Do we still need an all in one intranet — Tanya Burak
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Tanya Burak of Savills tells a tale as old as intranets, at Intranet Now 2018.
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Do we still need an all in one intranet — Tanya Burak
- 1. Do we still need an ‘all in one’ intranet? Tanya Burak – Savills plc #IntranetNow Tanya Burak How Savills is responding to the challenges of flexible working, communicating with a remote workforce, and the coming of 0365
- 2. Once upon a time in a kingdom called Connect… 2 #IntranetNow Tanya Burak
- 3. All was happy in Connect, until one day…. 3 #IntranetNow Tanya Burak
- 4. The citizens of Connect began to wonder… 4 #IntranetNow Tanya Burak
- 5. The Kingdom of Connect knew they had a problem…. 5 #IntranetNow Tanya Burak
- 6. #IntranetNow Tanya Burak At Savills, we were once content with our ‘all in one’ intranet
- 7. Replaced 5 legacy SharePoint intranets, Provided new Jive intranet to 12 countries, Reach to 80% of our users 7 #IntranetNow Tanya Burak
- 8. Rolled the Jive Daily app’ - reaching 25% of our users 8 #IntranetNow Tanya Burak
- 9. Success? You would think yes – but beware ‘shadow IT’ 9 #IntranetNow Tanya Burak
- 10. #IntranetNow Tanya Burak Our people are driving the technology we use – and the enterprise needs to respond
- 11. #IntranetNow Tanya Burak So what’s next for the Kingdom of Connect?
- 12. Our new road map 12 #IntranetNow Tanya Burak
- 14. #IntranetNow Tanya Burak - News - Announcements - Corporate Documents - Country & Service Line ‘Hubs’
- 15. #IntranetNow Tanya Burak - Mobile - News & Market Intelligence - Content Search - Office Finder - People Finder
- 17. #IntranetNow Tanya Burak - Desktop & App - Projects - Document Collaboration - Chat - Call & Messaging
- 19. #IntranetNow Tanya Burak - Trial with Property Management Division - Remote Workers
- 20. #IntranetNow Tanya Burak + + +
- 21. The moral of the story… 21 #IntranetNow Tanya Burak
- 22. #IntranetNow Tanya Burak - Be flexible – don’t be tied to the tool - Work closely with IT - Let your people lead your tools
Notes de l'éditeur
- Once upon a time, in a land not far away, a mystical kingdom called ‘Connect’ existed The people of connect met, shared stores and information, all within their happy kingdom, and never strayed far outside its walls -
- Mysterious travelers arrived – and shared with the people of Connect - wonderful tales of ways people shared information in other kingdoms They were from the Kingdoms of Microsoft, What’s App, Slack and Salesforce, and even Facebook The IT Team at Connect was very intrigued as to what they had heard, as was the Communications team too
- Soon, all the citizens of Connect were talking about these new tools, and how easy they seemed And, they asked IT – when can we have these?
- The Kingdom of Connect knew they had a problem – They wanted to keep their people happy IT wanted to give the people what they wanted And, the tools they were already using were not fit for purpose anymore The Leadership, IT Team, and Communications team - gathered to discuss a solution
- At Savills, our IT, Communication, Business and Leaders, were once content with our ‘all in one’ intranet – we thought we had all the answers It was one set of software, one cost, no development, and no support needed However – none of our people knew how powerful it was, or its capabilities, and many found it difficult to use
- So – rewinding a bit – how we got to this point Over the past 6 years, Savills has replaced 5 legacy SharePoint intranets – UK, Germany, Ireland, Australia, the US – all on different versions of Sharepoint We have provided an intranet solution to 12 countries that previously didn’t have any intranet access at all Now can reach 80% of our users
- We also rolled out our intranet’s companion mobile app – reaching 25% of our users Difficulty was – we didn’t anticipate that people didn’t know what an app was – or how to download it to their phones There was also the misconception that using an app would ‘cost more’ to our phone bills – so some line managers were discouraging its use
- Success? You would think that our programme was a success – But, in the 6 years that we had launched – times had changed Users wanted to use tech they used in our daily lives – and were – Shadow IT – such as What’s app, facebook, And, our IT team was under pressure from Microsoft to roll out MS Teams to fulfill chat / collaboration, and take another look at SharePoint for document sharing
- But, now we need to realise it is our people that are driving the technology we use – and the enterprise needs to respond Enterprise solutions need to be much easier to use, and be like the tech our users use in their daily lives And, do this in an ‘all in one intranet is proving less and less feasible
- To ensure we are all aligned – we are working on a new road map One that aligns to what our people want The changes coming to Microsoft Using the best of the tech they are already using, and exploring new best practice
- We will continue to use Jive – our legacy ‘connect’ – for news, announcements and operational documents – on a global basis, accessible on desktop, laptop and mobile app Along with our O365 launch we will launch MS Teams – moving some of the collaboration functions away from our current intranet; while benefiting from chat and calls We are currently running a trial of Workplace – for our Property Management site staff – and it is proving extremely popular – it has rolled out to the UK and Europe – 80% of 2500 users downloaded it within the first 2 weeks of receiving the invite We will roll out to our other divisions, if it is a success We are keeping track of the new functionality in MS Office 365, including SharePoint and the new ‘Hubs’ to see what is available And are continuing to track other products and their roadmaps, working more closely than ever with IT
- We will continue to use Jive – our legacy ‘connect’ – for news, announcements and operational documents – on a global basis, accessible on desktop, laptop and mobile app Along with our O365 launch we will launch MS Teams – moving some of the collaboration functions away from our current intranet; while benefiting from chat and calls We are currently running a trial of Workplace – for our Property Management site staff – and it is proving extremely popular – it has rolled out to the UK and Europe – 80% of 2500 users downloaded it within the first 2weeks of receiving the invite We will roll out to our other divisions, if it is a success We are keeping track of the new functionality in MS Office 365, including Sharepoint and the new ‘Hubs’ to see what is available And are continuing to track other products and their roadmaps, as well as consumer tech, working more closely than ever with IT
- Once upon a time, in a land not far away, a mystical kingdom called ‘Connect’ existed The people of connect met, shared stores and information, all within their happy kingdom, and never strayed far outside its walls -
- The moral of the story: Be flexible - don’t be tied to the tool - tools may come and go, and you will need to evolve Work closely with IT – and give them as much feedback as possible – they are often keen on the ‘next big thing’ but it is your role to keep them in the know Let your people lead your tools – they will only use what they want to use