Learn with IDC and Workday, and review recent research in digital business models, adaptable architecture, and business processes of the future.

1. Adaptable Architecture
The Backbone of Digital Business Models
A Workday / IDC Webinar

2. This presentation may contain forward-looking statements for which there are risks, uncertainties, and
assumptions. If the risks materialize or assumptions prove incorrect, Workday’s business results and directions
could differ materially from results implied by the forward-looking statements. Forward-looking statements
include any statements regarding strategies or plans for future operations; any statements concerning new
features, enhancements or upgrades to our existing applications or plans for future applications; and any
statements of belief. Further information on risks that could affect Workday’s results is included in our filings with
the Securities and Exchange Commission which are available on the Workday investor relations
webpage: www.workday.com/company/investor_relations.php
Workday assumes no obligation for and does not intend to update any forward-looking statements. Any
unreleased services, features, functionality or enhancements referenced in any Workday document, roadmap,
blog, our website, press release or public statement that are not currently available are subject to change at
Workday’s discretion and may not be delivered as planned or at all.
Customers who purchase Workday, Inc. services should make their purchase decisions upon services, features,
and functions that are currently available.
Safe Harbor Statement

3. Workday Confidential
Philip Carter
Chief Analyst, Europe
IDC
Danielle Hernandez
Research Analyst, European
Digital Transformation Practice
IDC
Kelly Emo
Senior Director, Product
Marketing
Workday

4. Revenue Growth8X
Profit Growth2X
IDC Global Performance Index 2019
Digital First
Organizations
Deliver:

5. Suppliers New Customers
Co-creators Product & Services
CustomersProsumers
Real-Time Economy
Retail
Personalization
Energy
Prosumer
Open
Banking
Manufacturing
As-a-Service
Digital Business Models

6. The Role of The
CIO in the
Digital Economy

7. CIO Operational Strategic
New Product/Service Enablement
Cost Reduction
Risk Management
Business Process Optimization
Leading Digital
Business Agility and Insight
CIO DisruptiveCIO
Orchestrating Digital
Business Model Transformation
Delivering New Revenue Streams
Cloud-Averse Opening up to Cloud Quickly Cloud-Only/Cloud-First

8. 73%
Of CIOs want to become
the orchestrator of
budgets, stakeholders and
technologies that underpin
the digital strategy in their
organization.
Source: IDC FutureScape poll, 2019. N=40

9. Operations
Leaders
COO, Head of Supply Chain
Technology Leaders
CIO, CDO , CTO, Head of Innovation
Finance Leaders
CFO, Finance Director
Security Leaders
CISO, CRO, DPO
Front Office Leaders
CMO, Head of CX, Head of Digital
Experience
People Leaders
CHRO,
Head of Talent , People & Culture
The Digital Dream Team

10. Crisis Response on a Global Level
A Remote Workforce
New Cybersecurity Threats
Dynamic Resources
Changing Supply Chains
In a Time of Global Change

11. CIO’s Today
Are Balancing
Innovation and
Business
Continuity

12. Adaptable
Architecture:
The Backbone of
Digital Business
Models

13. The Technology Foundation of the
Business Models of the Future

14. OPEN
EXTENSIBLE
Allowing the seamless flow of data across the
value chain to enable real-time interaction
across the ecosystem
Providing the capabilities to build unique use
cases that provide a competitive advantage in
industries were all organizations have best of
breed technology
INTELLIGENT
Transforming structured and unstructured
data coming from internal and external
pipelines into actionable insights
Adaptable Architecture
Three Core Attributes

15. Trade-offs
in the Journey
towards an
Adaptable
Architecture

16. Homogeneous Heterogeneous
Architectural Models
The Two Extremes: Homogeneity vs. Heterogeneity

17. The Trade-Off
The Ultimate Balancing Act: Homogeneity vs. Heterogeneity

18. The Sweet Spot In the Intelligent Core
SHARED INFRASTRUCTURE (DATA & SECURITY)
Internally Facing Applications
FEDERATED SaaS
The
Intelligent
Core

19. The Different Sweet Spots
Internally vs. Externally Facing Apps
Externally Facing Applications
MICRO-SERVICES
Internally Facing Applications
FEDERATED SaaS

20. Architecture Matters
Cloud - frees IT
resources to innovate
Adapts for innovation
Responsive to process
change
Architected
for Agility
Leverages internal and
external data
From data to actionable
insights
Machine Learning in core
Architected for
Intelligence
Protects investment in
existing IT footprint
Drives data insights
Extends to unique
business needs
Open &
Integrated

21. Our POV: Start with Finance and HCM at Core
CRM
Industry
Productivity
Proprietary
Systems
Commerce
HCM and
Finance

22. Architecture for Agility
One source for data,
extensible, durable, secure,
always available

23. Architected to be Open and Integrated
Proprietary
Systems
Commerce
Financial
Management
Human Capital
Management
Analytics &
Benchmarking
Planning
Spend
Management
Supply Chain
Industry
CRM
API
API
API
API
API
API

24. Business
Value
of the Adaptable
Architecture

25. INTELLIGENT
CORE
Intelligent
Transforming data into insight and
action
Integrated
Enabling collaboration internally
and externally
Automated
Accelerating time to value through
automation of repetitive tasks
Business Processes Of the Future

26. Digital Roadmaps
Delivering a Successful Digital Transformation
© IDC
HORIZON 1
HORIZON 2
HORIZON 3
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Incremental Innovation
Disruptive Innovation
New Business
Models

27. Digital Roadmaps
Insurance Example
HORIZON 1
HORIZON 2
HORIZON 3
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Use
Case
Mastering CX
Agile Insurance
Ecosystem Enabled
Insurance
No Gap
InsuranceIntelligent
Regulatory
Reporting
Usage
Based
Insurance
Customer
Journey
Mapping
Smart
Claims
Intelligent
Channel
Automation

28. Insurance Example: Supporting Function Transformation
Improving EX to Master CX
Transparency though
Consolidated Reporting
Digital CX Capabilities
Enterprise Skills Platform
Agile Reporting & Planning
Hybrid-Multi-Cloud
Orchestration for Agility
HR
Finance
IT
Cross-organizational Skills
Platform
Ecosystem driven finance
Secure Data Sharing Strategy
Primary
Function
Supporting
Functions

29. The Role of the Supporting FunctionsPrimary Functions Use Cases
Deep Dive: Horizon 2 Agile Insurance
HR PROCESS
FINANCE PROCESS
The role of
IT

30. Operations
Leaders
Deliver Continuous
Optimization based on
real-time visibility
Technology Leaders
Digital Initiative Orchestration
for Scale
Finance Leaders
Capture Emerging
Opportunities through Insight
Security Leaders
Enablement of Digital Trust
across the Ecosystem
Front Office Leaders
Master Omni-Experience
Excellence
People Leaders
Cultural Transformation to
drive Organizational Agility
The Digital Dream Team
Key Priorities Enabled by and Adaptable Technology
Architecture

31. Workday Works for the Digital Dream Team
Plan, execute, analyze
with agile processes and
better decisions
Transform with a secure
foundation for continuously-
delivered innovation
Gain a single source of
truth for workforce and
financial data

32. A System for Action
• Surfaces insights crossing
people, finance, operations
• Dynamically pivot from plan to
action to analysis
• Agile, automated business
processes
• Always maintains security
Workday
Data-as-a-Service
Workday Prism
Operational Data
Workday Core
Transactional Data
Adaptive Insights
Planning Data
Plan to Action Act on those
decisions
Make better
decisions
Act and Analyze

33. Built for change:
• One source for data
• One security model
• One seamless user experience
• One community, all customers
on same version of applications
• Open and extensible
Workday -
Architected for today
and the future

34. Workday Confidential
Philip Carter
Chief Analyst, Europe
IDC
Danielle Hernandez
Research Analyst, European
Digital Transformation Practice
IDC
Kelly Emo
Senior Director, Product
Marketing
Workday
THANK YOU

35. workday.com/uk/adaptable-architecture

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