18. “Don't tell me what you value,
show me your budget, and I'll
tell you what you value.”
–Joe Biden
19. Bliss complete happiness
Delight
a high degree of gratification
to please greatly or to charm
Joy
the emotion evoked by well-being, success, or good fortune
or by the prospect of possessing what one desires
Contentment
the quality or state of feeling or showing satisfaction with
one's possessions, status, or situation
Comfort to ease the grief or trouble of
Sagmeister’s happiness continuum
Stefan Sagemister’s hierarchy of happiness
20. “The belief that unhappiness
is selfless and happiness is
selfish is misguided. It's
more selfless to act happy.
It takes energy, generosity,
and discipline to be
unfailingly lighthearted, yet
everyone takes the happy
person for granted.”
–Gretchen Rubin
21. http://www.jessmcmullin.com/
Framing
Design creates disruptive innovation through redefining the
challenges facing organization and its customers
Sets agenda, roadmap, strategy
Problem solving
Design generates alternative solutions
Uses process to choose for alternatives
Finds the best solution to existing problems
Function & form
Design makes things work better
Concerned with incremental improvements through iteration
of existing solutions.
Style
Design is an effort to style the surface of an object. It does
not represent or embody product attributes or behavior.
No design
Design activities are not performed by the organization.
Products take their shape as a result of utility and
engineering capability.
Design
22. "It doesn’t occur to most
people that everything is
designed–that every
building and everything
they touch in the world is
designed. Even foods
are designed now."
–Bill Moggridge
42. “We are really pleased with
our revenues but our goal isn't
to make money. It sounds a
little flippant, but it's the truth.
Our goal and what makes us
excited is to make great
products. If we are successful
people will like them and if we
are operationally competent,
we will make money.”
–Jony Ivy
How are you feeling? People are waking up to the power of emotion to shape our personal and professional lives. In startups and corporate board rooms ideas that once were considered the domain of granola crunching hippies and for-purpose organizations are being embraced for their ability to create massive impact on the organization's mission. It's not enough to make money, people want their work to make meaning. Learn how leading organizations work to build happiness into their culture and products.
1966
“Happiness mainly comes from our own attitude, rather than from external factors.” -Dalai Lama
we are becoming less social:
http://qz.com/266037/thats-it-the-us-is-now-officially-a-nation-of-singles/
tell his eagle story.
so, let’s back to the original thoughts here.
This isn’t just for our customers, or the people who use our products. It’s for us. The people who work together to make them. The same is true for happiness.
Where we spend, not just our money, but our effort, shows what we value. Customers feel it. The old saw about the process makes the product is right. You and your team shape the relationship with the customer through your product.
Most metrics rate happiness on a scale of 1-10, just like pain at the doctor’s office. Dan Gilbert report that people who won the lottery and people who became parapalegics have the same degree of happiness after a year: We tend to over-estimate the impact of positive hedonic outcomes.
Spending Money on Others Promotes Happiness
http://greatergood.berkeley.edu/images/application_uploads/norton-spendingmoney.pdf
This is Jess McMullin’s design maturity model, detailing how organizations and designers relate (or don’t) within an organization.
This is the late Bill Moggridge, laying down some truth.
These gals are still trying for happiness in the midst of these FEMA trailers.
It’s functional, and its static, but its designed for content.
Crown Hall, in the architecture college. Contrast the blissful feeling it gives you compared with the utilitarian post office.
Crown Fountain in Millenium Park
We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.
The Tiger’s Nest Temple Complex in Bhutan. When Bhutan was unified in 1729 the legal code declared that “if the Government cannot create happiness (dekid) for its people, there is no purpose for the Government to exist.”1 In 1972 Bhutan declared Gross National Happiness to be more important than GNP.
2005 David Cameron asked England to factor happiness into GDP.
2009 Nicholas Sarkozy did the same for France.
2010 Canada joined with England’s efforts.
2011 America considers diong the same.
Money consistently buys happiness until about $10k per capita income, and then the correlation disappears. I didn’t talk a lot about growth in this talk. I had all sorts of Adam Smith stuff about growth and Jim Collins (the Good to Great guy) read to go about focusing on excellence in service and value. You’ll just have to trust me. It all lines up.
Box: creating joy. Brand: framing the experience, physically. Problem solving: how to reposition the product to avoid childhood obesity. One way of thinking about interaction design is the type of service experience you want to provide. Is it the experience you’d get at a McDonald’s? A greasy spoon in outside Vegas in the desert? A fine dining experience?
Guess what? they’re less accurate than your phone’s measuring systems.
Hello Kitty: $7bn/year global phenomenon whose main product may, in fact, be human.
http://www.mirror.co.uk/news/weird-news/hello-kitty-not-cat-actually-4126673
Social enterprise is new
so you have to be comfortable with failure, and being stupid. We are starting a new thing, social enterprise.
so, you’ll get some resistance.
But that’s not new, or not just for us.
The bar is higher for us because we have a social mission as well as all the other expectations that go along with a startup.
http://inspireaction.mindandmedia.com/wp-content/uploads/2007/07/lets-get-small.jpg
Let’s get small.
Or find other ways to cope.
But seriously, business is starting to come around. And as the CEO of Public Good, I realize that unless my employees are bought into mission as much as I am, unless they have skin in the game, it doesn’t matter what our mission is or how much money we could make.
