CV

1. Curriculum Vitae
For
Willard Munjoma
7549 Zambezi Rd Zimre Park
+252 633 727 442
+263 4 200 5246
E-mail: willard.munjoma@gmail.com
Skype: Live: wmunjoma
____________________________________________________________________________
OBJECTIVE
Dynamic Ground Operations Manager seeks new challenges and opportunities for
professional growth and advancement. I bring with me knowledge of safe and
secure aircraft turnaroundand Ground handling procedures and I am willing to work
a flexible schedule.
____________________________________________________________________________
PERSONAL INFORMATION
Date of Birth : 16 April 1972
Marital Status : Married
Nationality : Zimbabwean
Languages : English, Shona, Swahili and French
(Spoken only)
Gender : Male
I D Number : 75-264388R-75
____________________________________________________________________________
HIGHLIGHTS
 Safety oriented
 Superior communication skills
 Conflict resolution
 Skilled multi tasker
 Adaptable

2.  Safety checks
 Organized
 Security checks
 Fast learner
 Staff training & development
 Excellent judgment
 Valid Zimbabwean driver’s license (c4)
Accomplishments
 Reduction of cases of ground/Ramp incidences from 4 per month to 1
 Promoted safety awareness during ground handling
 Contacting briefings before handling, highlighting safe offloading &
loading priorities & observing safety procedures
 Received thank you letters from passengers as well as superiors
regarding professionalism
 Secured numerous company achievement awards for delivery of
exceptional customer service
 Increased airline revenue from checked bag charges by monitoring
passengers’ baggage size during check-in
 Promoted up sold products such as Go for Gold resulting in a marked
increase in in-flight sales
 Promoted upgrade options to customers resulting in 42% increase in
passengers choosing upgrade options.
EXPERIENCE:
Operations Manager- NASHA: Egal International Airport Hargeisa
Somaliland 14 February- Current
(National Airport Services & Ground Handling Agent)
 Ownership for airside operations and situational awareness and
integrity of airside operations including being the Single Point of
Contact

3.  Leadership, management and coaching, coordinating and planning
Ground operations activities in accordance with the Standard
Operating Procedures (SOP’s), Ground Operations Manuals (GOM),
ICAO Standards and recommended best practices, IATA Rules and
procedure
 Monitor and ensure the flow of people, aircraft, baggage and cargo
 Responsible for ensuring compliance with all CAA policies included
but not limited to Security, SMS, Aviation Safety, environmental
policies, Workplace Health & Safety
 Monitor changing weather patterns and the effects on airside
operations to maintain flow and capacity
 Engage and lead a varied team of resources and ensure deployment
during Operational Activities
 Analyze issues and establish operational priorities; identify gaps
and/or changes required to policies, SOPs or other protocols and
provide this information to the applicable Functional Managers
 Management of a Successful Day including a solid knowledge of KPIs
and SLAs to ensure compliance
 Organize and lead daily briefings and debriefing, recommend
effectiveness and efficiency of airside operational processes and
procedures
 Administrational responsibilities such as performance monitoring,
time keeping, coaching and discipline.
 Responsible for being a customer centric Leader with respect to the
Mission, Vision, Values and Beliefs of the organization
EXPERIENCE
Duty Station Manager
08th
October 2012 to 30th
October 2014
KLM (Royal Dutch Airlines) Harare
Joined KLM in 2012 as Duty Station Manager responsible for the entire safe
aircraft turnaround process, from the time of check-in, customer service
delivery, baggage enquiries, compliance and conformity to standards and
procedures as well as day to day office administration including Emergency
Response Plan.

4.  Determined flight close-out times and completed and verified flight
forms
 Monitored compliance with size limitation guidelines for the carry-on
baggage program
 Protected customer’s baggage from loss, theft and damage by
properly handling them
 Responded politely to passenger complaints regarding ticketing and
baggage handling
 Centralized load control coordination-keeping all lines of
communication open at all times during handling
 Enforced safety & security measures and protected sensitive zones
 Tagged checked baggage with appropriate destination with a 95%
accuracy rate
 Collected baggage charges, up sold options, UMNR charges as well as
EMD’s
 Coordinated with airport vendors regarding fueling and catering
logistics
 Announced flight status updates and information about gate changes
in Altea Departure Control System
Duty Manager
March 2005-September 2012
Air Zimbabwe – (FBM & HRE)
Joined Air Zimbabwe in May 1996 as Traffic Assistant rising to position of
Senior Traffic Officer in Victoria Falls in 1999. In November 2001 I was
posted to Kinshasa (FIH) as accounting officer. In October 2004 I became
Station Officer FBM before being promoted to Station Manager for
Lubumbashi (FBM) in March 2005. In August 2008 I came back to Harare on
a lateral transfer as Duty Manager Harare International Airport.
Duties and responsibilities:
• Representing and supporting Teams in achieving Station objectives of
Punctuality, Baggage delivery and service delivery without compromising
safety and security.
• Managing the responsibility of check-in, arrivals, departures and transit.
• Coordination between Teams, customer satisfaction and implementation

5. of company policies and procedures.
• Effective communication during flight handling.
• Ensuring service standards are met and making suggestions on service
delivery and efficiency improvement.
• Determined flight close-out times and completed and verified flight forms
• Monitored compliance with size limitation guidelines for the carry-on
baggage program
• Protected customers baggage from loss, theft and damage by properly
handling them
• Responded politely to passenger complaints regarding ticketing and
baggage handling
• Centralized load control coordination-keeping all lines of communication
open at all times during handling
• Enforced safety & security measures and protected sensitive zones
• Tagged checked baggage with appropriate destination with a 95%
accuracy rate
• Collected baggage charges, up sold options, UMNR charges as well as
EMD’s
• Coordinated with airport vendors regarding fueling and catering logistics
• Announced flight status updates and information about gate changes in
Altea Departure Control System
Educational Qualifications:
Honors Degree: Politics & Administration
University of Zimbabwe- (U.Z) 1992 –Harare Zimbabwe
Bernard Mizeki College- Marondera -Zimbabwe
Internal Courses: Air Zimbabwe & KLM- Including Dangerous Goods
Internal Courses undertaken
 Centralized Load Control coordination- 27 October 2012-Passed

6.  Operations Coordination Training- 09 November 2012-14 November
2012- Passed
 Competition Law- Passed
 Dangerous Goods Training- 28 November 2012- Passed
 AF/KLM 7 Service Standards Training- Passed
 Effective Communication Training (Schiphol Amsterdam) -26 May
2014- 29 May 2014-Passed
 Operations Coordination Training Live-20 March 2012-Passed
 Document Training-Passed
 Altea Departure Control System-Passed
 Emergency Response Management Training (ERM)-
 Ticketing & DOD EMD’s
 Customer Service Training
 Human resources Training-Passed
 Human factors training
Other Responsibilities:
 Banking of daily sales
 Family man with wife and 4 kids
 Attendance of Monthly Airport Meetings such as AOC(Airport
Operators Committee)
 Attendance of Meetings with Vendors such as Ground Handling
Company, Fuel Co, Caterer
 Attendance of Monthly Emergency Response Plan Meetings with all
stakeholders
 Attendance of Regional Meetings in the absence of Station Manager.
Hobbies:
Reading, Gardening, Learning
REFEREES:
Mr. Francois Schermesser
Regional Station Manager
Air France-KLM Southern Africa & Angola
OR Tambo Airport Johannesburg
E-mail: frschermesser@airfrance.fr
Phone: +27 11 961 6810

7. Ms. Claudia May
Human Resources Manager
Air France-KLM Southern Africa & Angola
E-mail: Claudia.May@klm.com
Phone: +27 1020 50153
Mobile: +27 836 321 304
Mr. Jack Urlus
Deputy Area Manager Outstations Africa
Air France-KLM International Stations
E-mail: jack.urkus@klm.com
Phone mobile: +31613150494
Ms. Naseem Malik
Airport Services Manager East & Central Africa
Flydubai
E-mail: naseem.malik@flydubai.com
Phone: +255 755755776