In these unprecedented times, business leaders are tasked with strategizing how to adapt and operationalize retail stores under some of the most high-stress times in sales history. The pandemic challenges business continuity initiatives across all industries globally, and retail stores are rapidly having to transition operations away from fixed locations. Cost, IT resources, and most precious of all, time are all major factors when planning your next steps. You will find out, how to transition your teams away from a centralized work environment to a WFH scenario, and at lightning speed. Agenda: 1. What is Conversational Sales? 2. What are the benefits of remote sales teams 3. What features do WFH agents get with Whisbi? 4. Onboarding designed for Enterprises is key 5. Implementation FAQs + BONUS: Real remote agent implementation examples from our customers + KPIs

1. Webinar:
Transit your sales team to
a work-from-anywhere
environment

2. Speakers
Seb Hammond
Operations Director
Urska Blagojevic
Marketing Director
Whisbi 2020

3. Agenda Introduction to Conversational Sales
Conversational Sales & working from home?
Different application types for remote agents
Benefits of Whisbi Assistant for Remote Teams
Onboarding designed for Enterprises
+ BONUS: Client Examples
Whisbi 2020

4. What is Conversational Sales ?
Whisbi 2020

5. Conversational Sales connects
your brand with the customers on your
website in real-time
Whisbi 2020
Find more info about
Conversational Sales here!

6. Traditional Sales vs Conversational Sales
x Call centers are not the best place to attract talent.
x High attrition and low salaries.
x Expensive infrastructure
x Low Scalability & fixed costs
x Low conversion rate and bad customer experience.
✓ HOME BASED or RETAIL BASED AGENTS
✓ Best talented sales reps.
✓ 100% cloud based + AI powered tools
✓ High Scalability, flexibility & performance based salaries
✓ High conversion rates and great customer experience!

7. Conversational Sales & working from home
Whisbi 2020

8. POLL
Whisbi 2020

9. Do you enable 100% remote work
in your company?
Whisbi 2020

10. Conversational Sales & working from home
Whisbi 2020
We have successfully migrated over
140 Whisbi agents to work from home

11. Crisis breeds opportunity
Whisbi 2020
84% of consumers are disappointed with
the digital services offered by brands
April 2020, USA - Forbes

12. Crisis breeds opportunity
Whisbi 2020
“Low-effort interaction” costs a business37% lessthan a
high-effort one, involving things like channel switching
and repeat interactions
April 2020, USA -Forbes

13. POLL
Whisbi 2020

14. Which channel are you
using to connect with
customers online?
Whisbi 2020

15. Results
➔ Increase online conversion rates
➔ Improve customer experience
➔ Shorten the sales cycle
Benefits of
Conversational Sales
● Differentiate from the
competition
● Avoids friction points such as
request forms
● Deliver a “wow” moment by
interacting with customers in
real-time
● Enables engaging with the
customer via online tools
Whisbi 2019

16. Digitalize Now
Whisbi 2020
● Virtual showrooms
● Home-based agents
● Virtual insurance agents
● Raising claims online
● Virtual shops
● Better CX
● Virtual Bankers
● Go beyond mobile apps
BANKINGTELECOM
INSURANCEAUTO

17. Different applications
for Remote Agents
Whisbi 2020

18. Showrooms & Stores
Connect your web visitors to your
sales agents in your physical stores
or showrooms in real time based on
your business rules, using our Lead
Distribution System and increase
your operational efficiency.
Whisbi 2020
Want more facts about the
buying behaviour of car
buyer?
Download the research!

19. From Dealerships to Home Based Agents
✓ CUSTOMERS: Best in class CX in real time with an
advisory approach (sales-through-service)
✓ BRAND: Keeps the control over communication & sales
✓ DEALERSHIPS: Receive highly-sales qualified leads

20. Call Centers
Transform your existing workflows
into conversations that classify &
qualify clients online and connects
them to your call center agents,
based on your business rules, using
your PBX or our Lead Distribution
System.
Whisbi 2020

21. Home-Based Agents
Enable your remote workforce! With
our solution you can connect your
online customers to your home-
based sales agents through our Lead
Distribution System
Whisbi 2020

22. Benefits of Whisbi
Assistant for your
Remote Sales Teams
Whisbi 2019

23. Instantly connect web
visitors with your
omnichannel sales
agents
Replicate the effectiveness of a face-
to-face sales process online
Whisbi 2020

24. Real time video
Show products and offers via live
video, using a smartphone camera or
other digital cameras. Customers
don’t have a lot of time to go to the
store or to do their own research on
products and services they want or
need. Customers also want to know
how the product or service works
and looks like before buying. Agents
sell better when they can talk about
the features and details while
showing the product at the same
time.
Whisbi 2020

25. Web sharing
Enhance your guided selling
capability in real-time with website
sharing. Customers often need
assistance completing online sales
journeys – for example, filling in
complex forms or finding their way
through configuration services to
complete a sale. Using the website
sharing feature, the agent can help
complete the purchase journey and
create a better customer experience
for the customer while increasing
conversion rates.
Whisbi 2020

26. Live messaging &
Bookmarks
Interact with your online customers
via instant text messages.
Bookmarks to increase productivity,
reduce AHT and shorten on-boarding
time.
Whisbi 2020

27. Onboarding designed
for enterprises
Whisbi 2019

28. Onboarding for
Enterprises - Multiple decision makers
- Briefing of various Stakeholders
- Highly customizable product
- Being considerate of Marketing launches and other
projects
- Aligning with IT security and covering GDPR and other
data governance and security policies
- Time intense auditing process
Whisbi 2020

29. Not just a solution.
We are a partner
to success.
Our Customer Success & Implementation Team has worked with leading global
enterprises to help them level up their lead generation & increase digital sales.
Once you partner with Whisbi, you'll have a dedicated Customer Success
Manager, access to our international trainer and the implementation team as well
as 24/7 global support.
Whisbi 2020

30. Clients Selection
Auto Telecom Others

31. Client Examples
Whisbi 2019

32. Whisbi 2020
Find out more about our detailed
success stories with Three UK, VW
Group UK and Vodafone Germany
by clicking here!