Czech Software Vendor DAQUAS Saves Nearly 900 Employee Hours Annually with Windows® 7 Professional - Case Study

1. Windows 7
Customer Solution Case Study
Czech Software Vendor DAQUAS Saves Nearly
900 Employee Hours Annually with Windows ®
7
Overview “I‟ve had a very good experience with Windows 7. It‟s
Country or Region: Czech Republic
Industry: Software Sales
a very fast, stable, and reliable system.”
Darina Vodrazkova, General Manager, DAQUAS
Partner Profile
This Czech-based VAR provides small
businesses with a host of Microsoft
products, including servers, Office
components, and development tools. It Serving the Czech market since 1991, DAQUAS distributes
also provides a small amount of technical
Microsoft® software and serves as a Microsoft Value Added Reseller
support.
(VAR). The company has built a solid reputation as an expert on
Business Situation Microsoft licensing.
DAQUAS needed to not only streamline its
own internal operations, but also to provide
its clients with improved, more responsive DAQUAS began receiving inquiries about ways to simplify
customer service, and a significant information search and access, streamline communications, and
reduction in downtime.
cut down end user downtime related to document loss and
Solution recovery. As Darina Vodrazkova, General Manager, DAQUAS, says,
By deploying Windows 7 Professional both “We were seeing significant productivity losses related to system
internally and to its clients, DAQUAS was
inefficiencies and user downtime. We knew we had to find a
able to overcome the roadblocks to
productivity and reduce unnecessary solution quickly.”
downtime for end users.
By deploying the Windows® 7 Professional operating system both in-
Benefits
 ~900 work hours saved yearly house and to its clients, DAQUAS was able to overcome the hurdles
 Increase in issues solved to productivity and reduce unnecessary downtime for end users.
 Drop in waiting time
“I‟ve had a very good experience with Windows 7,” says
Vodrazkova. “It‟s a very fast, stable, and reliable system.”

2. “The simple act of Situation Solution
In serving their clients, DAQUAS consultants Windows 7 Professional is a fast, stable, and
locating five or six files needed to access data and other resources secure technology, designed for ease of
related to a specific dispersed throughout the corporate network navigation and use. It helps enable end users
every day. However, they began noticing that to work faster, without having to learn a new
project could take our their ability to efficiently locate and access way of doing things.
staff several minutes the information they needed was becoming
more and more difficult as time went on. “The According to Steven Sinofsky, senior vice
per file. Multiply that by simple act of locating five or six files related president of the Windows Live Engineering
five or ten projects per to a specific project could take our staff Group at Microsoft, partner organizations like
several minutes per file,” says Vodrazkova. DAQUAS are poised to make the most of this
day, and the amount of “Multiply that by five or ten projects per day, new technology. “With our new approach to
time going to waste is and the amount of time going to waste is planning and development, we now have a
obvious.” great foundation for our partners to start
obvious.” learning and innovating on this exciting new
Darina Vodrazkova, General Manager, Although DAQUAS provides a small amount of version of Windows,” he says.
DAQUAS technical support to its in-house end users,
the company typically acts as an intermediary Benefits
between its clients and third-party help desk
personnel. DAQUAS found that it was difficult Improving Data Search and Access
to communicate the details of its clients‟ With the Windows 7 offline folders and
computer issues. Also, it was taking a great Libraries, organizing data storage has
deal of time for the help desk staff to resolve become much easier, providing DAQUAS with
problems. This kept users waiting – and a noteworthy feature to demonstrate to
unable to work – while the problem was customers. “For years, we were trying
being researched and a solution found. unsuccessfully to teach our internal users,
and recommend that our customers use
Another concern for DAQUAS was in the specific file structures to better organize their
volume of help desk inquiries related to lost data,” Vodrazkova notes. “With Windows 7
data or documents. Every time a user Libraries, this issue is solved in a much more
inadvertently deleted an important file, a „ergonomic‟ way. Our customers love it.”
desk-side technician visit became necessary,
and users would again have to wait for Windows Federated Search has also proven
“With our new approach resolution. According to Vodrazkova, “A to be a real time-saver. This feature helps
simple slip of a finger could mean a lost users to readily access the information they
to planning and document, and a lost afternoon waiting for need by searching not only their PC, but also
development, we now help.” a wide array of remote repositories.
have a great foundation A Microsoft Gold Certified Partner for more Simplifying Problem Resolution
for our partners to start than nine years, DAQUAS looked to Windows Although the company‟s focus lies primarily in
7 as an opportunity to not only streamline its software sales, DAQUAS does provide a small
learning and innovating own internal operations, but also to provide amount of technical assistance, necessitating
on this exciting new its clients with improved, more responsive a clear and effective means of conveying
customer service, and a significant reduction issues. The Problem Steps Recorder function
version of Windows.” in downtime. in Windows 7 has saved DAQUAS extensive
Steven Sinofsky, Senior Vice President, amount of time in this area.
Windows Live Engineering Group

3. “For years, we were Before Windows 7, the company‟s In addition to internal efficiency, DAQUAS has
consultants were spending hours trying to reported much higher levels of customer
trying unsuccessfully to establish the cause of any technical issues satisfaction after implementing and selling
teach our internal users, that users were experiencing. Often, this Windows 7, realizing the following key
process would take hours – or even days – to benefits:
and recommend that accomplish. With the Windows 7 Problem
our customers use Steps Recorder, the process of replicating  Easier data retrieval and organization: Data
and diagnosing issues was significantly organization and retrieval has become
specific file structures to expedited. This tool captures all of a user‟s much easier, saving valuable time and
better organize their keystrokes and actions and delivers them, increasing customer satisfaction
along with associated screenshots, to the  Faster problem resolution: By solving
data. With Windows 7 support technician in a clear, easy-to-read issues remotely instead of at the client‟s
libraries, this issue is report. This helps the IT support staff to easily location, DAQUAS is able to resolve up to
identify the cause of the problem, and take 10 times more help desk tickets than
solved in a much more proper steps to remedy the situation. before implementing Windows 7
„ergonomic‟ way. Our  Easy file restoration: Easy user-driven
Enabling Easy File Recovery retrieval of deleted documents has
customers love it” DAQUAS has also benefited from the new eliminated the need for desk-side support
Darina Vodrazkova, General Manager, Windows 7 Restore Previous Versions calls
DAQUAS feature, which enables fast recovery of a
document after it has been inadvertently
deleted by a user. With this feature, users
themselves can easily restore a lost
document, eliminating the need for a help
desk ticket.

4. For More Information Windows 7
For more information about Microsoft Faster and more reliable: Windows 7 will help
products and services, call the Microsoft your organization use information technology
Sales Information Center at (800) 426- to gain a competitive advantage in today‟s
9400. In Canada, call the Microsoft new world of work. Your people will be able to
Canada Information Centre at (877) 568- be more productive anyway. You will be able
2495. Customers who are deaf or hard-of- to support your mobile work force with better
hearing can reach Microsoft text telephone access to shared data and collaboration
(TTY/TDD) services at (800) 892-5234 in tools. And your IT staff will have better tools
the United States or (905) 568-9641 in and technologies to enhance corporate IT
Canada. Outside the 50 United States and security, data protection, and more efficient
Canada, please contact your local deployment and management.
Microsoft subsidiary. To access information
using the World Wide Web, go to: For more information about Windows 7, go to:
www.microsoft.com www.microsoft.com/windows/business
For more information about DAQUAS
products and services, call +42 (022) 251-
22-01 or visit the Web site at:
www.daquas.cz
Software and Services
 Products
− Windows 7 Professional
© 2009 Microsoft Corporation. All rights reserved. This case
study is for informational purposes only. MICROSOFT MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Microsoft® and Windows® are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or
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respective owners.
Document published June 2009