application licensing.
Jan 2005-Feb. 2005
ROYAL & SUN ALLIANCE TORONTO, ONTARIO
Sr. Systems Analyst -AD/SMS 2003
 Patch Management Planning.
 MS SMS 2003 Functional Requirements.
 MS SMS 2003 Capacity Evaluation.
 MS SMS 2003 Lab Requirements.
 Lab Installation and configuration for Nine Site Servers: Central, Primary, and seven Secondary
Site Servers.
 AD Schema, New OUs and New GPO. Remediation, Full A to Z, SMS Integration.

6.  Network type TCP/IP, typical Hub and Spoke. Packaging Planning, Software Metering and
Hardware Inventory and SMS 2003/2007 Management.
 Converting CA Unicenter Packages to SMS MSI format.
Nov. 2004-Jan. 2005
SCHNEIDER’S FOODS
Sr. Systems Analyst
 SMS Installer/InstallShield AdminStudio 6, Repackaging management.
 Push Installation over SMS 2003 Server, VMWare, Novell ATX conversion to MSI, EXE to MSI,
Other Data Components to MSI.
 Oracle and MS SQL Server Tables and Admin Tools to MSI, Registry, Policies and Rights.
VBScrpt. Software Installation and Network Management via Windows Terminal Server. Created
Virtual Environment with VMWare 4.5 for the Installation Test Lab. VMWare/WinXP with Service
Pack 2, WTS 2000 and XP Terminal Client.
Aug. 2003-Nov. 2004
SMART SYSTEMS FOR HEALTH TORONTO, ONTARIO
MS SMS 2003 Consultant
 Installation and configuration of MS SMS 2003 for production of 29 Servers and MCC Data
Center (Ministry of Health of Ontario).
 Started with preliminary study and system evaluation, created and setup MS SMS 2003 test lab,
migrated test environment into production.
 Designed and implemented a new schema for the Active Directory structure.
 Implemented Software Push Installation for laptop clients.
 Activated Critical Updates for Advanced and Legacy clients.
 Collected Software and Hardware inventory.
 Created Active Directory user desktop profiles and updated all images for IBM and DELL laptops.
 Created MSI installation files to push seamless software installation to a client computer.
 Updated all Domain Controllers with automated Antivirus patches and Critical Security Updates.
 Created implementation and exploitation guide for the client SMS Administrator. Performed some
Change Management and planning for the final migration from smartsystem DC to ssha.local.
 To build MSI installation used: InstallShield Studio 9.0 and MSI Wise Studio. Total Users 2200.
2001-2003
Wholesale Knowledge Co. MONTRÉAL, QC
Sr. Systems Analyst
 IT Development, Hardware and Software Upgrade (Migration from Windows NT to Windows 2000
Server/Active Directory with XP clients.
 Installation of New Servers/HUBS/Switches/Routes, assuring quality of services provided and
managing project completion).

7.  Responsible for programming and data management staff. Developed numerous financial and
marketing information systems (Lead Management/Sales, Verification, Logistics, Banking,
Collections/EIS).
 Managed corporate documentation prior to accounts management over Internet/Intranet (MS
Project/Sharepoint Server and P2P/VPN).
 Designed Forms, Reports, and Data cells with MS SQL Server/Access 2003.
 Directed corporate short and long term technology planning for 860 users in six locations
Worldwide. Responsible for IT security.
 Involved in Packaging design from Front Cover to brown box.
 Management
 System Engineering-Twelve Microsoft Engineers worldwide.
 Database-Two MS SQL DBA.
 Technicians and Help Desk Support-Six Desktop Technicians.
 Warehouse-Twenty five employees.
 Responsibilities
 Planning, Task Scheduling.
 Project Design, Project Completion Management.
 Interviewing/Hiring.
1996-2001
International Business Directories MONTRÉAL, QC
Director of MIS Department
 Opened four technology offices in the US and Europe, servicing more than 340,000 accounts
worldwide.
 With the annual budget of $19,000,000 and staff of 2100 employees.
 Reduced worldwide technology expenses by more than 25% through restructuring, outsourcing
and standardizing IT resources, mission-critical software and network communications.
 Directed development of corporate data warehouses.
 Launched a new interactive media venture.
 Produced fourteen interactive CD-ROM products, and more than 20 Corporate Multilingual Web
sites.
 Pre-Sales Consultant for Interactive Muli-Media of Wilson and Goldberg Gold Book. Selling Multi-
Media Products across Canada and US. Composing and leading presentations, organizing
shows. Atlantic City, Cambridge University and more. Heavily involved in designing and
production of all Wilson and Goldberg Products (Medical/Low/Pharma).
1995-1999
MDS Inc. MONTRÉAL, QC
IT Consultant
Data Mining and Information Management.
Planning and implementing procurement projects for several clients from Health/Pharmaceutical
industries including:
New Product Development.
Implementation of New Computer Technology.
Hardware and Software Installations.

8. Pre-Sales Engineer/Consultant for Novell Netware 3.1/3.2 Sales to McMaster University and Chain of
Toronto Hospitals. (Sunny Brook, St. Michel’s and others). OS/Software and Hardware.
Performing Off-Site Data Backup Services, Server Security and Antivirus Solutions, Data Recovery.
New Product development for several publishing companies in Canada, USA and Europe (UK, Spain and
France).
This portfolio also include:
Sunnybrook Hospital (Cancer Research Center and Haematology)
McMaster Medical Center (Cancer Research), Henderson Hospital (Chemotherapy Labs)
Montreal General, Toronto General (before merging)
Montreal Jewish Hospital.
Implementing Novell Netware 3.2 for Windows Networking.
1986-1993
RAND Corp. SANTA-MONICA CA, USA
Military Consultant
Department of Eastern European Studies. Soviet Red Army Combat Tactics in Afghanistan.
EDUCATION
University of Waterloo, Computer Sciences, Completed in 1994
McGill University, Business Administration, Completed in 1996
MCSE 2000
St. Petersburg Marine Academy completed in 1982 (St. Petersburg, Russia).
PERSONAL INTEREST
PHOTOGRAPHY, ELECTRONICS, OUTDOORS, COMPUTER GRAPHICS, HAND DRAWING, CASUAL
READING.
Multilingual, fluent in following languages: English, Russian, Pashto, Ukrainian, some French.