Richard Clark, Head of Business Development and Commercial at Xuber, Xchanging's insurance software business, delivered one of the keynote speeches at this mornings 4th Annual Strategic Claims Conference*, held at Dexter House, London. In this he outlined the importance of investing in claims people, process and technology to meet future customer service and business demands. Please see below for key highlights from Richard’s speech: 'The insurance industry is changing at a rapid pace as disruptive forces come into play; organisations must adapt and move quickly to keep up' 'Investment in people, processes and technology are integral to a successful claims strategy' 'Organisations must invest for the long-term to ensure their business is future-proofed in an ever-changing environment' See more at: http://www.xuber.com/whats-next-in-claims-transformation#sthash.jUpcUTQ3.dpuf

1. What’s Next in Claims Transformation?
Richard Clark
Business Development Director - Xuber
@RC_Xuber

2. What’s next?

3. Title?

4. Why do we invest in claims

5. Are these in harmony or do they
pull in different directions?

6. Let’s take stock…how have we
been doing?

7. We’re doing well, but there’ve been
some false starts…

8. The squeeze…

9. Walk not following talk….

10. The power of integration…

11. Are we using analytics to its full potential?

12. What’s next?

13. Non traditional players entering
your market…

14. Implications of the self-driving car…

15. The consumers have found their voice
The consumer found its voice…

16. Stay agile…

18. xubersocial
xuber.com