1. Mobile Performance Support

2. End 2011
World Population: 7 billion
5.9 billion* mobile subscriptions
Global penetration: 87%
Developing World: 79%
Photograph: © Charles Jennings
* Data from International Telecommunications Union (ITU) 2012 2
2

3. Children in the US are more likely to
own a mobile phone than a book
(85% of children own a phone
while only 73% own books at
home*)
3
* Data: Sybase, September 2010

4. Performance Support

5. Learning at the moment of need
Performance Support
Access to knowledge at the point of need provides the
real competitive advantage
Memorization Familiarization On-Demand
Concept Context Task
Purely conceptual What is the process? How do I do this?
Training
Performance Support
WORKPLACE LEARNING

6. „Pull‟ Learning

7. from PUSH to PULL

8. from STOCKS to FLOWS
“We are moving from STOCKS of Knowledge to
FLOWS of knowledge”
John Seely Brown
(former Chief Scientist, Xerox PARC)

9. Rethinking Learning

10. Most Learning Happens beneath the waterline
10% formal courses Process
above waterline Management
informal
observation
projects
90% Support
below waterline Guidance
mistakes
rich conversations
successes & informal
failures coaching

11. The 70:20:10 framework

12. The 70:20:10 framework
70% 20% 10%
LEARN & DEVELOP
LEARN & DEVELOP LEARN & DEVELOP
THROUGH
THROUGH THROUGH
STRUCTURED
EXPERIENCE OTHERS
COURSES & PROGRAMS
90% = EXPERIENTIAL & SOCIAL
LEARNING & DEVELOPMENT

13. Learning at
the Speed of Business

14. Learning at the SPEED of Business
“there is an inherent inertia in traditional learning approaches”

15. Charles Jennings
Duntroon Associates
email: charles@duntroon.com
Web: www.duntroon.com
Twitter: @charlesjennings
Blog: charles-jennings.blogspot.com
(or from www.duntroon.com)
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