The XMPro iBOS Intelligent Business Operations Maturity Model or Ascendancy Model is a 2 page A3 model that smart CIOs can use to show business how investment in process, analytics, integration and content can have dramatic impact on business operations. It is a maturity model that describes current operational status and performance and show how 2-3 key business opportunities can be supported through IT investment to support Intelligent Business Operations. It provides a rating scale for process (from simple workflow to complex case management), analytics (dashboards to predictive and prescription analytics), integration (simple on premise to sophisticated Industrial Internet, SCADA etc.) and content (basic file repositories to transformative unstructured content). The combined effect is demonstrated on a simple maturity model that is easily demonstrated and explained to business and presents how IT investment will impact key business performance metrics. Download a copy here http://xmpro.com/info/ibosmodel/

1. Copyright © 2013, XMPro Inc. www.xmpro.com
XMPro Intelligent Business Operations Ascendancy Model
Operational Intelligence Aware Controlled Adaptive Predictive Intelligent
What happened? What is happening? What should happen? What will happen?
How can we make it
happen?
No formal operations
management processes
are in place. People
make decisions based
on information in
spreadsheets, reports
and basic accounting
applications.
Some operational
processes are mapped
and managed as
structured workflow.
Some workflow in ERP
& CRM. Dashboards
provide improved data
visualization.
Unstructured processes
that cannot be mapped
in flows are managed
as adaptive events. BI
analytics provide insight
into performance and
actions are suggested
to achieve KPIs.
Process mining predicts
process outcomes
based on historical
pattern analysis. Real
time and predictive
analytics provide Best
Next Action suggestions
for goal driven KPIs.
Connected processes with
real time big data use
prescription analytics and
models to optimize for
conflicting goals.
Processes “learn” from
previous successes &
failures.
Intelligent Business Operations Dimensions - Scoring Table
1 2 3 4 5
Process Modeled Structured Responsive Supportive Adaptive
Basic process models
in documents, Visio etc.
Process automation in
workflow for control.
Case-style unstructured
processes with options.
Dynamic, event-based
hybrid processes.
Process options adapt to
optimize goals.
Analytics Entity Descriptive Diagnostic Predictive Prescription
Spreadsheet analytics
of LOB application data.
Simple dashboards
present lag indicators.
BI analyzes data at rest.
Some Lead indicators.
Predictive models on
trusted data.
Prescription analytics
manage conflict goals.
Integration Limited Internal External Extended Smart
Simple database
access integration.
SOA framework extends
internal data integration.
External APIs, web
services and databases.
Mobile capture, B2B &
A2A, SCADA, devices.
NFC and dynamic
federation on context.
Content Ad hoc Structured Contextualized Distributed Transformative
File uploads to file-
based repository.
ECM platform integrated
with search, case view.
Taxonomy defined with
automated tagging.
Unstructured content on
ECM platform.
Content dynamically
aggregated for goals.
XMPro iBOS Platform Features (Each phase includes features from previous phases)
Process N/A
Structured workflow
processes designed
without coding.
Event-based, emergent,
unstructured case style
process work. Hybrids.
Process options adjust
dynamically to context,
data and business rules.
Adaptive processes
suggest actions to
optimize outcomes.
Analytics N/A
Dashboards embedded
in processes for
decision support.
Process Goals and BI
analytics for diagnostic
decision support.
Process mining pattern
discovery and Best Next
Action analytics.
Embedded predictive/
prescription analytics for
AI-like decision support.
Integration N/A
Internal application
integration such as ERP
and CRM.
Real time integration to
external data sources
and web services, IOT.
Smart integration - plant
equipment (SCADA)
and federated data.
Hadoop-style integration
framework to “look” for
relevant data sources.
Content N/A
Process related content
uploaded and stored
with process.
Case files integrated
with ECM solutions like
SharePoint etc.
Unified Communications
content with entity views
of auto tagged content.
Social with sentiment and
analytical content for
adaptive processes.
XMPro iBOS
IT Technology Forces
Mobile
The IBO mobility platform supports processes at all levels on all mobile devices based on a single model view. Dynamically updates
processes on devices as continuous process improvement changes are made to the Intelligent Business Operations Platform.
Cloud
Intelligent Business Operations is global, 24/7, available to “Always-On” employees, customers and suppliers. Platform as a service
(bpmPaas) provides a low cost but secure, operational platform in the public, private and hybrid cloud deployments.
Big Data
Integrate data from multiple streams to create new information for decision support, competitive advantage and dynamically optimize
processes for better performance. Manage volume, variety and velocity based on requirements and maturity of business process.
Social
Social for Intelligent Business Operations clearly distinguishes between social networking and social collaboration. Collaboration is
supported at the transactional level, providing context and unstructured information in a visible audit trail. Avoid breakout to email.

2. Copyright © 2013, XMPro Inc. www.xmpro.com
Which 3 business improvement opportunities would benefit Most from anintelligentBusiness operations Platform to dramatically impact business performance?
Business Opportunity
Project/Opportunity name
___________________________________________
Describe what an ideal solution would look like
___________________________________________
___________________________________________
What will the ROI be?
___________________________________________
Key KPIs? (eg. compliance/safety/revenue/users)
___________________________________________
Business Opportunity
Project/Opportunity name
___________________________________________
Describe what an ideal solution would look like
___________________________________________
___________________________________________
What will the ROI be?
___________________________________________
Key KPIs? (eg. compliance/safety/revenue/users)
___________________________________________
Business Opportunity
Project/Opportunity name
___________________________________________
Describe what an ideal solution would look like
___________________________________________
___________________________________________
What will the ROI be?
___________________________________________
Key KPIs? (eg. compliance/safety/revenue/users)
___________________________________________
Score 3 Current Business Opportunities “As-Is” and “Envisioned” and plot in different colors on the spider diagrams above.
Score 1 2 3 4 5
Process Modeled Structured Responsive Supportive Adaptive
Basic process models in
documents, Visio etc.
Process automation in workflow for
control.
Case-style process automation with
options.
Dynamic, event-based hybrid
processes.
Process options adapt to optimize
goals.
Analytics Entity Descriptive Diagnostic Predictive Prescription
Spreadsheet analytics of LOB
application data.
Simple dashboards present lag
indicators.
BI analyzes data at rest. Some Lead
indicators.
Predictive models on trusted data.
Prescription analytics manage
conflict goals.
Integration Limited Internal External Extended Smart
Simple database access
integration.
SOA framework extends internal
data integration.
External APIs, web services and
databases.
Mobile capture, B2B & A2A,
SCADA, devices.
NFC and dynamic federation on
context.
Content Ad hoc Structured Contextualized Distributed Transformative
File uploads to file-based
repository.
ECM platform integrated with
search, case view.
Taxonomy defined with automated
tagging.
Unstructured content on ECM
platform.
Content dynamically aggregated
for goals.
XMPro iBOS Priority Assessment
Plot your 3 business opportunities on the priority map above as a bubble chart. The size of the bubble
should depict the ROI value to organization.
North America
10000 North Central Expressway,
Suite 400, Dallas, TX 75231
P (+1) 214 890 4093
Asia Pacific
16/124 Walker Street
North Sydney, 2060
P +61 (0) 2 8412 1000
UK & Europe
5/201 Great Portland St
London, W1W5AB
P +44 (0) 207 268 9810
South Africa
A/17 Muswell Rd South
Bryanston, Johannesburg
P +27 (0) 11 540 0250