Lesson 1-Principle of Dental Clinic and Hospital Management
1. Principle of Management:
History and Current Concept
DGD541 Dental Clinic and Hospital Management I
Faculty of Dental Medicine, Rangsit University
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3. The student will able to
Understand the principle and concept of management
Apply the principle and concept of management for health care organization
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4. Objective
The student will able to
Understand the principle and concept of management
Apply the principle and concept of management for health care organization
2
5. Objective
The student will able to
Understand the principle and concept of management
Apply the principle and concept of management for health care organization
Contents
Management & Health care system
Principle of Management
Effectiveness VS Efficiency
Level of Management
Managerial roles and skills
Managerial Theory
Current Concept in Management
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11. Health care VS Business
Health care
•Provide relief of pain from dental
origin
•Help prevent pain by practicing
preventively dentistry
•Help maintain patients’ personal
appearance
•Help patients masticate their food
throughout their lifetime
•Assist in maintaining good oral health
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12. Health care VS Business
Health care
•Provide relief of pain from dental
origin
•Help prevent pain by practicing
preventively dentistry
•Help maintain patients’ personal
appearance
•Help patients masticate their food
throughout their lifetime
•Assist in maintaining good oral health
Business
•Operation efficiently
•Operation safely
•Be productive
•Utilize technology
•Create a profit
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32. Dentistry as a service profession
if
A potential
patient contacts
the office
and
if
The service is
performed
and
if
and
if
The service
meets the
patient’s needs
and
if
The dental
practice will
succeed
or
if
The patient
returns
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33. Administration VS Management
Basis
Management
Administration
Meaning
Management is an art of getting things done
through others by directing their efforts towards
achievement of determined goals
It is concerned with formulation of board
objectives, plans and policies
Nature
Management is an executing function.
Administration is a decision making function
Process
Management decided who should do it and how
should do not it
Administration decides what is to be dine and
when it is to be done.
Function
Management is a doing function because
managers get work done under their supervision.
Administration is a thinking function because
plans and policies are determines under it.
Skills
Technical and human skills
Conceptual and human skills
Level
Middle and lower level function
Top level management
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44. Effectiveness VS Efficiency
Efficiency (Means)
Effectiveness (Ends)
Resource Usage
Goal Attainment
Low Waste
High Attainment
Management strives for:
Low Resource Waste (High efficiency)
High Goal Attainment (High effectiveness)
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45. Effectiveness VS Efficiency
Low
Efficiency
High
Effectiveness
Manager chooses the right goals to pursue and
makes good use of resources to achieve these
goals.
Result: A product that customers want, but that
is too expensive for them to buy
High
Manager choose the right goal to pursue, but
does a poor job of using resources to achieve
these goals.
Result: A product that customers want at a
quality and price that they can afford.
Manager chooses wrong goals to pursue and
makes poor use of resources.
Low
Manager chooses inappropriate goals, but makes
good use of resources to pursue these goals
Result: A low-quality product that customers do
not want
Result: A high-quality product that customers do
not want.
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50. Managerial skills
CEO &
Top Manager
Conceptual
Middle
Manager
1st-line
Manager
Human
Conceptual
Conceptual
Technical
Human
Technical
Human
Technical
•The
•The
ability to analyze and
diagnose a situation and to
distinguish between cause and
effect.
ability to understand, alter,
lead, and control the behavior of
other individuals and groups.
•The ability to communicate, to coordinate, and to motivate people,
and to mold individuals into a
cohesive team
•The
jod specific knowledge and
techniques required to perform an
organizational role
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51. Management skill and Function Matrix
Planning
Leading
✔
Acquiring power
Organizing
✔
Active listening
Budgeting
✔
✔
Controlling
✔
✔
Choosing an effective teams
✔
Coaching
✔
Creating effective tems
✔
✔
Delegating (Empowerment)
✔
✔
Designing motivating jobs
✔
✔
Developing trust
✔
Disciplining
✔
Interviewing
✔
Managing conflict
✔
✔
✔
Managing resistance to change
✔
✔
✔
✔
Mentoring
✔
Negotiating
✔
Providing feedback
✔
Reading an organization’s culture
✔
✔
✔
✔
✔
Running productive meeting
✔
Scanning the environment
✔
Setting goals
✔
Solving problems creatively
✔
✔
✔
✔
Valuing diversity
✔
✔
✔
✔
✔
✔
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52. Managerial ability
Leadership
Oral Communication and Presentation skill
Written Communication
Planning and Organizing
Information Gathering and Problem Analysis
Decision Making
Self-objectivity
Disposition to a Willingness and Desire to Lead Other in New Direction
Delegation and Control
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72. The Contingency Approach
The best way to organize depend on the nature of the environment to which the
organization must relate
ถ้าเป็นเช่นนั้นแล้ว-ดังนั้น
หลักการของการบริหารเชิงสถานการณ์
การมองสถานการณ์ขององค์การตามความเป็นจริง
การเลือกกลยุทธ์การบริหารจัดการที่เหมาะสมที่สุดในสถานการณ์เหล่านั้น
การดําเนินกลยุทธ์เหล่านั้นอย่างชํานาญ
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80. Current trends and issues
Globalization
Ethics
Workforce diversity
E-Business
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81. Current trends and issues
Globalization
Ethics
Entrepreneurship
Workforce diversity
E-Business
35
82. Current trends and issues
Globalization
Quality management
Ethics
Entrepreneurship
Workforce diversity
E-Business
35
83. Current trends and issues
Globalization
Quality management
Ethics
KM and LO
Entrepreneurship
Workforce diversity
E-Business
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84. A New Approach: Learning Organization
การเรียนรู
ระดับองคกร
สรางความรู*
โครงสรางที่เหมาะสม2
การเรียนรู2
ระดับบุคคล2
วัฒนธรรม2
การเรียนรู2
วิสัยทัศน2
ทีมงาน2
และเครือขาย2
บรรยากาศที่2
สงเสริมสนับสนุน2
การเรียนรูแบบสวนบุคคล2
การเรียนรูแบบเปนกลุม2
คุณภาพ2
ประมวลความรู*
การกระจาย2
อำนาจ2
การสำรวจ2
ภาวะแวดลอม2
การสราง และการถายทอด2
องคความรู2
กลยุทธ2
ถายทอดความรู*
Shared Vision!
Team Learning!
System Thinking!
เทคโนโลยีการเรียนรู2
Mental Model!
Personal Mastery!
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85. Ouchi’s Z theory
ทัศนะการจัดการของ USA ที่
เน้นการจ้างงานระยะสั้น ความ
รับผิดชอบและการตัดสินใจ
เฉพาะบุคคลโดยไม่มีส่วนร่วม
จากพนักงาน
A
Z
J
ทัศนะการจัดการของ Japan ที่
เน้นการจ้างงานตลอดชีพ
ความรับผิดชอบและการตัดสิน
ใจร่วมกัน
ทัศนะการจัดการแบบผสม
ผสานที่เน้นการจ้างงานตลอด
ชีพ ความรับผิดชอบเฉพาะ
บุคคลและการตัดสินใจร่วมกัน
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