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Kenny & Company Management Consulting - Portfolio Management January 2018

Will Yen
2 Jan 2018
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Kenny & Company Management Consulting - Portfolio Management January 2018

  1. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Contact: Michael S. Kenny, Managing Partner Our Perspective: Portfolio Management
  2. Kenny & Company is a management consulting firm offering Strategy, Operations, and Technology services to our clients. Partner Led Our Partners are personally committed to our clients and lead every engagement. Experience, Perspective and Passion We average over 20 years in professional services and bring tailored approaches to every client engagement. Focused, Collaborative, High-Impact We work side-by-side with our clients in highly focused teams to solve complex business problems. Client First Our highest priority is our client’s professional and personal success. We believe clients should expect more. Guarantee Our Work We guarantee our clients complete satisfaction every engagement every time. To see additional publications and learn more about us, please visit our website at: www.michaelskenny.com. Also, follow us on: Contact Information Firm Headquarters Serving San Francisco, Silicon Valley and Los Angeles 1710 South Amphlett Blvd. Suite 302 San Mateo, CA 94402 Northwest Office Serving Portland and Seattle 707 SW Washington St. Suite 925 Portland, OR 97205 For inquiries: info@michaelskenny.com
  3. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Agenda 1. What is Portfolio Management? 2. Portfolio Management: Prioritization - Techniques: Inventory & Categorization - Techniques: Prioritization Criteria - Techniques: Capacity & Resource Management 3. Portfolio Management: Governance 4. Typical Portfolio Management 5. Concluding Remarks 3
  4. © 2017 Michael S. Kenny & Company LLC. All rights reserved. What is Portfolio Management? 4 Project Portfolio Management: “Everyone says they are doing it, but few are, and those that are, are unsure if they are doing it right.”
  5. © 2017 Michael S. Kenny & Company LLC. All rights reserved. What is Portfolio Management? 5 Project Portfolio Management (PPM) is the continuous process of identifying, selecting and managing a portfolio of projects in alignment with key performance metrics and strategic business objectives.3 § Strategic Decision Making (Governance) – Are your programs and projects specifically aligned to your business and IT strategies? – Are you selecting the right programs and projects? – How do you balance selection and execution? § Prioritization – What are your priority programs and projects? – What programs and projects have you deprioritized or cut in the last year? – Are your best resources on your priority programs or projects? § Risk Management – How are you managing portfolio risk? – How are you managing your program and project execution risk? – How are you managing your financial risk? § Value Realization – What is the portfolio overall business value? – What business value is being delivered by the, programs and projects? – What metrics are you using to track value? § Governance – What is your governance & execution process for the portfolio, programs and projects? – How are you managing stage-gates? – How are you managing portfolio, program and project dependencies? “Portfolio Management is the coordinated management of portfolio components to achieve specific organizational objectives.” – PMI1 “The totality of an organization’s investment (or segment thereof) in the changes required to achieve its strategic objectives.” – OGC2 Project Portfolio Management: It is really about five areas… but much more than managing a list. SelectionExecution 1. Project Management Institute. (2008). The Standard for Portfolio Management Second Edition. 2. Office of Government Commerce. (2010).P3M3 – Portfolio Model. 3. Microsoft (2008). Project Portfolio Management. Doing the Right Things Right. Many varying definitions from PMI, OGC, Microsoft and others.
  6. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Portfolio Management: Prioritization 6 Along with project prioritization comes de-prioritization and project elimination. Typical Behavior § Everything is a priority, we have to do it all. § Managing a list to do as many projects as we can. § IT unable to deliver a certain number of large projects but still tries and fails. Questions § What are your priority programs and projects? § What programs and projects have you deprioritized or eliminated in the last year? § Are your best resources on your priority programs or projects? Unfortunately, typical de-prioritization happens organically… very few projects get de-prioritized and even fewer are eliminated. Case Study: U.S.-Based Multinational Consumer Products Company. The executive team began with a list of ~ 30 strategic initiatives. They agreed the following reviewing and prioritization criteria: – Maximize speed to market. – Support the parent brand. – Maximize ROI. – Minimize risk. – Maximize value to internal and external stakeholders. – Minimize attract, retain and develop the employees resources. – Support process and IT development. The team concluded that the criteria were not all equally important, so they weighted each on a 10-point scale to achieve a balance between short-term and long-term needs, and external and internal stakeholders. Categories Mission-critical: Most deserving of resources at this time. Important: Will pursue now but with less emphasis mission-critical. Wait-listed: Depending on freeing up of resources. On hold: Will not undertake or plan in this prioritization period. Adapted from Harvard Business Review February 2009: Which Initiatives Should You Implement?; hbr.org/2009/02/which-initiatives-should-you-i.html
  7. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Techniques: Inventory & Categorization 7 1. Enforce a single point of entry and standard process for project intake / submission. 2. Collect your most important attributes (Meta Data) used to categorize projects. § Project Cost, Effort, Resources, Duration, Phases, Schedule, ROI. § Business or IT Imperative, Stakeholders. § Department and organization impact and outcome. 3. Create Master Program and Project Inventory with multiple filters and views. Even though Portfolio Management is much more than managing a list, you must begin with a single categorized and well managed list. ”Keep the Lights On” (KLO) 10% (Maintenance, Bug Fixes) Enhancements 60% (Improvements, Compliance, Regulatory, Contractual) Growth 30%Innovation 30% Required Illustrative Categorization Elective
  8. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Techniques: Prioritization Criteria 8 1. Prioritization criteria for elective (discretionary) projects. § Clearly delineate between required and elective. § Based on Business and IT objectives and strategies. § No more than 1-3 criteria per objective or strategy. 2. Simple scoring model. § Weighted based on direction from Executive Governance. § No more that five to seven levels of scoring - odd, even scores. § Work the middle of the distribution - the tails should be obvious. 3. Escalate only elective (or elective vs required disputes) projects through the Governance process. 4. Communicate portfolio meta data and categories to Executive Governance. 5. Learn how to say “no”, a lot, and apply rigorously. Along with project prioritization comes de-prioritization and project elimination.
  9. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Techniques: Capacity & Resource Management 9 1. Capacity Planning § Identify peaks and valleys in overall resource demand by skill level. § Evaluate resource supply based on five to seven skills. § Adjust the project portfolio delivery schedule to minimize resource deficits and surpluses. § Set utilization targets for defined sets of people, usually by title or skill. 2. Resource Management § Match specific, named resources to work demand. § Forecast resource availability and communicate assignments. § Establish rules of engagement on how resource conflicts are resolved. Prioritization and portfolio scheduling must also take into account the critical constraint of resource and other capacity.
  10. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Portfolio Management: Governance 10 Governance should be like a root canal – the pain before and during is forgotten soon after. Current governance is more about tracking success rather than a process that facilitates making hard decisions and weighing business tradeoffs. Example: University of Texas at Austin IT Governance Values § Transparency — Governance structure and process must be clear. How decisions are made and who has input rights and decision- making rights must be readily apparent to campus. § Communication — Communication must occur into, out of, and across the committees and with campus. § Accountability — Committees and task forces must be held accountable for delivering on their responsibilities. Clear escalation paths for issue resolution must be defined. § Responsibility — Governance structure must focus on results rather than implementation and project management. § Appropriate representation — Constituency groups across campus must be represented. § Active support — Governance structure requires staff to support the process. Agenda setting, meeting logistics, issue tracking, and communication are all essential aspects of active support. Typical Behavior § Green-Green-Red. § Steering committees are a “show.” § Governance process not followed. Stage Gates missed. § Dependencies managed at project level only. Questions § Are your programs and projects specifically aligned to your business and IT strategies? § What is your governance and execution process for the portfolio, programs and projects? § How are you managing stage-gates? § How are you managing portfolio, program and project dependencies? Source: UT Austin.
  11. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Portfolio Management: Governance 11 Executive Governance § Establish and drive organizational strategy – IT and Business. § Decision making for elective projects § Budget allocation for prioritized projects. PMO § Execute and monitor projects. § Exercise stage gates. Business and IT Owners § Submit project requests with key attributes - Project Cost, Effort, Resources, Duration, Phases, Schedule, ROI. Establishing a structure, roles and responsibilities lead to successful portfolio governance. Project Prioritization Committee § Discards low-value, low urgency initiatives and approves obvious ‘go’ projects. § Escalates elective initiatives to Executive Governance which are then evaluated based on strategic alignment, value to the organization and funding. Illustrative Governance Structure. Executive Governance Project Prioritization Committee Portfolio/Project Management Office Business Owners IT Owners
  12. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Portfolio Management – What Not To Do 12 There is a true hunger for improved Portfolio Management and great execution still has a ways to go. 1. There is only a loose connection with organizational strategy and projects are not tied to specific measurable strategic objectives. 2. De-prioritization happens organically. Very few projects get de-prioritized and even fewer are eliminated. 3. Risks are identified at the project level and only after budget and schedule approval; contingency has no relation to risks. 4. Governance is more about tracking (success) rather than making hard decisions and tradeoffs. 5. Portfolio management is more about a list and visibility than strategic decision making. 6. Much portfolio, program and project governance is status reporting instead of active engagement. 7. The budgeting / funding process drives sub-optimal selection (intake) and execution. 8. There is a lack of, and appetite for, hard-core portfolio, program and project metrics. 9. There is limited program and project execution accountability. 10. Most organizations significantly overestimate their ability to both select and execute (leadership, capacity, rigor) programs and projects.
  13. Kenny & Company is a management consulting firm offering Strategy, Operations and Technology services for our clients. We exist because we love to do the work. After management consulting for 20+ years at some of the largest consulting companies globally, our partners realized that when it comes to consulting, bigger doesn’t always mean better. Instead, we’ve created a place where our ideas and opinions are grounded in experience, analysis and facts, leading to real problem solving and real solutions – a truly collaborative experience with our clients making their business our business. We focus on getting the work done and prefer to let our work speak for itself. When we do speak, we don’t talk about ourselves, but rather about what we do for our clients. We’re proud of the strong character our entire team brings, the high intensity in which we thrive, and above all, doing great work. Work with us. Experience the Difference.
  14. © 2017 Michael S. Kenny & Company LLC. All rights reserved. APPENDIX
  15. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Maturity Model: Governance & Prioritization 16 A PPM maturity assessment identifies current organizational maturity and prescribes the path to achieve future competency levels.4,5 4. Chevron (2008). Evolution of the IT PMO and Alignment with Business Strategy. 5. CIO Executive Board (2007). Lightweight Portfolio Stewardship: Sustaining Executive Engagement Throughout the Portfolio Lifecycle. This represents a sample the Governance and Prioritization competencies of a much broader Project Portfolio Management maturity model.
  16. © 2017 Michael S. Kenny & Company LLC. All rights reserved. Portfolio Management: Apply Metrics 17 Category Key Questions Sample Metrics Portfolio Mix Is our funding aligned to strategic objectives? % of Portfolio spend in “run the business” % of Portfolio in “grow the business” % of Portfolio in “innovate the business” % of Portfolio in Short/Med/Long-Term projects % of Portfolio in Large and Extra Large Projects Demand and Capacity Do we have the right prioritization and sequencing of projects given the current capacity? % of growth in project intake % of growth in initiatives Resource utilization (human, material capital) Recruiting pipeline Production capacity Value For our portfolio, to what extent did we achieve our objectives? % on time % on budget Portfolio and sub-portfolio IRR $ saved for consolidation efforts Financial Management How effectively are we managing program and project budgets and what are the financials? % variance to plan % funding in-flight $ committed but not spent Tracking the success of your Portfolio Management process includes asking hard questions and tracking metrics. Illustrative Metrics.
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