Get better at dealing with customers on the telephone with these business tips.

1. Business Tips
for telephone etiquette

2. Business Tip #1
Keep accurate records.
You need to know if your sales team or
customer services has already spoken to
someone about an issue. Helpdesk software
can assist with this.

3. Business Tip #2
Don't keep them waiting.
Your goal should be to try and answer a call
from a customer within three rings. They will be
impressed, rather than annoyed at waiting.

4. Business Tip #3
Avoid holding.
If you have to use an automated system, try to
give the caller the option of going directly to
speak with someone in your business.

5. Business Tip #4
Have a non-urgent option.
Allow callers with problems or enquiries that are
not urgent the option to leave their details to be
called back, rather than speaking to someone
immediately.

6. Business Tip #5
Following up later.
Don't forget to check with callers to see if their
issue was resolved satisfactorily. This is the best
way to make continuous improvements to your
service.

7. Business Tip #5
Following up later.
Don't forget to check with callers to see if their
issue was resolved satisfactorily. This is the best
way to make continuous improvements to your
service.