WNS Global Services

wns outsourcing bpo wns global services insurance analytics airlines customer service business process outsourcing technology business process outsourcing bpo travel and leisure wns holdings investors press research and analytics comprehensive service offering partnership approach release wnsglobalservices finance and accounting cfo customer satisfaction finance consumer f&a logistics productivity customer complaints innovation sales telecommunications processes crm client shipping invoice reducing cost offshore travel risk management bpm predictive analytics cost reduction procurement utilities kaizen billing airway wealth management claims kpo recession pricewaterhousecoopers offshoring customer care customer retention r&a finance & accounting fao contact center social media business process management bpm underwriting it sectors wnsholdings keshav murugesh compliance erp insurer back office retail research coe financial services asset management hospitality airline customer loyalty revenue global business process outsourcing bpo risks legislative and judicial developments regulatory supply chain o2c knowledge advantage roi cpg customer clients markets solvency ii nasscom stakeholders marketing hr economic downturn revenue management accounting cost-effective reduce costs strategies economic slowdown transformation revenue leakage center of excellence knowledge processes insurance industry insights services brand analysts engagement strategic customer experience european management life insurance banking financial planning operational excellence m&a insurance services outsourcing sap research & analytics twitter shared service centers travelocity green bpo onshore p2p risk recovery talent development revenue accounting ticketing customer segmentation business process outsourcing bpo wnsholdings market-leading increasing competition shared services investment budgeting press release hotel wnsfao live chat big data business process management capital investment case study leisure workforce management wade pillars fact sheet call centre call center raconteur financial research credit analysis banking and finance automatic meter reading power energy article saas sourcing globalization shipping industry near-shore freight volumes global markets supply chains sourcing strategies development process competitor knowledge competitor competitive advantage analytic processes competitive utility & energy healthcare gds utp travel industry uk operational costs frequent flyer consolidation change social tenets acquisitions solutions credit merger resource crunch wns holdings limited bpo wns cloud claims processing data business optimize consumers product design regulatory compliance telecom headquarters travel & leisure london cyber crime industry cfos service provider leading provider insurers global business process outsorucing ptop procure to pay small and medium businesses sm finance and accounting outsourcing fei provider mergers and acquisitions netapp geographical consolidation aht tele-underwriting investment management business research airline industry utility insurance claims cloud computing carnival cruise lines ccl cruise business cmo price optimization demand modeling passenger revenue accounting pra average handle time six sigma revenue generation consumer packaged goods leveraging challenges revenue recovery economic climate passengers baggage sox business process outsourcingbpo marketing campaigns cost savings leverage effectiveness competitors sales and distribution mis global transformation practice scheduled payment prepayment motor claims green lean sigma business transformation leadership leveraging knowledge relationship revenue accounting process oil prices logistics industry operating costs revenue growth united airlines global distribution system fare filing market analysis pharmaceutical hotel chain actionable analytics property expansion impact analysis medical devices health medical jade air traffic order-to-cash procure-to- pay analysis air transport civil aviation passenger. intelligent automated re-booking online travel agencies ota pricing models hro purchase order accounts payable cogs automobile supplier relationship management capex management bad debts tweet chat quality assurance warranty chain revenues warranty management shared services model business intelligence business planning s&op cloud solutions governance cash flow forecasting invoice management finance tuesday financial close management procuretopay ordertocash payment reconciliation cash and collections billing and invoicing build-operate-transfer captive shared services osp supplier payments financial planner customer acquisition maturity environment systems taxation infographics aviation business india order to cash online chat research and analysis everest research idc bpo services paas acquisition time api iaas transport ifrs future banking transportation and logistics otc einvoicing pcard epayables shared service sso hfs research blueprint report outsourcing center glocal wfm sla turnaround time nrf decision engine solvencyii actuary emergency regulatory trends usa solvency ii directive mcr basel ii scr factsheet french customer support agent tips service suppliers procure-to-pay centralization low cost operations manufacturing economies-of-scale insight services outsourcing business business solution asset utilization pmo scm service management telesales it business solutions sita order validation it services service desk it helpdesk it access turnaround time accounting management supply chain finance re-energizing r2r fpo intelligent growth accounting services invoicing invoice capturing sustainability ocr account payable paperless automation e-invoicing electronic invoice ap automation credit rating international shipping wns bpo fcf free cash flow enterprise value covenant appraisal ebitda free cashflow turn around time customer base streamlined processes modernized infrastructure smart meter ami amr ihds advanced meter infrastructure in-home displays meter-to-cash j.d power and associates utilities industry pricing customer demand responsibility practices key performance indicators us features performance learning professional training wns case study wns press release order-to-cash solutions coaction.com cnbc "kehsav murugesh" wns "key investment program seeinfobiz social media integration online statement analysis nisha sidhwani finance accounting outsourcing bpo project annual investor day earnings call q4 2011 announces fy 2011 operating results wns financial results transaction processing financial offshoring debt recovery freight traffic annuities companies actuarial annuities compliance costs variable revenue accounting services cost management operating cost cost structure voice processes policy servicing calls insurance industry outsourcing accounting systems airline revenue business models asset managers 3pl market redelivery cost customer loyality multilingual services nearshoring software architecture techteam romania on-going maintenance analyzing growth vendor relationship success deals business value single-tower forecasting tools multi-tower value proposition bpu bpu model transformation risks pay-by-the-drink model corporate risk management r&d preferred vendor star alliance revenue protection services sales audit book donation joymax school eric herr wns board csr centricity market share talent pool methodologies transaction frequency b2b optimize revenue lifestyle preferences procure to pay transaction controls requisition process invoice to pay uplift & traffic processing interline billing reducing costs revenue protection transform uplift outward billing passenger revenue debt recoveries billing management savings target claims bill payment process lean sigma onshore-offshore conveyancing servicing legal processing processing mortgage flexible engagement paybacks critical accounting repository tool consolidating claims bordereaux process insurance company response time alignment management broking operations processes bot model maturity curve iata car rental industry baggage tracing economic crisis travel management transform processes hotels us brokerage unit transaction pricing advisory company speed & accuracy data preparation optimal pricing price elasticity model building insurance process sales productivity lifetime value model trend analysis regression model agency compensation technology obsession consumerism operating model talent churn cost pressures strategic outsourcing pre-underwriting data-gathering backlogs benchmark processing engine better policies cost models elasticity models management analysis insurance sector cost effective airline-supplier travel demand eco friendly incentive trips trends dvd retail dvd sales deg movie business digital entertainment cpg companies home entertainment scarce resources insurance fraud detect fraud auto insurer investigation undetected fraud sales conversion conversion rates fte retail industry grocery market competitiveness sales volume merchandising gdp inflation fx hedging re-invoicing financial advising treasury services foreign exchange hedging service debit fraud scrutinizing fronting detect suspicious claims ghost-broking address strategy sales strategy offshore associates digital data storage virtualization nas san loyalty knowledge enterprise sharing research cash flows third voluntary term loan 2009 board of directors eric herr bod chairman appoints nielsen communication safety cyber security cyber week 2010 dsci everest fao market offshore outsourcing peak matrix customer solutions united-continental price comparisons e-marketing product updates internet company analysis employees media engage awareness response rule 3-hour dot cancellations delays grounding air freight c-level selling strategy sessions issue risk mitigating control award e-business oracle suite erp optimization mti cash borrowers banks trillions opportunity charter resources europe capital requirement value campaigns lifetime survival curse vendor rationalization incumbency losses planning continuity plan catastrophe resource disaster clustering competitive dimensions countries merging deal acquisition outsoucing transition reinsurance actuaries scarcity buying mechanism underwriting process life insurance products insurance selling process prospective buyers bpo excellence award social change agent award process excellence world hrd congress leadership direct the management series the leadership series wns-harvard business publishing software- as-a-service cloud-based solutions shared resources accidental claims insuranceservicesoutsourcing claims leakage volcanic crisis crisis management measures customer relations training programs leadership skills learning and development management skills strategic processes fao strategy purchase behavior merchandizing strategy online retail physical store retail sales sales and marketing effectiveness customer demands outsourcing solutions life time value e- waste pollution under control six sigma programs ito it systems applications hotel companies brand perceptionhospitality industry staff efficiency modelscall center consolidation marketing effectiveness customer relationship management customer effort recognition and rewards employee engagement training and development inventory planning & management out-of-stock prediction production houses revenue maximization retail inventory planning solutions store allocation industry intelligence reporting low cost data center vmware storage solutions critical illness underwriting call life insurers working capital solutions invoice settlement capital optimization dynamic discount management supplier self service portal world shipping council third party offshore centers vendor management systems f&a processes insurance seekers insurance quotes business processing output insurance agents insurance policies health care service proveders data secrurities salary cut human resource individual capabilities airlines on facebook and twitter outsouring online brand image travel and leesure phocuswright report customer behaviour online travel agents ota proactive customer service deloitte survey back office economic downturn market price competition business development dataanalysis it strategist product manager products in the market consumer wants product category digital music players consumers need steve jobs consumer satisfaction employees roles and responsibilities frontline of business performance insghts auditors and directors risk and complianc cfo survey report cfos cfo a regulator of risk client engagement reinventing the ceo cfo regulator of risk coporate governance model business drivers in companies opportunities for employees learning academy institutions post graduate courses education fair graduate courses skills language training leadership training career building wns employees wns creates education oppurtunities education oppurtunities offering high education oppurtunities ways to handle complain complaints in call centercall center re-energize your company banking & financial servicese banking & financial services corporate awards cyber safety cyber safe mistakes twitter for marketing airlines custoemr service financial supply chain brand extension consumer insightscategory product extension ipod apple product category extension cfo regulator quality of interviewing financial managers managing by numberscfo cfo survey re-inventing the cfo marketing operations outsource tips to offshore marketing analytics successful engagement engagement cfo measurement cfo as masterasset turnover dvd sales using analysis challenges of offshore outsourcing management of resistance to change secrets of out sourcing engagement types of consulting secrets business insurance re-evaluate american survey wns blogs co-creation netflix ecommerce customer fit with the loyalty programtravel and le predicting customer consumer behaviour clarity predicting your customer employe moreale steps to nirvana thane police scientific preview rental retail inventory planning retail inventory planning films in store planning airway inventory management e-commerce monitoring service oriented architecture revenue growthcash flow guiding re-inventing midterm itch half way mark commercial engagement creative coverage predicting are challenging predict can adapt to change wnsglobal services desktop market research challenging when industry specific mid term outsourcing bpo outsourcing management outsourcing blues potential challenges travel research web search websearch loyalty program 2011 fiscal earnings client servicing second quarter 2011 second quarter master wns global servicesbpo reconciliation reporting valuation freight services air delivery embedding innovation business model business outsourcing insurance consultancy insurance benefits insurance outsourcing employee motivation employee satisfaction employee morale bproductivity data mining customer serivice global business customer relationship business operations cost unit pricing service providers tax hedge funds bpo back-office customer service agent dvd home video pricing model supplier buyer transaction based pricing nas storage call center consolidation and its models call center consolidation wns wns global serivices accounts payable workbench shipping and logistics campaign management management solutions resource utilization business processes intensive systems transformation initiative information technology reducing need for paper kyoto protocol going green reducing energy consumption actionable knowledge buying behavior marketing strategies reduces risks fraud detection underwriting crunch actuarial services ltv model insurance agent corporate strategy independent financial advisors platform-based bpo services hosting infrastructure providers motor insurance annual report securities and exchange commission xbrl cto cxo outsocurcing lastminute travel & leisure services revenue manager rm business process outs ourcingbpo quarterly business review qbr shared service centers sscs transformation services chief marketing officer annuity limra health claim predictive modeling new york newspapers readers circulations facebook muslim islamic insurance takaful employee compensation technology outsourcing copy editors media companies cash management sabre holdings outbound baggage communication consumer goodwill finance executives survey 2010 equasiis cfo agenda f&a operations retaining clients managing compliance outsourcing service provider osp assets under management aum customer relationship managers crms health care coverage pension benefit guarantee corporation pbgc employee benefit research institute ebri department of labor dol process reengineering leveraging technology post closing operational efficiencies inadequate measurement criteria customer involvement efficiency targets process adherence wafer thin margins days payable outstanding dso paperless strategy dynamic discounting carbon-reduction ecological refugees lean iso methodologies eco-friendly energy-efficient medical billing medical regimen quote conversion out-underwrite mid-term cancellation reduced compliance costs technology optimization relationship survey six sigma analysis product profitability customer-focused cost-effectiveness huge backlogs fluctuating foreign exchange economic environment clients budget radical downsizing global economic crisis generating bandwidth exception management invoice reconciliation new call handling processes ivr agent empowerment technical architecture leverage analytics customer value average transaction analytic models analytics expenditure cross-selling insightful analytics streamline centers of excellence coe risk mitigation increase efficiency brand salience marketing campaign effectiveness supply chain optimization white spaces mileage center of excellence coe customer treatment analyses suboptimal levels intuitive-decision making economic reset equity studies economic uncertainty data warehouse economic recovery domain knowledge optimize knowledge processes corporate skill sets cost optimization target price cuts discount promotions mode of promotion analytical expertise incremental growth process optimization network architecture security management operational efficiency behavior analysis average daily rates operational concerns room revenues perfect storm financial meltdown global economy occupancy sustainable growth passenger revolt revenue sharing models baggage services ancillary services implementation pitfalls reconciliations reduce processing costs reclaim aid sox compliance iataufta booking busines intelligence fare structures market pricing travel agency concerning reservations flight schedules leveraged analytics cover fixed operating expenses hotel marketing coach hospitality industry pra pra processes revenue recovery solutions balance sheet optimizing iso dss liability benefits pci perks vendors business travel p&l network american express conveniences slowdown travelers privileges rate loading time-consuming process travel management speed passenger traffic accuracy hotel industry gdss it strategy rising costs data center management it applications passenger revenue accountingpra online air booking hoteliers flight reservations and cost optimization promotion effectiveness marketing costs downturn attrition rates analyzing liquidity crunch premium pricing profitability willingness cost advantages future growth high quality insights decision-making reputation product portfolio distribution channels economic environment minimizing fraud tremendous stress service globalization electricity travel & transport reduction convention achievement water & paper consumption business forum waste management green lean sigma gls european airline tighten controls increase roi material weaknesses and restatements maximize effi reducing operational costs risk and compliance control efforts shortening cycle times extraordinary general meeting automation market market telecommunication pending prepayment scheduled repayment second voluntary control transaction increasing competition harvard business leadership capabilities training collaborations repair management engineering channeling accident repairs loan agreement partnership approach voluntary prepayment comprehensive service offering fiscal the confederation of asian and pacific accountants international federation of accountants ifac institute of chartered accountants of sri lanka ic business process excellence golden peacock awards gpa global transformation practicegtp cio deliver transformation solutions acknowledging organizations optimize and leverage information it infrastructure storage deployment trintech ssc shared services centers inter-personal skills infrastructure declining margins interest rate retail sector mortgage process outsourcing promoting outsourcing trends cost saving uncertain times retail banking scope analytical insight client objectives standardized sales business imperative optimize pricing strategies decision making changing the game reconciling processes caribbean airlines inward error handling sas airlines revenue recovery and audit pra operations sales accounting daily collections claims settlement bucharest baggage handling sap platform customer care process re-mortgaging home conveyancing scalability