1. Yasmin Gamal Hamouda Amin
6 Mosbah Street, Maryoteya, El Haram, Giza, Egypt
Mob.: 01228440046, Tel.: 0233856645
Ygamal0184@gmail.com
Objective:
Seeking a job in a field of financial at a reputable organization where my academic
Background and interpersonal skills can be well developed and utilized.
Education:
Bachelor of Arts, English Department, Cairo University, May 2005
Grade: Good
Experience:
- 1 Year of experience as Reconciliation & Settlement Analyst @ Fawry for Banking &
Payment Technology Services from Dec 2015-Current Job
 Daily reconciliation and settlement for payment with Master Card on Fawry
channels (POSs, website) and resolve the emerging disputes.
 Handling with our Acquirer bank (AAIB) & our online payment website,
(Fraud monitor, reconciliation, customer’s experience satisfaction).
 Handling internal technical issues with support team.
 Handling with our Acquirer bank (NBE) POSs batches handling and receipts
archiving.
 Preparing daily, weekly & monthly reports for all card payments analysis and
improvements.
 Handling received chargebacks and copy requests received as an acquirer
channels (POS & Online ‘E-commerce’) by sending supporting documents to our
contact company with MasterCard NPC.
 Taking decisions of entering arbitration cases.
 Supporting in Managing E-Commerce credit Card product.
 Managing Payment Facilitator Module.
- 2 years of experience as a Team leader of Data Analysis @ EastNets-Smart Village,
Egypt from 2013 till September 2016.
 Responsible for providing quality and efficient entities to customers through the
daily management of a team of up to 10 employees to include motivating,
recognizing, coaching, counseling, directing, training and problem solving plus
reporting to the Production Manager.
 Ensure that goals and objectives are perceived as attainable, and follow up the
team progress
 Provide statistical and performance feedback and coaching on a regular basis to
each team member. Write and administer performance reviews for skill
improvement.

2.  Create and maintain high quality work environment so team members are
motivated to perform at their highest level.
 Prepare warnings and communicate effectively with employees on warnings and
make effective/appropriate decisions relative to corrective action as required.
 Work as a member/leader of special or on-going projects that are important to
area/process improvement.
 Share continual responsibility for deciding how to manage the team members
ensuring records are handled efficiently and effectively and on time.
 Suggest work instructions, procedures and processes that support company and
departmental standards, procedures, and strategic directives.
- 2 years of experience as an Assistant Team leader of Data Analysis @ EastNets-Smart
Village, Egypt from 2011 till 2013.
 Assist Team leader in managing his team, under the direction of a team leader or
supervisor.
 Monitoring the team working schedules.
 Executing and following up tasks for his/her team members in case the team
leader is not available performing all the Team leader’s missions in case of
his/her absence.
- Variable tasks and assignments had assigned to meetbusiness needs Such asPrime
Quality Assurance Data Analyst Agent @EastNets-Smart Village, Egypt in 2013.
 Testing new Systems, new reporting Tools, New validations, New Instructions
supposed to be implemented inside systems, Detecting bugs and reporting it on
Microsoft Vision Studio 2008, (TFS).
- 3 years of experience as a Prime Data Analyst @ EastNets-Smart Village, Egypt from
2008 till 2011.
 Research, and review the entity whatever it is and responsible to make sure that
the accuracy and quality of the data 100% ready for the client.
 Collecting detailed Legal Reference Data about Legal entities such as private and
public corporations, governments, funds, financial institutions, charities,
educational establishments, etc.
 Analyze data and Identify data sources to conduct Internet-based, targeted
research based upon approved plan.
 Work with team members to ensure excellent communication with clients and
fellow team members.
- 1 year of experience as a Quality assurance Data Analyst @ EastNets-Smart Village,
Egypt from 2007 till 2008.
 Develop and implement the QA standards and measures for the business
information research.
 Prepare the accountability reports for the data researchers locally and
internationally as assigned.
 Conduct the training workshops for the data researchers and the new team
members.

3.  Revise and assure accuracy of the data collected by the Research Specialists.
- 1 year of experience as a Data Analyst @ EastNets-Smart Village, Egypt from 2006 till
2007.
 Collecting data about entities which can be (Financial Institutions: banks, insurance,
investment companies, investment advisors, Securities, Broker dealers, Government
institutions, Countries, Corporate Entities..........etc.), and analyzing their data; that
contain Entity legal name, its previous names, trade name, native names, its registered,
headquarter, mailing addresses, tel., fax, Entity website, Hierarchy type, the registration
authority, ID, regulator name, ID, ratings (Fitch, Moody's, S&P), Swift Code, RSSD ID,
Taxpayer ID, and Financial data.
 Analyze data and Identify data sources to conduct Internet-based, targeted research
based upon approved plan.
Achievements:
- Certified as the Best Quality Analyst in 2013.
- Contribute in building the procedures and instructions for a new project that helped
in improving the business for EastNets Company.
- Handling Payment Facilitator module and building new reconciliation process for its
transactions in Fawry for Banking & Payment Technology Services.
Training Courses:
- Human Resources Management Diploma @ EgyCham accredited by Ain Shams
University, December 2015, Grade Excellent.
- Advanced Human Resources Management Diploma @ EgyCham accredited by Ain
Shams University, October 2015, Grade Excellent.
- Microsoft Office (Excel, Word, PowerPoint, Outlook).
Core Competencies:
- Excellent Skills in Word
- Very good in Outlook, Excel
- Good in PowerPoint
- Team builder and motivator.
- Fluent in English
- Ambitious and target oriented
- Self-motivated, decision making, problem solving, flexible and adaptable
- Hard Worker and Have the ability to work under stress and pressure
- Business vision and integrity
- Accuracy and quality oriented
- Good Communicator

4. Additional Data:
- Date of Birth: 01/01/1984
- Marital Status: Married
- Nationality: Egyptian
- References are ready upon request.