39. @jonoalderson
We need to change the way we
think about the relationship
between our marketing and our
audiences
40. @jonoalderson
“The roles of content and brand websites
need to shift away from conversion, and
towards positively influencing brand
preference and recall”
52. @jonoalderson | @distilled
@jonoalderson
A more realistic buying cycle
Moment
Build (or adjust) a consideration set
Reduce consideration set
Evaluate & reduce risk
Choose
Act
55. @jonoalderson | @distilled
@jonoalderson
“I need a new laptop”
Build (or adjust) a consideration set
Reduce consideration set
Evaluate & reduce risk
“Here are some great options for you [...]”
“Show me the second one”
67. @jonoalderson | @distilled
@jonoalderson
1. Availability
Is it open/nearby/valid?
2. Suitability
Is it good/right/cheap?
3. Implied Preference
Does it align with what I understand of
your values?
70. @jonoalderson
You need to positively influence the
consideration set before the
customer expresses a need...
71. @jonoalderson
2018
System takes previous brand
interactions into consideration
2018
Thinking about buying a
new laptop
2017
Retweeted a clever joke
about Moore’s Law
2016
Read a really interesting article
about graphics cards and visual
machine learning
72. @jonoalderson | @distilled
@jonoalderson
Direct actions:
● Read an article
● Liked/shared a social post
● Installed an app
● Reviewed a service/product
Network actions:
● Actions from peers
Lookalike actions:
● Behaviour & characteristics of lookalike audience
82. @jonoalderson | @distilled
@jonoalderson
1
Story
Messaging or elements of
the service surprises +
delights.
2
3
Fulfillment
The service is available,
and is of appropriate
quality.
Experience
Brand interactions are deeply
meaningful (eg, answer Maslow’s
hierarchy of needs)
The Brand Currency Hierarchy
83. @jonoalderson | @distilled
@jonoalderson
Fitbit makes me feel like
I’m in control of my health
Tesco put things I
need onto shelves
Uber make my travel completely
frictionless (through the removal of
uncertainty)
Amazon (retail) has
everything I’ll ever need,
‘frictionlessly’
Having Amazon Prime
means I ‘already have’
everything I need
The shop at the end of the street repairs
my bike occasionally.
The Brand Currency Hierarchy
85. @jonoalderson | @distilled
@jonoalderson
#3 Brand currency
Direct preference
Implied preference
Lookalike preference
Opportunity to be present in a
consideration set
#1 Brand marketing
Top of funnel messaging
Distributed content
Meaningful marketing
Opportunity to deliver an
experience
#2 Brand experience
Direct interactions (and sales!)
Network interactions
Lookalike interactions
Opportunity to generate brand currency