Our MD, Michael Frisby, shared our experience on how to grow customer lifetime value through Managed Services at Microsoft's CSP Summit in Berlin.

1. Building a Profitable
Cloud Managed
Service Business
Delivering Customer Value
through Managed Services
Michael Frisby
Managing Director
October 2016

2. Platform
Marketplace, Billing, Support
Vuzion’s integrated
marketplace, billing
automation and 24*7 support
capabilities deliver a
comprehensive platform that
allows you to focus on
growing your business whilst
keeping operational costs low.
Smart Ecosystem
Cloud Services, Professional
Services, Partner Capabilities
An ever-growing portfolio of
cloud services along with
complementary professional
and managed service offerings
enable you to build
differentiated solutions more
quickly, with greater value and
profit.
Business Success
Readiness, CLM,
Campaigns, Leads
With modern marketing,
comprehensive readiness
combined with pre-sales
support from cloud experts,
Vuzion provides everything
you need to build the right
solutions to win more
customers and grow their
lifetime value.

4. • Low adoption & usage beyond
email
• Limited internal IT expertise to
support users
• Constant updates difficult
to keep track of
• Cloud services require a
different approach to security
Customer Cloud Challenges

5. Cobweb Complete for Office 365
Built using Cobweb’s 20 years’
experience of delivering, managing
and supporting Cloud Services
A blend of our expertise, passion
for the cloud, complementary
services, proactive support and
actionable insights
Management
& Monitoring
Enhanced Security
& Backup
Insights &
Optimisation
Training &
Guidance
Comprehensive
Support

6. • Improve Operational Efficiency
• Build Customer Engagement engine
• Develop a Managed Services strategy
• Help customers consume the services they have
acquired
Summary

7. Thank you!
michael.frisby@cobweb.com