Willem announcement - CIO New Zealand

Greg Mikkelsen joins Auckland-based cloud and
managed ser vices provider SecureCom as a
director and owner, after he and Chri s New each
purchased a one-thir d stake in the company earlier
this year, with founder Andr ew Holding retaining the
remaining third.
Mikkelsen is responsible for sales an d marketing at
SecureCom, including the deliv ery of products,
services and tailor ed customer experiences
Movers and shakers: Greg
Mikkelsen, Willem van der Steen
and Helen Robinson
Customer Experience (CX) Professionals Association
launches in New Zealand
Divina Paredes (CIO New Zealand)
19 October, 2016 07:00 - 0
0 Comments

designed to acquire new clients, driv e stronger
customer loyalty and boost gr owth.
He believes that the mark et is ready for a fresh
approach to managed ICT services, and says that
they are having a great deal of success with their
TotalCARE offering delivering onshore 24x7
support, local cloud ser vices and managed SIEM
security offerings for medium siz ed businesses.
Mikkelsen was former GM for Enterprise and T rans-
Tasman business at Spark Digital. He has a
Diploma in Business majoring in Mark eting from the
University of Auckland.
Willem van der Steen is the new head of I T at
Perpetual Guardian. He succeeds Lincoln Watson,
who moved into a newly-created role as general
manager of Kōwhiri, Perpetual Guardian’s digital
branch.
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Lincoln Watson at a CIO roundtable discussion in Auckland.
Van der Steen most r ecently worked as group
manager at Callaghan Inno vation, where he led the
governance and str ategy of the inno vation and
digital capability building pr ogrammes. Prior t o that,
he was business manager mobile IC T at Spark
Digital.
Mike Foley is now with Fletcher Cons truction as
business transformation consultant. His pr evious
roles include head of information ser vices at
Auckland Council and CIO at W atercare.

Customer Experience (CX) Pr ofessionals
Association launches in New Z ealand. Three of the
country’s founding CX pr actitioners have formed
the local chapter: Jane Treadwell-Hoye, founder of
epifani; Sue Atkins, founder of Connections; and
Tony Hillson, founder of Ser vice Design NZ.
Co-founded in 2011, b y CX thought-le ader and long-
time researcher Bruce Temkin and 25 year CX
veteran, Jeanne Bliss, the CXPA is a global non-
proﬁt organisation, with over 4,000 members .
”Internationally, the ﬁeld of Cust omer Experience
has matured,” says Treadwell-Hoye. More
companies are committing t o being customer-
centred to drive loyalty and positiv ely impact the
bottom line. They recognise the capa bilities
required to embed CX as a key ingredient in
strategy, to engage people and t o design customer-
centric experiences.
Julia Raue is now an independent dir ector at The
Warehouse Group. Raue became a p rofessional
director in 2014, and has held techno logy focused
executive roles for some of New Z ealand’s leading
businesses, most r ecently with Air N ew Zealand
where she was CIO for eight y ears. She is on the
board of Jade Softwar e and is also an independent
director of Z Energy, Southern Cross Health Society ,
and Television New Zealand.

Jonty Kelt joins the advisor y board of Valocity, New
Zealand’s ﬁrst digital pr operty valuation platform,.
Originally from Hawkes Bay, Jonty now liv es in New
York with his wif e and two childr en. Over the past
two decades, he has cultiv ated an impressive
international car eer which has seen h im co-found a
number of technology businesses in the UK and
USA. He also work ed for Google after its acquisition
of DoubleClick, co-founded a media business in
China, and helped establish Macquarie Bank in New
Zealand. He currently works as an ex ecutive at
Palantir Technologies, a big data analytics
company, and is also an inv estor in early stage
technology companies out of his fund, F antail
Ventures.

Valocity CEO Carmen Vicelich says the company is
delighted to have someone of K elt’s calibre and
experience join its boar d. Kelt joins independent
director, mentor and adviser, Debra Hall and Andrew
Harris, a partner at Grant Thornton, on the Valocity
advisory board.
Helen Robinson is the Supreme Award Winner in
the 2016 Westpac Women of Inﬂuence A wards.
The judges cited Robinson ’s executive and
governance career. The former chief executive of
Microsoft New Zealand, currently chairs Valens
Group, Cloud M, Mondial T echnologies Lt and N4L -
which is helping schools become modern learning
environments. She is also on the boar d for
Auckland Tourism Events and Economic
Development and par t of the strategic committee
for New Zealand Rugby. Last year she launched
Organic Initiative (Oi) and it is now on e of New
Zealand’s fastest-growing companie s, with 2 per
cent market share.
In its third year, the Women of Inﬂuence Pr ogramme
is designed to identify, recognise and celebrate the

100 most influential women shaping New Z ealand
across 10 categories.
Robinson won for the boar d and management
category. The other winners ar e Gaylene Preston
for arts and culture; Lisa King of Eat My Lunch for
business enterprise, Catriona Williams of Catwalk
Trust for community and not-for-pr ofit, Sue Kedgley
of Auckland University Women’s Liberation Group
for diversity; NZ Auditor General Lyn Provost for the
global categor y, Dr Michelle Dickinson (Nano Girl)
for science and inno vation; Naomi Ferguson, Chief
Executive of Inland Revenue, for public policy;
Mavis Mullins, chair of Aohanga Corporation for
rural category; and Alexia Hilber tidou of Girl
BossNZ for the y oung leader categor y.
Dr Michelle Dickinson, senior lecturer at the University of
Auckland
Martin Mackay is now the president and gener al
manager of its Asia P acific and Japa n (APJ) region
for CA Technologies. K enneth Arredondo, who has
held this role since 2014, will be working with
Mackay until the end of Mar ch 2017 to ensure a
smooth transition for cust omers, partners and
employees. Arredondo will be taking on a new role
within CA Technologies in April 2017 . Mackay will
be based in Singapor e and report directly to Adam
Elster, president of CA’s global field o perations.
Auckland based cloud ser vices provider MHA Cloud

Computing, a Micr osoft Gold Hosting P artner, has
unveiled a new company name as par t of a
rebranding initiativ e to position the c ompany for
strong future growth. “The new name is L ucidity,
which means ’fr ee from obscurity an d easy to
understand’”, explains Colin Williams , general
manager of Lucidity. “This is precisely what we
strive for through the deliv ery of our IT services.”
A collaboration of GO Rentals, Ministr y of Transport,
New Zealand Transport Authority, HMI
Technologies and Resolv e has taken out the
Charted Institute of T ransport and Logistics’ Saf ety,
Security & Envir onmental Inno vation 2016 Award.
GO Rentals gener al manager James Dalglish says
he was thrilled and honour ed to be part of a wide
team that received the national awar d for the road
safety trial which has shown how int elligent
technology has impr oved the safety on a busy Kiwi
tourist route.
The trial star ted earlier this y ear for GO Rental
customers on the r oute between Christchur ch
Queenstown. The trial sent saf ety messages fr om
roadside transmitters, via Bluet ooth, to devices
ﬁtted in rental vehicles. The initiativ e may continue
along the route and be implemented in other par ts
of New Zealand.
Dalglish says they have 60 devices being utilised
across the ﬂeet in the South Island for GO Rental

drivers to help keep New Zealand and tourist
motorists safe on the roads.
Sue Suckling is appointed chairperson of the boar d
at Jade Softwar e. She succeeds Ruth Richardson
who stepped down fr om the board in May of this
year after 18 years the role.
AMES IT recently hosted P oint & Click, New
Zealand’s first largest Secondar y School eSpor ts
Competition. F orty six teams with 23 0 players from
schools all over wider Auckland area battled in a
5v5 League of Legends t ournament; which has a
prize pool of $5,000 plus sponsors p rizes.
The Point & Click Final, saw A uckland Grammar
School (Freetyler1) verse Macleans College (E vy
Will Carry). The grand final for this e vent was held in
the Hexedome, NZ first pr ofessional eSports venue
in Parnell. This event was live streamed on Twitch
TV as well as LetsPla y.Live’s online platform.
Auckland Grammar School (F reetyler1) won the first
prize with $3000 cash as well as spo nsor prizes;
Evy Will Carry (Macleans College) ca me runner-up
and XD (Macleans College) wer e placed third in the
competition.
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Digital natives like Alibaba, Tencent, Amazon and
Google have attained mark et dominance thr ough
imagination, speed and cour age. Agility is in their
DNA. Their cultural provenance makes them acutely
aware that newness and pr escience is their
differentiator.
This also makes them slightly ‘ paranoid.’ They know
that they must always continue to challenge the
status quo; keep surprising their cust omers and
competitors; and ﬁercely guard their leading edge.
They must sleep with one e ye open.
Many highly successful digital businesses ar e
already asking: ‘ what’s next?’ What’s beyond
bimodal IT, cloud services and DevOps? Will agile
principles and pr actices, high per forming teams
and adaptive servant leadership sustain the
successful digital business model thr ough the next
Sleeping with one eye open: How to
future-proof IT for 2030
Many highly successful digital businesses are already
asking: ‘what’s next?’ What’s beyond bimodal IT, cloud
services and DevOps?
Jenny Beresford (CIO)
21 September, 2016 09:19 - 15
0 Comments
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decade, as we shift our collectiv e ‘strategic
planning’ horiz ons to 2030?
It’s on the minds of the hyper-speed digital star tups
snapping at their heels, pioneering public sect or
digital services and organisations th at are ‘digital
chameleons’ with the cour age, foresight and
imagination to reinvent and reorient themselv es to
compete in disrupted mark ets.
Some of these ‘A-type’ enterprises ar e now
performing at the highest aspir ations of agile
maturity, already operating beyond bimodal (two
separate, coherent modes of IT delivery – one
focused on stability and the other on agility).
To survive for more than a decade, or e ven dream
of still being in existence b y 2030, businesses need
to keep the revolution on ﬁre within. They must
continually challenge status quo t o sustain their
lead; attract and retain stellar talent; compel the
following of lo yal customers and par tners; and keep
on generating new ideas and pr oducts that surprise
their markets.
What are the implications for post-bi modal delivery,
talent, leadership and inno vation platforms? The
answer is not cer tain, but will evolve through
nurturing enterprise div ersity, humanism,
anthropology and cr eativity to complement their
mastery of science and technology . The economics
of connections augmented b y human aspiration
and imagination.
CIOs and their teams should think lik e futurists – to
look back, extrapolate economic and societal mega
trends, and creatively develop scenarios for the
future of IT in digital business.
Futurist thinking is not science ﬁction, but an
extrapolation of mo vements we see ar ound us
today. ‘The future is here, it’s just not evenly
distributed’ is a popular explanation.
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The speed at which new pr oducts, services and
enterprises can rise and ﬂourish in a connected
digital economy demonstr ates that you probably
can’t be too imaginative, nor too provocative, when
creating possible scenarios for y our business
model.
Stretch a long wa y and then work ba ckwards to the
reality of today. What are the gaps? What ar e the
social, political, natur al and economic catalysts that
would take your enterprise in one dir ection or
another? Wher e are the forks – decision points – in
the road? What might y our business model look
like?
The digital business ecosystem in the Internet of
Everything, powered by algorithms, w ill be complex
and networked. The most compelling digital
ecosystems for consumers and communities will
be simple – yet under the co vers will be very
sophisticated in understanding the minds, driv ers
and desires of its constituent users.
Look to the successful social enterprise
environments for clues. The cr eator of WeChat
says: “it takes a lot of work t o keep it simple.”
Take account of sensor-enabled people and things;
smart machines and r obotics; and pr edictive
algorithms in a world wher e regulations and
political positions will be disrupted b y new digital
business beha viours and consumer expectations.
Uber is testing legal constr aints around the world
right now. Facebook has become a dominant
medium for communications in one decade, an
archive of every nuance of daily hum an activity.
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Try out some wild or implausible scenarios.
Imagine that in the futur e there is no ‘IT’. No CIO. IT
is invisible. Everyone is their own CIO curating their
digital experience. Howe ver, imagination and design
will continue to flourish, enabling human endea vour.
Are radical (enough) options and loc ations being
considered as you explore future options? Are you
considering locations and economies that ma y
offer more opportunity to be a first mo ver or new
sources of talent and r esources? Consider some
emerging African economies such as Kenya, or
countries that ar e unstable now, but may settle
during the next decade such as Syria (post-ISIS).
Think of countries aspiring t o develop and compete
– New Guinea? Est onia? Cuba?
Are some big seemingly unsolv able problems being
considered by your IT teams? Tesla aspires to
space travel. Apple is making mo ves into transport.
You may not solve ‘world hunger,’ but the
stimulation of tr ying to tackle seemingly impossible
business challenges cr eatively may yield some
interesting and very plausible ideas, which may just
turn out to be unique and/or tr ansformative.
The business models and enterprise cultur es that
digital ‘followers’ aspir e to today, are already history
for digital leaders. T o create the future, digital
aspirants and current leaders need t o inject even
more creativity into experimenting and e volving
their infrastructure, delivery, talent, leadership and
innovation platforms.
CIOs in competitiv e enterprises cannot stand still.
As the pace of change in the global digital economy
continues to accelerate, new business ideas and
technologies need t o be tested, rejected or
transferred to production, at an e ver-faster pace.
They need to find the time and the talent t o
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continually reimagine and r eorganise IT to sustain
the ever-morphing digital course.
Sleep well, but with one e ye open.
Jenny Beresford is a research director with Gartner's
CIO Advisory team. Previously, she has served as a
CIO in global enterprises, held VP and GM r oles in
consulting and technology ﬁrms, work ed as a hands-
on enterprise agile coach, an inno vation lead and a
digital transformation dir ector. Ms Beresford will be
speaking on ‘Be yond Bimodal: Toward a Sustainable
Digital Business Model’ and other t opics at Gartner
Symposium/ITxpo 2016 on the Gold Coast, 24-27
October.
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and senior IT managers.
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Devops agility alibaba Tencent
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To unlock phones, US
prosecutors all
occupants surrender
fingerprints
CIOs discuss
whether Note7 recall
hurts Samsung’s
enterprise appeal
‘World’s first’
biometric fingerprint
scanner for
newborns
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2016: Data for public
good and achieving
the new possible
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management: A CIO
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