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ME+ building resilience
1.
Click to edit
Master text styles July 2016
2.
The resilience advantage
at work © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Resilient people are better able to learn new skills and knowledge when their existing set become outdated Resilient people are less likely to become mentally or physically ill during adversity Resilient people are best able to deal with and get through tough times such as job loss and economic hardship When competing for a job or promotion, the more resilient person has a better chance of being successful Organisations with resilient people have an advantage over less resilient competitors Resilient people are best able to turn adversity into a growth experience, and to leverage it into new experiences and ways of working and living
3.
What is meant
by “resilience”? At work it is the ability to remain task focussed and productive whilst experiencing tough times It enables “bouncing back” after stressful life events such as significant change, stress, adversity and hardship It incorporates the concept of emerging from the adversity stronger and more resourceful © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission
4.
© Copyright Performax
Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Levelofresilience Usual conditions Adversity encountered Eroding Navigating Reconciling Thriving Phase 1: Eroding - encountering and assigning meaning to the adversity Phase 2: Reconciling - coming to terms with the impact and implications Phase 3: Navigating - moving forward and dealing with the issues Phase 4: Thriving – experiencing enhanced resourcefulness and strength Adversity and resilience: virtuous cycle Time
5.
© Copyright Performax
Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Adversity and resilience: vicious cycle Succumb Disabled Time Levelofresilience Usual conditions Adversity encountered Eroding Reconciling survival coping or “stuck” dysfunctional coping
6.
“The world is
becoming turbulent faster than organisations are becoming resilient” Gary Hamel © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission
7.
Resilience fundamentals Resilience
is needed to cope with the “normal traumas” everyone experiences in life and at work People use different strategies to cope with stress and adversity People’s resilience fluctuates over time Everyone needs to build and maintain their own personal resilience skills Coping successfully with adversity enhances resilience which enables better coping with future adversity © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission
8.
© Copyright Performax
Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Resilience transforms FROM TO Directionless Goal-orientated Emotional impulsive Emotional control Little self-insight Self-knowledge and insight Stuck Solution-focussed Blaming others Accepting responsibility Isolated Connecting with others Unthinking reacting Purposeful Resilience enables victims to become survivors, and survivors to thrive
9.
For personal
growth and development to occur, it is necessary for one’s status quo to be disrupted – adversity achieves this and initiates change After a life disrupting change, one cannot go back to how things were – you will become either stronger or weaker; better or bitter. This personal impact of the adversity on you is determined by you You use resilience to deal with the adversity and its personal impact, which encompasses more than just recovery elements and processes Resilience is the energy or life force which motivates to heal, overcome and strive towards self actualisation and flourishing © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Towards a deeper understanding of resilience
10.
Deal with
the grind of daily negative experiences – the “bad hair” days Cope with life’s big adversities – career disappointments; job loss; death of loved ones Develop, thrive and flourish on the journey towards self actualisation © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Resilience is thus needed to Definition of resilience The life force to overcome adversity, heal & strive towards self-actualisation & flourishing
11.
© Copyright Performax
Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Thus resilience is the formula which creates champions!
12.
Resilience research and
training foundations © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission ❶ The starting point was a fortigenic rather than a pathogenic understanding of resilience (Strumpfer 2003) ❷ Literature search undertaken on resilience ❸ The lack of published work with the fortigenic focus lead to research being initiated ❹ Research involved interviewing people at work to find out how they deal with the adversity they experience, using critical incident interviews and focus groups ❺ Developed the training programme based on: Resilience is composed of skills on a continuum which can be learnt or improved The training must cover the range of resilience application: to cope with the daily grind, deal with life’s big adversities and to thrive towards self actualisation The outcomes need to be quantified for both individuals and the organisation
13.
Personal resilience building
blocks © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Internal External Controlling & choosing thoughts Controlling & choosing feelings Controlling & choosing attitude Giving & accepting support Solution focus Grounding & connecting
14.
Managing anxiety and
finding Flow Source: Flow, Mihaly Csikszentmihalyi
15.
Grounding and connecting
Feels connected to significant issues, such as people; causes; faith Feels own life has meaning Has life goals Takes incremental activities to achieve life goals Views adversity as having a higher purpose and meaning © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Definition Own life has purpose, meaning and direction
16.
Understanding and accepting
self Understand own strengths Understand own vulnerabilities Realistically optimistic about own capabilities and limits Draws strength from having overcome previous adversities Accepts self © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Definition Understands and is realistically optimistic about own strengths and vulnerabilities
17.
Controlling and choosing
thoughts Is aware when persistent and strong negative thoughts occur Able to stop persistent and negative thoughts when they occur Redirects negative thinking to positive thinking Recognises and avoids the thinking which triggers persistent negative thoughts Thinks more positive than negative thoughts © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Definition Controls negative thinking and chooses positive thoughts
18.
Controlling and choosing
feelings Is quickly aware of strong emotional feelings when they occur Controls strong emotional feelings Expresses strong emotional feelings in ways that don’t not make others uncomfortable Chooses behavioural responses in times of adversity Behavioural responses in times of adversity are directed at achieving a goal © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Definition Controls emotional impulsivity and chooses responses
19.
Controlling and choosing
attitude Believes can influence own life’s direction Believes problems can be solved Chooses to be positive rather than negative Chooses to persevere Engages in enjoyable, relaxing and recharging activities © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Definition Deliberately chooses a positive outlook and takes steps to live it out
20.
Solution focus Persistent
in seeking solutions Uses flexible approaches to problem solving Tries out new approaches to problem solving Open to listening to people with different views when problem solving Takes considered risks © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Definition Persistently solution directed using open and flexible approaches
21.
Giving and accepting
support Shares own emotional state with trusted others Easily accepts assistance and support Sensitive to the feelings, needs and motivations of others Responds appropriately to the feelings of others Easily gives assistance and support © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Definition Easily gives and accepts assistance and support
22.
The resilience ecosystem ©
Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Internal External Controlling & choosing thoughts Controlling & choosing feelings Controlling & choosing attitude Giving & accepting support Solution focus Grounding & connecting Family Culture Upbringing Work conditions Community Professional support structures Personality Physical wellbeing Genetics
23.
Putting it all
together The steps to deal with adversity and enhance personal resilience © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Internal focus Control and choose thoughts Control and choose feelings Control and choose attitude
24.
The system driving
a resilient attitude Choosing thoughts Choosing feelings Choosing attitude © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Grounded and connected Understand and accept self
25.
Putting it all
together The steps to deal with adversity and enhance personal resilience © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Internal focus Control and choose thoughts Control and choose feelings Control and choose attitude External focus Focus on the solution Give and accept support
26.
The system driving
a resilient behaviour Choosing thoughts Choosing feelings Choosing attitude © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Grounded and connected Understand and accept self Solution focus Giving and accepting support Resilient behaviour
27.
Personal resilience building
blocks © Copyright Performax Consulting 2006 No part of this material may be copied, stored in a retrieval system, displayed or distributed without written permission Internal External Feels connected to significant issues, such as people; causes; faith Feels own life has meaning Has life goals Takes incremental activities to achieve life goals Views adversity as having a higher purpose and meaning Understand own strengths Understand own vulnerabilities Realistically optimistic about own capabilities and limits Draws strength from having overcome previous adversities Accepts self Is aware when persistent and strong negative thoughts occur Able to stop persistent and negative thoughts when they occur Redirects negative thinking to positive thinking Recognises and avoids the thinking which triggers persistent negative thoughts Thinks more positive than negative thoughts Is quickly aware of strong emotional feelings when they occur Controls strong emotional feelings Expresses strong emotional feelings in ways that don’t not make others uncomfortable Chooses behavioural responses in times of adversity Behavioural responses in times of adversity are directed at achieving a goal Believes can influence own life’s direction Believes problems can be solved Chooses to be positive rather than negative Chooses to persevere Engages in enjoyable, relaxing and recharging activities Shares own emotional state with trusted others Easily accepts assistance and support Sensitive to the feelings, needs and motivations of others Responds appropriately to the feelings of others Easily gives assistance and support Persistent in seeking solutions Uses flexible approaches to problem solving Tries out new approaches to problem solving Open to listening to people with different views when problem solving Takes considered risks