Westminster Communities of Florida is privileged to have many wonderful employees who consistently “stretch” to serve our residents. Each of our Employees of the Year expresses the heart behind our Mission. The Creating Legends Program was developed to help managers “catch our employees in the act” of providing Legendary Service to our residents, their family members, and co-workers. More than 700 of our employees were caught in the act of providing Legendary Service during 2019. It is our great pleasure to celebrate the best of the best — our Employees of the Year.

1. Westminster Communities of Florida
Employees
of the Year

2. Employees of
the Year — 2019
We are so thankful for these wonderful individuals,
who embody the Seven Habits of Legendary Service:
Familiarity H Ownership H Respect H Appearance
Communication H Thanks H Stretch

3. WESTMINSTER OAKS
2019 Employee of the Year
Mae is the face of the Floridian Dining
Room at Westminster Oaks, and takes
pride in recognizing residents by name
and greeting them with a smile. She works
hard to make the experience special,
coaching her team and supporting the
residents who look forward to dining
every day. Mae is so special to our
residents that they nominated her for four
awards in 2019 alone.
A native of the Philippines, Mae became
a U.S. citizen in 2018.
Mary Jane “Mae” Acosta
Dining Room Captain Date of Hire: Oct. 26, 2015

4. We are recognizing Angel for his
incredible dedication to improving the
quality of the apartments our residents
live in. He has been instrumental in
helping us develop a better apartment
turnover process, with great success.
Angel is detail-oriented and is
consistently focused on becoming a better
maintenance technician. He has a positive
attitude and brings high energy and a
personal touch to all he does. This is why
he received three Outstanding Achiever
awards last year.
Angel Vázquez
Maintenance Technician Date of Hire: Nov. 15, 2016
HUGH ASH MANOR
2019 Employee of the Year

5. At our community, Butch doesn’t just
do it all — he does it with aplomb. In
the past year, he has worn many hats,
as the maintenance supervisor, janitor,
maintenance tech and bus driver. He
always makes time to listen to our
residents’ concerns and be sure they are
addressed. Butch is dependable, reliable
and always willing to do whatever is
necessary to ensure that the residents are
safe, happy and well cared for.
Butch’s dedication to and concern for
those we serve shows how he lives out the
Mission of our organization every day.
Clay “Butch” Bair
Maintenance Supervisor Date of Hire: Aug. 6, 2012
COLLEGE ARMS TOWERS
2019 Employee of the Year

6. Here’s what our residents and employees
have said about Daniel: “He extends
himself above and beyond.” “Thank you,
Daniel, for your ‘know-how’ and your
courtesy!” “A job SO well done!” In fact,
he received 10 nominations for awards last
year alone.
We see Daniel all around the
community, busy with tasks and assisting
others with a sense of urgency and care.
He has a tremendous work ethic and sets a
wonderful example. A valued member of
the maintenance team, he is always happy
to help assist others with their needs.
Daniel Bryan
Maintenance Mechanic Date of Hire: July 10, 2018
WESTMINSTER ST. AUGUSTINE
2019 Employee of the Year

7. We could write at length about how
amazing Daly is – warm and cheerful,
dependable to a fault, and gives 100% to
everything. But what’s most legendary
about her is that she has supported our
community in an enormous number of
ways: From assisting a team member who
was trapped in an elevator, to supporting
our evacuation for Hurricane Dorian, to
helping other employees and residents
with their devices and so much more, she
was nominated 13 times for four different
awards last year alone.
Daly Camacho
Human Resources Assistant Date of Hire: Sept. 12, 2016
WESTMINSTER WOODS ON JULINGTON CREEK
2019 Employee of the Year

8. Mary has worked at our community
for more than 32 years. In that time, she
has earned an outstanding reputation for
caring for others — both at Westminster
Towers and in her own neighborhood.
After a full day of caring for our residents,
she goes home and cooks for the many
neighborhood children who visit her.
When Mary heard that one of her co-
workers was being treated for cancer, she
sent her a card and a motivational plaque
every week! She is the living embodiment
of the Golden Rule. She describes a perfect
day as “making others happy.”
Mary Henry
Certified Nursing Assistant Date of Hire: June 5, 1985
WESTMINSTER TOWERS
2019 Employee of the Year

9. One day, at 1 a.m., Christine received a
call from a caregiver who was on duty at
a client’s home, requesting to be relieved
immediately because of a major family
issue. She found someone to relieve them,
only to find that the other individual had
no transportation. Christine then got in
her own car and drove 30 miles each way,
in the middle of the night, so the original
caregiver could care for their family and
we could continue to care for the client.
Christine Johnson
Business Office Manager Date of Hire: Nov. 7, 2015
WESTMINSTER HOME CARE
2019 Employee of the Year

10. Resourceful and customer service-
focused, Kilna has an incredible ability
to fully resolve any pharmacy-related
incidents and does it with poise. She takes
pride in going above and beyond on every
call, to truly help our clients enjoy a “one-
call resolution.” Her overall knowledge
of our pharmacy and the residents is
remarkable. We know her for a sweet
and kind disposition, which makes her
invaluable in offering great care to the
residents we serve.
We are especially fortunate at
Westminster Pharmacy Services, because
Kilna is one of us.
Kilna Johnson
Customer Care Representative Date of Hire: March 13, 2019
WESTMINSTER PHARMACY SERVICES
2019 Employee of the Year

11. Katie shows her love and dedication for
our residents and employees every day.
When our Crossroads Cafe was closed,
she extended the shop’s hours so that
employees had the option to get a quick
lunch. If a resident has an unusual request,
she’ll make a special trip to get it on her
own time. She even found a new dry
cleaner when she noticed they were taking
advantage of the residents by tacking on
extra fees. We’re so grateful that Katie is
here to help the residents we serve.
Kathleen “Katie” Kiester
Shop Manager Date of Hire: July 2, 2018
WESTMINSTER WINTER PARK
2019 Employee of the Year

12. With a quick smile and a positive
attitude, Regina is very special to us.
She has won the heart and trust of the
residents we serve, and always puts in
the extra effort to make their homes look
as good as possible. One resident wrote
to nominate her for a Legendary Service
Award: “We have been blessed to have
Regina as our Housekeeper… She always
has a smile and is most accommodating.”
Another wrote, “Regina makes everything
seem easy and never complains. She
always has a pleasant attitude and a happy
smile.” Regina truly represents the best of
the Manor family.
Regina Contreras Lozano
Housekeeper Date of Hire: Oct. 26, 2018
WESTMINSTER MANOR – BRADENTON
2019 Employee of the Year

13. Cecilia lives the Seven Habits of
Legendary Service every day. She is
Familiar with residents and employees,
treats everyone with respect and dignity,
takes ownership of her role and has
improved the onboarding of new team
members, provides an impeccable
appearance, gives genuine thanks
and always stretches to get things
accomplished. If that wasn’t enough, she
is constantly volunteering her own time to
help out with resident events and looking
for ways to improve how we serve our staff
and residents. Our whole family is better
off for what she does.
Cecilia Miller
Human Resources Assistant Date of Hire: May 11, 2015
WESTMINSTER POINT PLEASANT
2019 Employee of the Year

14. Mo is known far and wide for doing
an amazing job of serving residents and
employees at the Crossroads Cafe. In
fact, she makes a point to remember not
just everyone’s favorite orders, but the
names of their families and pets, too. Her
customer service helps make dining at the
Crossroads special. A group of residents
was so impressed that they submitted 28
Creating Legends nominations for her
all at once. She received more than 36
total nominations last year alone. Mo is
consistently a great team member and
lives out the Seven Habits every day.
Maureen “Mo” Reilly
Assistant Cook I Date of Hire: Aug. 19, 2010
WESTMINSTER SHORES
2019 Employee of the Year

15. When we have marketing or resident
events, they always feel so special. The
reason is Steve’s hard work and dedication
to making it happen! His focus, calm
demeanor and professional manner
show that our community is in good
hands when it comes to dining. After
our previous Dining Services Director
left, Steve stepped in and took greater
responsibility to ensure we continued to
provide a great dining experience every
day. We’re grateful that Steve has chosen
Westminster Suncoast.
Stephen Skuba
Assistant Dining Services Director Date of Hire: Nov. 28, 2016
WESTMINSTER SUNCOAST
2019 Employee of the Year

16. Grace is a rare mix of kindness,
intelligence and determination. We receive
compliments about her on a regular basis,
from residents, staff, and volunteers alike,
and she is selfless in her commitment
to them. Her focus is on constant
improvement in her programs, herself and
her interactions.
She exemplifies our Mission of service,
in promoting active and healthy lifestyle
choices in residents and staff alike, and in
her own life. Grace is the rare person who
is valued highly by all. That’s why in the
last two years, she’s been nominated for
more than 15 awards.
Grace Williams
Resident Lifestyle Assistant Date of Hire: July 18, 2017
WESTMINSTER PALMS
2019 Employee of the Year

17. Bot consistently puts her entire self
into supporting her team. She works
tirelessly to ensure her team has all the
tools and training they need to do their
job well. In the last year, Bot has taken
on the conversion of our Medicare
reimbursement to the new PDPM model
with great gusto. She made significant
contributions to the organization’s
knowledge base and skills in managing
this conversion. She has also developed a
strong therapy management team, which
under her leadership delivers high-quality
therapy services with great employee
retention.
Bot Zantua
Director of Rehabilitation Date of Hire: March 11, 2014
MANAGEMENT SUPPORT SERVICES
2019 Employee of the Year

18. Please join us in congratulating employees of our organization who, as of
this month, have achieved the milestone of serving 35 years or more at a
Westminster community. These individuals have accomplished a lifetime
of service to our residents in a variety of positions.
Westminster Shores
Rosie Chappell Johnson
Server Date of Hire: September 7, 1984
Westminster Winter Park
Laverne Weng
Housekeeper Date of Hire: August 6, 1984
We Honor Long-
Serving Employees

19. Thank You!