As market requirements intensify, FAO solutions are increasingly becoming more industry-specific. To know more visit http://bit.ly/EverestFAO.

1. EGR-2013-1-R-0899
Focus on FAO in Retail and Airlines
2013 AN EVEREST GROUP REPORT
The Rise of Industry-Specific F&A Outsourcing
(FAO) Solutions
Saurabh Gupta, Vice President – BPO Research
Copyright © 2013, Everest Global, Inc. All rights reserved.
r e s e a r c h . e v e r e s t g r p . c o m

2. EGR-2013-1-R-0899
THE RISE OF INDUSTRY-SPECIFIC FAO SOLUTIONS
Introduction
Finance & Accounting Outsourcing (FAO) has traditionally been a horizontal
service offering with a value proposition driven by cost savings and efficiency
gains. However, as the market requirements intensify, FAO solutions are
increasingly becoming more industry-specific. The nature of these changes
ranges from the adoption of industry-specific terminology to more asset-
intensive approach in the form of dedicated industry-specific platforms.
As the demarcation between horizontal and industry-specific offerings blurs, the
FAO value proposition is expanding beyond the bottom line to more directly
target the clients’ top line performance. This report lays out a comprehensive
framework for the FAO market’s move toward industry-specificity, and then
applies this framework by taking an in-depth look at two key industry segments:
retail and airlines.
The report discusses:
 Drivers for rising industry-specificity in FAO
 Three levels of industry-specificity in FAO solutions
 Application of industry-specific FAO concepts in retail and airlines
(illustrated with case studies)
 Challengesand emerging bestpractices
To download the full report click here.