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A Playbook for Corporate Innovation - Explorium HK

Are you an innovator about to start a new innovation hub or join one? 
We were in the same shoes not too long ago. We started Explorium in Hong Kong in 2018 and over the past two years we've tried, failed, hit brick walls, and succeed (on occasion) in helping the businesses of the Fung Group innovate following an ecosystem approach. 
We learned a lot along the way and now are sharing back our reflections and suggestions in a Playbook for Ecosystem Innovation - this is the guide we wish we had at the beginning of our journey. Read it, and maybe you can avoid some of our mistakes.​

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A Playbook for Corporate Innovation - Explorium HK

  1. 1. © EXPLORIUM HONG KONG 2020 A Playbook for ecosystem innovation For more about this playbook and how to get involved in evolving it, contact: hello@explorium.hk @exploriumHK (insta + fb) www.explorium.hk Version 1.01 – Updated August 6th 2020
  2. 2. 01 02 03 04 05 06 07 Foreword LANDSCAPE First steps Toolkit LAY OUT THE Blueprint Case study: Explorium Conclusion Index
  3. 3. We believe in GROWTH THROUGH COLLABORATION.
  4. 4. Playbook for ecosystem innovation Two years ago we set out on a journey to build an enterprise innovation and collaboration hub. This is the guide we wish we had then. Built by innovators, for innovators.
  5. 5. In April 2018, the team got together in Shanghai to work on a new project for the Fung Group — update the Explorium innovation hub proposition for the Group's Hong Kong HQ. This is a collection of methods and tools we wish we had then. And a blueprint for how we would build another Explorium today. Our assumption, if you're reading this, is that you're either very interested in innovation methodologies or about to embark on a project or journey that involves setting up an innovation team at your company. FOREWORD 1. An overview of teams we have been inspired by and a view on the directions they have chosen. There are so many ways of positioning the effort. We mainly look at four 'directions': insight and thought leadership; research and development; process and capability building; and new partners. This, in many ways, is the strategic mix you have available when considering a new innovation effort. 2. The 'first steps' section can further help you localise your effort to your company, location, stakeholders and ecosystem. These are five simple steps to getting started: 1) mapping key stakeholders; 2) getting to know the stakeholders; 3) finding a starting point; 4) launching the first experiments; 5) creating a feedback loop; and 6) defining your themes. We also share useful links to learning more. 3. In Toolkit, we get into more detail about 'how' to do the work. We cover 12 tools that have been useful to us — some borrowed, some built by the team, covering areas like the 'Pilot2Scale' POC process and rapid prototyping. There are again links to more in depth articles we've written on this in our Explorium Intersections Medium page. 4. Of course, we look at our own history, too. Mostly being descriptive about our activities and frameworks — more so than being reflective. 5. Finally, we get to the core with a blueprint for future efforts. This section contains learnings for our next innovation initiative and further growth of Explorium. It's been a great exercise putting this together and reflecting on our successes and failures. No doubt the latter outnumber the former many times over. Read this, and maybe you can avoid some of our mistakes. In the guide, you'll find:
  6. 6. Who’s Role is it to Innovate? All businesses innovate – coming up with new value propositions that their customers are willing to pay for — so why have dedicated corporate innovation teams? One explanation is that in the current business context, creating new sources of value has become relatively more important than it was in the past to ensure the long-term business sustainability of organizations. One strategy to do so, is to invest in a team that can deliver insight, process and capability around innovation – i.e. “corporate innovators.” Why Now? Currently, several threats and opportunities lie ahead for our organizations: • Climate change is a truly global challenge that requires an unpresented level of coordination the collaboration between countries, communities and sectors. • A changing world order is creating new markets and rearranging supply chains. • A generational transition is seeing new decisions-makers in organizations bringing in a different set of values and behaviors that co-exists with incumbent mindsets and processes. • An accelerating adoption of technology is making us rethink our assumptions about productivity and consumption and is opening the door to more competition from adjacent industries and new market entrants with deep VC funded budgets. The confluences of the above and many others mandate organizations to proactively reconfigure their values, business models and strategies — and to innovate to adapt to the changing landscape. Or, as the clichee goes, "innovate or die". BEFORE WE BEGINA few thoughts on the foundational thinking, methodologies and tools in this playbook and their context and relevance today. What is Ecosystem Innovation? As a term “business ecosystems” was adopted in the early 90s, pioneered by James Moore, who suggested that “in a business ecosystem, companies co-evolve capabilities around a new innovation: They work cooperatively and competitively to support new products, satisfy customer needs, and eventually incorporate the next round of innovations.” The ecosystem metaphor manifests itself most visibly in the models of the more successful companies over the past 20 years – technology businesses such as Apple, Amazon, Google, Alibaba, Tencent that have built platforms where developers, partners and users create and exchange value. Ecosystem Innovation, as we understand it, adapts this thinking to any business context and over-indexes on the importance for organizations to build mechanisms that enable seamless collaboration and co-creation with a traditionally “external” set of partners and vendors.
  7. 7. COMMUNITY POVS It always starts with the community, so we let the community speak first. The emergence of the corporate innovator and the communities emerging around this. “Innovation is not about big budgets, it's about rethinking.” Gaëlle “A new generation of critical thinkers emerging, companies need to find out how to enable them.” Sunhera “During the crisis people have become more conscious about their consumption, more aware of digital tools, and bond more with their families.” Laura “The role of the innovator hasn't fundamentally changed, it's still about being able to see patterns and connecting things for other people.” Richard
  8. 8. landscape So many teams to learn from. A selection of them here. 2.
  9. 9. - Insights and Thought Leadership: What does the future look like? | Research Publications and Content - Process and Capability Building: How do you innovate? | Training, Couching, Process Development - Research and Development: How do you engineer the future? | Prototyping, Developing and Building - New Partners: Who do you collaborate with? | Business and Corporate Development, Scouting, Investing Our innovation compass Methodology Definitions A map is always helpful when starting a new journey; so we ventured to look at a select group of pioneers in innovation, and especially corporate innovation, to create a compass which can guide the way. Why? Understanding how other innovation teams position themselves within the context of their internal or external clients is helpful when road- mapping your own innovation strategy and right-fitting your innovation capabilities to your clients’ needs. The Insight It’s key to assess the capabilities of your client and resource your innovation effort according to your choice of approach. The Choice Our Innovation Compass tells us of three main approaches that innovation teams take relative to the clients (internal or external) along the lines of four innovation dimensions (listed to the right): i) complement existing capabilities ii) amplify existing capabilities iii) a hybrid of both. Choose wisely depending on the availability of internal resources, level of executive buy-in, and strength of your network within the organization. To create the Innovation Compass, we reached out to the selected group of teams with a survey asking them to rank their positioning along the four innovation dimensions. When input was not available, we looked at publicly available information to infer their positioning. Insights and Thought Leadership New Partners Process and Capability Building Research and Development Amazon 126 New York Times R&D Shiseido Global Innovation Centre P&G Ventures Impossible Nesta Capgem AIX Plug &Play Eureka Nova Explorium Space 10 New Partners Process and Capability Building Insights and Thought Leadership Research and Development
  10. 10. Insights and Thought Leadership New Partners Process and Capability Building Research and Development Founded: 2015 Parent company: Fung Group (approx. rev. 2019: $20.0 billion) Location: Shanghai and Hong Kong Team size: 12 Explorium Founding story Explorium was set up as Fung Group’s innovation and collaboration hub with the purpose of learning, experimenting and scaling the ideas, opportunities and business models that will shape the future of supply chains. GUIDING Principle Growth through collaboration: the Explorium programs and tools help accelerate learning, experimenting, and co-creating with a community that includes business leaders, entrepreneurs, investors, disruptors, startups, retailers, suppliers and other partners. PROJECTS & LEARNINGS Explorium runs projects and generates learnings through its Map, Learn, Do approach. Notable activities include: Explorations: deep dives into markets and communities to generate insights and inform decisions. Sandbox Sprints: collaborative ideations with experts and partners to develop and test new solutions and models. Pilot2Scale: new solution pilots between business units and startups. Source: Company Reports, Explorium Innovation Compass Survey Key statistics Innovation Compass
  11. 11. Insights and Thought Leadership New Partners Process and Capability Building Research and Development Founded: 2017 Parent Company: New World Development (rev. 2019: $9.8 billion) Location: Hong Kong, Hong Kong Team Size: 10 Notable Partners: Tencent, Mizuho Bank EUREKA NOVA Founding story Eureka Nova is an accelerator powered by the New World Group to hyperboost startup products and services and to facilitate opportunities for startups to validate and commercialize their businesses with the New World Group and its global partners. GUIDING Principle Commitment to business integration with the mission to make a mark in the startup ecosystem and to make Hong Kong the platform to scale innovative and disruptive technologies. PROJECTS & LEARNINGS Innovation Compass “There's no secret process (yet). Corporate innovation is a constant battle but winning the little wars will help set a healthy foundation.“ Ben Wong, Head of Open Innovation Source: Company Reports, Explorium Innovation Compass Survey Key statistics
  12. 12. Insights and Thought Leadership New Partners Process and Capability Building Research and Development Founded: 2006 Parent Company: New York Times (rev. 2019: $1.8 billion) Location: New York, NY NY Times R&D GROUP Founding story The New York Times Research & Development group aims to create new products that will change how people interact with media. GUIDING Principle The NYT R&D team evaluates emerging trends in media and technology and forecasts how they might play out over the next two to three years. Once an opportunity is identified, a dedicated team explores the space and develop products in collaboration with other parts of the company. PROJECTS & LEARNINGS Projects include systems to visualize reader habits in real time, different interfaces for consuming news and other media, and crowdsourced programs looking to glean new insights from and about the Times’ considerable photo and ad archives. Research Areas: Computer vision | Photogrammetry | Spacial Computing | Media Transmission |NLP | Misinformation Source: Company Reports, Explorium Innovation Compass Survey Key statistics Innovation Compass
  13. 13. Insights and Thought Leadership New Partners Process and Capability Building Research and Development Founded: 2015 Parent Company: Ikea (rev. 2019: US$45.4 billion) Location: Copenhagen, Denmark SPACE10 Founding story SPACE10 is a research and design lab on a mission to enable a better everyday life for people and planet. SPACE10 researches the societal, environmental and technical shifts likely to impact people’s everyday lives. GUIDING Principle Prioritize a collaborative and open approach: “We strive to surround ourselves with people who are smarter than us and share all our research and ideas publicly” PROJECTS & LEARNINGS Work with an ever-growing network of forward-thinking specialists and creatives from around the world. Host exhibitions, talks, dinners and screenings to engage with people, provoke imagination, diversify our perspective and advance the SPACE10 mission. Source: Company Reports, Explorium Innovation Compass Survey Key statistics Innovation Compass
  14. 14. Founded: 2019 (part of 8 innovation centres globally) Parent: Shiseido (rev. 2019: $10.5 billion) Location: Yokohama, Japan S/PARK Founding story S/PARK is an urban-style open lab located in Japan. The space is designed to create a sense of community and actively encourage the meaningful exchange of ideas between consumers and researchers. GUIDING Principle S/PARK’s mission is to accelerate beauty innovations that come out of Japan, partnerships with external Japanese and international research institutes, and collaborations with various companies, including dynamic start-ups. PROJECTS & LEARNINGS In 2019, S/Park launched “fibona”, an open innovation program, with four activity pillars: - Collaboration with startup companies - Collaboration with consumers - Launching beta versions with speed - Creating a new research climate Source: Company Reports, Explorium Innovation Compass Survey Key statistics Innovation Compass Insights and Thought Leadership New Partners Process and Capability Building Research and Development
  15. 15. Founded: 2015 Parent Company: P&G (rev. 2019: US$67.7 billion) Location: Cincinnati, OH Notable Partners: M13 (venture builder and full-service venture firm) P&G VENTURES Founding story P&G Ventures is an internal startup studio designed to fuel P&G growth by creating brands and businesses to solve consumer problems in categories where P&G does not currently exist. GUIDING Principle Partnerships with startups, entrepreneurs, and inventors to build brands and businesses within the consumer-packaged goods space to “improve how people care for their families, clean their homes, and elevate their wellbeing.” PROJECTS & LEARNINGS Select brands launched under P&G Ventures: Zevo a line of nontoxic insect-killing products. Opté, a device that applies makeup and anti-aging serums to age spots and other marks without the look of heavy foundation. Source: Company Reports, Explorium Innovation Compass Survey Key statistics Innovation Compass Insights and Thought Leadership New Partners Process and Capability Building Research and Development
  16. 16. Insights and Thought Leadership New Partners Process and Capability Building Research and Development Founded: 2006 Parent Company: Independent Location: 26 locations globally PLUG & PLAY Tech Center Founding story Plug and Play is an innovation platform across investment, acceleration and corporate innovation. Founded by Saeed Amidi, Plug and Play is an early investor in Google, PayPal, Dropbox, LendingClub, N26, among others. GUIDING Principle Bringing together the startups and the world’s largest corporations with the mission to “make innovation open to anyone, anywhere.” PROJECTS & LEARNINGS Plug and Play runs 60+ accelerator programs annually, that act as a platform for major corporations and high-quality startups to connect and collaborate. Plug and Play partners with 400 of the largest corporations globally. Source: Company Reports, Explorium Innovation Compass Survey Key statistics Innovation Compass
  17. 17. Insights and Thought Leadership New Partners Process and Capability Building Research and Development Founded: 2016 Parent: Capgemini (rev. 2019 €14,125 billion) Location: Distributed (18 nodes globally) CAPGEMINI AIX Founding story Capgemini created AIX as a curated global ecosystem that includes startups and academics, venture capital, incubators, sector experts and the largest technology providers to accelerate the path to applied innovation. GUIDING Principle An ecosystem that allows organizations to proactively plan for and respond to the various technology and business shifts they confront every day and infuse innovation into the business culture and processes. PROJECTS & LEARNINGS A portfolio of more than 20 distinct services that span the breadth of the applied innovation process. Source: Company Reports, Explorium Innovation Compass Survey Key statistics Innovation Compass
  18. 18. Founded: 1998 Parent: Independent | Charity Location: London NESTA Founding story Nesta is an innovation foundation. It was established in 1998 with an endowment from the UK National Lottery as NESTA, National Endowment for Science, Technology and the Arts. In 2012, Nesta became an independent charity. GUIDING Principle Using bold ideas to help governments and communities reimagine public services and recraft the role of public servants to be fit for the future. PROJECTS & LEARNINGS Partners with many foundations, including the Rockefeller Foundation, the BMW Foundation and the Kauffman Foundation; global companies such as Google, Santander and Pearson, and more than 30 national governments. Source: Company Reports, Explorium Innovation Compass Survey Key statistics Innovation Compass Insights and Thought Leadership New Partners Process and Capability Building Research and Development
  19. 19. Insights and Thought Leadership New Partners Process and Capability Building Research and Development Founded: 2013 Parent: Independent Location: San Francisco | Lisbon | London IMPOSSIBLE Founding story Impossible is an innovation group and incubator. The team aims to help customers bring new life to existing products, services and cultures using societal and planet centric thinking. GUIDING Principle Creating purpose, building products and designing businesses for the future using Planet Centric Design. To help restore the balance, and drive change in business and in society. PROJECTS & LEARNINGS Impossible has created a set of tools for medium to large organizations that combine with existing client methods. The team incubated or built: Kinsu, Nikabot, Bond Touch, Impossible People, Remii, Glimpse, Wires, Fairphone, Braveno, LokLok, Impossible Wardrobe. Source: Company Reports, Explorium Innovation Compass Survey Key statistics Innovation Compass
  20. 20. Founded: 2004 Parent: Amazon Location: San Francisco Team size: >3,000 AMAZON LAB126 Founding story Lab126 started when Amazon had a vision: to improve upon the physical book, making it easier than ever for customers to discover and enjoy the written word. GUIDING Principle To deliver instant access to everything—digital or physical—from anywhere, via delightfully unique Amazon experiences that make life easier and more fun. PROJECTS & LEARNINGS Innovation Compass The Kindle: “after years of research and development by Lab126, Amazon launched the first Kindle e-reader on November 19, 2007” but also Amazon's suite of consumer electronics devices: the Echo speaker, Fire HDX, Kindle Voyage, Amazon Fire TV, and the Amazon Fire Phone. Source: Company Reports, Explorium Innovation Compass Survey Key statistics Insights and Thought Leadership New Partners Process and Capability Building Research and Development
  21. 21. Considerations The various teams we looked at run the gamut from open innovation platform to internal R&D lab, from internal process consultants to independent thought leadership organisations. We do not take a view on which constellations of team skills is more or less successful but the investment into the efforts vary significantly. In the case of Amazon Lab126, thousands of people have worked there and some of the most high-profile Amazon products, like the Echo, were invented there. IKEA's Space10 is a much smaller unit but also more focused on getting inspirations started and exploring potential new directions. The size, mix, and location (e.g. proximity to HQ) of your team will determine the effort — the interaction with and skillsets of business units will determine how the effort is adopted in the business.
  22. 22. Localising to your context Six steps to get you from zero to one. 3.
  23. 23. There are 100 ways to define innovation … and what seems like common sense in one organisation might be outrageous at another. These six steps will help you make your initiative relevant to your key stakeholders and larger community.
  24. 24. 1. mapping key stakeholders It looks like a good old-fashioned brainstorm session followed by some desktop research. During the exercise, the team should consider and assess who this initiative is going to directly and indirectly impact. • Who is the team reporting to and ultimately accountable to? • Who are the potential clients of the innovation effort (e.g. business units)? • Who are the potential partners of the innovation effort (e.g. investors, government agencies, etc.)? The outcome is a long list of individuals and organizations that make up a snapshot of the ecosystem the team will be operating in organized in stakeholder categories.
  25. 25. 2. Getting to know stakeholders The team should interview representatives from each stakeholder group to create an understanding of i) the general context that the team is going to be operating in and ii) the needs and motivations of each stakeholder group. The output is a set of personas that visually summarize and present each stakeholder group.
  26. 26. 3. Finding a starting point Bringing the first members of the community together for an ideation exercise to come up with and prioritize a set of activities that will address the most pressing needs of the key stakeholders of the ecosystem. These are the first experiments that the team should run.
  27. 27. 4. Launching the first experiments Prototype your first activities. Create low fidelity versions to generate feedback from your users.
  28. 28. 5. Creating a feedback loop Look back at the prototypes. Start establishing a learning loop. For every activity retrospective, it’s important to get the team’s perspective on how it went and felt, but also to bring in the outside perspective — the view of clients, stakeholders, and participants. Reviewing the lessons learned from your previous projects will help refresh your memory on what worked/what didn’t, allowing for better work processes.
  29. 29. 6. Defining your Themes It can be hard for business units to plug into the work of an innovation team, especially if there is no ongoing project with that business unit. We found that spending some effort on defining core themes is a simple way to drive alignment, make the work more meaningful, and bridge different horizons (e.g., the BU might want 'right now' solutions while the innovation team might look more towards future horizons). What do you care about that's bigger than the mission of your company — but still aligned to the core of the business? That's where you find your theme.
  30. 30. The Toolkit Different tools we found helpful, all in one place for you. 4.
  31. 31. A PEak Inside the toolbox • Community Map • Safari Program • Radar • In-residence MAP DO • Pilot2Scale • Sandbox • Sprint • Rapid Prototyping LEARN • Showcase • Salons Explorations We organize our tools according to our Map, Learn, Do framework. All tools can be used in both offline and online versions.
  32. 32. WHAT IT IS A tool to help manage information about collaborators, partners and stakeholders. WHEN TO USE IT When you need to log information such as expertise and pain points and when you’re sourcing collaborators (experts, startups, champions). Community map TOOLKIT CRM | Visualization tool MAP
  33. 33. WHAT IT IS Curated learning journey into a different ecosystem or other organizations. Safaris could venture out or bring external collaborators into your organization's operations – for example bringing startups to the floor of a factory. WHEN TO USE IT To engage users into an activity outside of the 4- walls of the business; to inspire and foster connections and relationships with new partners. Safari Program TOOLKIT Community Map MAP
  34. 34. WHAT IT IS Conversations with stakeholders to discover their business needs and challenges and innovation ideas WHEN TO USE IT At the beginning of the discovery phase behind a new initiative (program, product, services); periodically as a way of staying on top of the context of your stakeholders. Radar TOOLKIT Community Map | Interview Guide MAP
  35. 35. WHAT IT IS Providing co-location and co-working access to innovators (startups, artists, non-profits) into your physical space. WHEN TO USE IT To build deeper relationships with your community and to create ambassadors of your work; to inspire business units and showcase innovative work. In-Residence Program TOOLKIT Community Map MAP
  36. 36. WHAT IT IS A thematic format (online or offline) which convenes your community and provides a stage for partners and teams such as startups, technology companies, non-profits to exhibit their work and connect with a relevant audience. WHEN TO USE IT To bring the community together for connections and learning around insights and solutions. SHOWCASE TOOLKIT Showcase kit | Community Map LEARN
  37. 37. WHAT IT IS A conversation format that brings together internal and external community members around meaningful conversations and explorations. WHEN TO USE IT As a research tool when trying to capture insights and ideas from a group of experts or a set of users with unique perspectives. Salons TOOLKIT Facilitation Guide | Community Map LEARN
  38. 38. WHAT IT IS A framework that helps business teams engage with startups and tech partners to run PoCs and pilots in a structured and goal-oriented way. WHEN TO USE IT When you have a business challenge and are looking for solution outside of the four-walls of the business. pilot2scale TOOLKIT Team Cards | Project Charter | Definition Facilitation Guide | NDA | Community Map DO
  39. 39. WHAT IT IS A sandbox is a “safe environment” that brings together untraditional partners and collaborators to create and experiment with new partnerships and initiatives. WHEN TO USE IT When looking for big, transformation ideas, when looking to convene partners from different industries. Sandbox TOOLKIT Community Map | Team Cards | Project Charter DO
  40. 40. WHAT IT IS A time-constrained process of multiple activities that requires you to leave your “comfort zone” and examine new markets, products, and business models unfamiliar before. WHEN TO USE IT When exploring a larger theme, such as sustainability, or new industry exploration TOOLKIT Community Map | Salon | Showcase Kit | Interview Guide MAP || LEARN || DO
  41. 41. WHAT IT IS A time-constrained, five-phase process that uses design thinking with the aim of reducing the risk when bringing a new product, service or a feature to the market. Usually involves expert opinions and user testing. WHEN TO USE IT When you are helping teams design or test a new product, service of feature. sprint TOOLKIT Community Map | Rapid Prototyping Kit | Interview Guide DO
  42. 42. WHAT IT IS A design workflow that consists of ideation, prototyping, and testing. It helps designers quickly discover and validate their best ideas. WHEN TO USE IT When designing and testing new product, service or feature; during a sprint. Rapid prototyping TOOLKIT Community Map | Rapid Prototyping Kit DO
  43. 43. The blueprint Considerations going forward. 5.
  44. 44. How to Use the Blueprint We outline the ingredients that you will need to set up an innovation hub grounded in our experiences and learnings, and the questions you need to ask of yourself, your team and your larger organization to set up your team for success. In this last section, we suggest a set of models that can scale innovation across regions and organizations and some ideas about experiments and activities that we wish we had done but didn’t. Keep in mind that this is just one option and one point of view out of many possible innovation designs and scenarios. Hopefully, this blueprint can guide you to discover a model and way of working that works best for your needs. In the blueprint we get to the core of what you need to run an innovation effort.
  45. 45. How To position yourself Use the landscape to guide your positioning. This includes an honest view on things like Innovation Value… Innovation Value: talking about and measuring the value of your innovation effort is not straight-forward mostly because i) almost by definition having an innovation team will be new to your organization and ii) by definition, experiments and new business initiatives mostly fail to create immediate financial return. It will be up to you to own the definition of the "value" you are creating for your sponsoring stakeholders and clients. You have to have a strong hypothesis. Without it, it becomes much harder to measure the result and value. Going back to the landscape section, we suggest using a metric framework with four pillars: 1. Insights and Thought Leadership: What does the future look like? | Research Publications and Content 2. Process and Capability Building: How do you innovate? | Training, Couching, Process Development 3. Research and Development: How do you engineer the future? | Prototyping, Developing and Building 4. New Partners: Who do you collaborate with? | Business and Corporate Development, Scouting, Investing Lastly, consider how you position your effort in the broader ecosystem. As a corporate innovation team you are likely aligned with the agenda of governments (who promote technology and innovation), non-profit organizations, startups, and venture capital funds. Articulate your value for them and leverage their support.
  46. 46. …versus Innovation Theatre. Innovation Theater: when businesses try to look innovative without having real intent to build new value is looked down upon in innovation communities and startup ecosystems. Activities such as hackathons, open innovation competitions and design thinking workshops are often seen as "theater" as they generate ideas but don't drive implementation. Ask yourself – do you want to part take in the theater and how much theater is bad for you? Our point of view is that "innovation theater" done right is beneficial. If engaging people in innovation activities inspires and excites them, then that's a plus in the mindset change category. To that end, the post-its, t-shirts and "innovative" titles can all be useful signals for more permission and intent.
  47. 47. Enablers and Barriers - 10 Questions 1. Have you agreed with key stakeholders on the 'why' of your innovation effort? 2. Do you have the material endorsement of the CEO (or key decision maker)? 3. Do you have a sufficient innovation budget (beyond salaries) and a multi-year commitment? 4. Do you have sufficient buy-in from the executive business sponsors? 5. Does your organization have an articulated innovation vision and strategy? 6. Do you have autonomy over project and program decisions (I.e. where do you sit in the organizational chart?) 7. Does your team have strong personal networks (i.e internal/organization and external/ecosystem relationships)? 8. Are there explicit incentives for your team to drive innovation projects? 9. Are there explicit incentives for business teams to work on innovation projects? 10.Does your client suffer from "innovation fatigue" (past projects that haven't delivered on promises)? 11. Are you how willing are you to change how you think about achieving innovation? We find these 10 questions helpful when thinking your enablers and barrier. Any "Nos" are potential barriers and red flags. Spend time and energy to develop strategies to mitigate their impact.
  48. 48. TEam and Culture Checklist Do you have the following skillsets on your team: q Subject-matter expertise (e.g. industry knowledge, engineering, etc.) q Facilitation and coaching experience q Design | UX/UI ability q Marketing & Storytelling q Networking and relationship management Do you have the following attributes as a team: q "Wash-the-car" attitude (esp. early-on) q Intellectual curiosity and open-mindedness q Diversity in experience and culture q Friendship q Open and transparent communication Your team and the culture of your team are the critical ingredients to your effort. Innovation is a people business and you'll need a functional unit to achieve impact. More than anything, your team needs to "walk the talk" and lead by example. Go through the checklist to see if you have these essential components that we found make up a strong innovation team.
  49. 49. THINK ABOUT Space and Time Understanding the pros and cons of managing an innovation space: Pros: • A space for collaboration that can be offered as a co-working space to startups and entrepreneurs (especially important in dense cities such as Hong Kong) • A controlled environment that takes business teams out of the four walls of their office • Space for demos and showcases • Creates visibility for your team to the organization and the outside world (especially if at the HQ) • Making it a "home" fosters team cohesiveness Cons: • Rent, upkeep and staffing it are considerable expenses • There's a risk to get stuck inside your space • Filling the space with programming takes up considerable resources How much time do you need to build an innovation effort? This is a difficult question to answer as it very much depends on the context of the location, organization and the surrounding ecosystem and community. Our experience shows that you might need a minimum of two years to build the team and programs allowing for enough time for open experimentation. Our bias would be to look at an innovation effort on a five year planning horizon. Deciding on how much space and time you'll need for your innovation hub are key decisions.
  50. 50. HOW to ScaLE your efforts Ingredients in scaling your innovation hub: Work with a venture builder: Venture builders are firms that specialize in incubating new business ideas. Venture builders can help build and groom startup ideas into businesses which can be brought back into the corporate as growth stage companies. Create a co-innovation hub: Join forces with a partner in a new market to co-create an innovation hub – usually around a theme or a vertical. License it out: Open your innovation platform to other corporates in adjacent markets and industries. Help others set up and train their innovation teams and build up communities around their businesses. Create a network: Replicate the process of setting up an innovation hub in a number of key markets and ecosystems for your client organization. Build organisational capability: Build your organisation's open innovation skillset, to easier adopt new tech.
  51. 51. Some ideas for THE FUTURE Here's our Wishlist of things that we wanted to do but haven't done yet. Micro- factory!!! GET FIRED (FOR OVERINNOVATING) GROWTH HACK IT START A FUND
  52. 52. CASE STUDY: EXPLORIUM "Growth through collaboration"
  53. 53. © EXPLORIUM HONG KONG 2020
  54. 54. EXPLORIUM a collaboration hub empowering communities of innovation in supply chain, retail, and beyond, to co-create the future. a place to learn from those creating change in their fields. a mindset of "growth through collaboration”. [ik-splawr-ee-uh m]
  55. 55. The explorium story – different versions EXPLORIUM SHANGHAI EXPLORIUM HONG KONG2015 (EXP SH 1.0): An experimental platform and space focused on retail and experience leveraging the active innovation system in China. Nov. 2018: (EXP HK) Focused on activating innovation, business development, and deep outside expertise through a community of entrepreneurs, accelerators, corporates, customers, and other partners that co-create ideas and solutions. Nov. 2017 (EXP SH 2.0): Combining unique ‘incubator of incubators’ model, experimental space, curriculum and events, startups at all stages can participate and benefit from the ecosystem. Jun 2018 (EXP HK) Internal launch with Hack The Rack (hackathon) which lead to two pilots. 2019 (EXP HK): Launch suite of services for the ecosystem, focused around co-creation among complementary partners and parties.
  56. 56. Explorium hong kong Activities 2018-2020 Birth of the Corporate Innovation Playbook Team formed 2018 Space opened with the 'Hack the Rack' hackathon First experiments and pilot programs 2019 Engaging customers of the Group, not just BUs. Going 'global' with safaris and co-organised events with Explorium SH 2020 'Explorations' launched Explorium programme expanded to include sprints and other strategy work Hack
  57. 57. Pilots ( AI+AR product development, 3D configurator, Chatbot, AI training) 8 5Go-lives (LF Logistics, SCS 6, Cobalt ) 1800Community members 35%Internal engagement 20In-Residents 51NPS 7Parallel ecosystems interacted with (New York, Israel, Shenzhen, Shanghai, Thailand, Taiwan, Singapore) Explorium HONG KONG in numbers
  58. 58. EXPLORIUM is an initiative dedicated to the Fung Group. We bring an outside-in perspective to qualify new opportunities, inform strategies, and build new partnerships with the Fung Group. Ideally, this is not for the Fung Group we know today but for the Fung Group of tomorrow. However, immediate business value is our work, too. Our model of growth through collaboration is our way to harness the power of community to create change. The model is founded on the simple idea that business leaders can lead better when they are given access to an interdisciplinary global marketplace of ideas and practices. As a Fung Group initiative, our DNA is rooted in retail and supply chains but we know talent and ideas exist in all industries. FUNG GROUP x EXPLORIUM
  59. 59. We see ourselves as an interface for collaboration. A space and community where we can surround ourselves with people who are smarter than us — with experts and creatives from multiple fields, and from all over the world. Our collaborative approach allows us to work with the best and brightest talents out there while staying small and quick on our feet. Our network
  60. 60. While anchoring in a process of 'map, learn, do' — our innovation filtering approach — and the mission of growth through collaboration, the ability to stay agile has been key not just in extreme uncertainty but also doing normal times of just, well, uncertainty. In 2020, this meant a pivot towards research in our Explorations. AGILe, READY FOR CHANGE
  61. 61. Sustainability New Identities Innovation core 2020 Explorations Disruption
  62. 62. Disruption The pace of technological change is always increasing exponentially, presenting new opportunities, challenges, and ethical questions. Add to that trade conflicts and COVID-19 — and we have global disruption. We explore emerging technologies, ways of working, and major shifts, while critically questioning who we are becoming when adopting and adapting to them.
  63. 63. Sustainability We are in the middle of a climate emergency and it is accelerating. The apparel and accessories industries are in the middle of this climate crisis. We explore innovative solutions for more circular products and lifestyles.
  64. 64. New Identities The societal changes of past decades have been complex. From new political and economic centres to a global shift in social norms. We explore the changes people face and learn about their new contexts and identities.
  65. 65. In CONCLUSION There is no conclusion, just learning new things. We hope this playbook has been helpful in your positioning and our ongoing experiences at Explorium can serve as inspiration to you. We would love for you to join us in building a better playbook together.
  66. 66. Playbook Collaborators + Explorium HK, Explorium SH, Fung Academy, Eureka Nova, Explorium in-residents, and last but not least, all of the Disruption Exploration speakers and people interviewed for our community POVs YOU

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