Draeger Medical's Professional Services team has increased their on-time delivery rating by 125% using AtTask. Find out how.

1. DRIVING IMPROVEMENT
How Draeger Medical Increased Their On-Time Ratings by 125%

2. Draeger Medical Inc.
• Industry: Medical Device
• Department: Professional Services
• Employees: 5,700
• Location: Telford, PA
CUSTOMER BACKGROUND

3. In 2008, Director Claudia Brozda had been charged
with building a professional services organization to
install and configure their products for customers, but
she was facing significant hurdles.
NEEDING A BETTER SOLUTION

4. Claudia’s five project managers were distributed
throughout the U.S. and had not received actual
project management training. The team was using
notepads and MS Project, with only five to ten lines
per project to follow milestones.
NEEDING A BETTER SOLUTION

5. Unable to see how all of their projects lined up, the
project managers usually found themselves taking on
too many projects at once and missing their
deadlines. They would often update their projects
after the fact with inaccurate, incomplete data.
NEEDING A BETTER SOLUTION

6. This made it virtually impossible to see what was
holding projects back or how late they were, to track
on-time metrics, or to report progress to
management.
NEEDING A BETTER SOLUTION

7. “Our on-time metrics made it difficult for us to
understand why projects weren’t on time. Some were
off by months rather than a week or a couple of days.”
–Ed Budda, Senior Manager, Implementation Services
NEEDING A BETTER SOLUTION

8. SHOPPING FOR VISIBILITY
Claudia knew her team needed a work management
tool, but her experience told her that Primavera and
Microsoft Project were too unwieldy for her team to
adopt.

9. SHOPPING FOR VISIBILITY
She needed a user-friendly solution that would
promote standardization and visibility across her
young team.

10. SHOPPING FOR VISIBILITY
After three months of searching, Claudia found
AtTask Enterprise Work Cloud. The intuitive interface,
cloud-based functionality, templates, and relational
database were exactly what her team needed.

11. “I was totally delighted when I took a look at the
AtTask demo. It made sense. It was logical to follow.
It was easy to use, easy to view. Reporting was
whatever you needed it to be.”
–Claudia Brozda, Director, Professional Services
SHOPPING FOR VISIBILITY

12. Over the next three years, AtTask exceeded
Claudia’s original expectations. Its reporting functions
increased her own visibility into her team’s projects
and their business drivers.
DRIVING IMPROVEMENT

13. AtTask dashboards gave management portfolio-level
overviews of their work. The solution also allowed
Claudia to harness project data to model the
business and operational impacts of new business
developments.
DRIVING IMPROVEMENT

14. Armed with this enhanced visibility, Claudia drove the
growth of her team’s performance. She could
balance resource workloads and target project goals.
She could capture order and financial management
processes to improve communication with their
financial division.
DRIVING IMPROVEMENT

15. Today, Claudia’s professional services team, which
has increased their AtTask license count sevenfold,
have improved their on-time targets by 125 percent.
DRIVING IMPROVEMENT

16. “I love it when my colleagues look at our group and
say, ‘You do what? How do you do that?’ And I say, ‘I
have AtTask.’”
–Claudia Brozda, Director, Professional Services
DRIVING IMPROVEMENT

17. Summary
DRIVING IMPROVEMENT
AtTask reports
and dashboards
provide visibility
to team and
management.
The professional
services team
improved their
on-time targets
by 125 percent.
They increased
their license
count sevenfold.