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展达通讯(苏州)有限公司
简介
2017 January
群光集团组织介绍
BUY-NOW
3C Mall in China
许昆泰
董事长
林茂桂
副董事长
群光
林茂桂
蓝天
蔡明贤
1983- Company Established
1990- Sister Company HiPro (Chicony Power) Established
1998- Keyboard Worldwide #1 - 2.5 Million Unit Shipment Monthly
1999- Listed in Taiwan Main Board Market
2000- Set up Digital Camera Business Unit
2002- Acquire Hipro Group to 99.8%
Taiwan Best Performance #19 Among 1,500 Companies-Common Wealth
2003- Taiwan Best Performance #14 Among 1,500 Companies- Common Wealth
2005- #83 in Worldwide Info Tech 100- Business Week
2006- NB Cam & Web Cam both achieve Worldwide #1
2008- #73 in Worldwide Info Tech 100- Business Week
2009- Listed in MSCI Taiwan Index
2010- Kent Hsu ranks #12 of Taiwan Top 50 Chairman Among 1200 Listed Company- Global Views
Monthly, May 2010
- MK Lin ranks #13 of Taiwan Top 100 CEO Among 1200 Listed Company- Global Views Monthly,
May 2010
-
-
MK Lin ranks #9 Among Taiwan IT Top 10 CEO- Global Views Monthly, May 2010
Award for both 2009 worldwide Tech 100( No.94) & Taiwan Top IT 100 company (No.32)-
Business Week
2011-
2013 -
LED business begins to ship
Chicony Power IPO
群光集团的成长
群光集团绩效
EmployeeRevenue
Market Capital
USD 4 Billion
Capital
USD 548 Million
USD 3.6 Billion 46000
集团子公司
Chicony
Group
CLEVO
NB, LCD PC, IA
Chicony Power
DT power
NB Adaptor
Server power
LCD TV power
Game power
Printer power
LED Lighting
Chicony
DT Keyboard,
Mobile Keyboard
Web Camera
Digital Camera
Camera Module
Mouse
WiFi Module
XAVi
GPON / FTTH RG
xDSL RG
WLAN
IP STB
Smart IOT
BuyNow
3C Shopping Mall &
Logistics
世界排名第一产品线
Market Share (Y2014) (Y2015)
Keyboard 30% 30%
NB Cam Module 37.5% 40%
Web Cam/IP Cam 25% 20%
Sport DV 43% 35%
N/B Adapter 33% 34%
Game Power 25% 43 %
各产品线市占率
No.1
Irvine
Thai Chonburi
Wuku New Taipei City
China
• Mass Production Bases
Warehouse
Sales
Technical Support
Laser Printing
Tampo Printing
Silkscreen Printing
Sydney
S’pore
Mount Juliet
Houston
CEB Bei-Jing
Penang
Austin
CAI
UK Glasgow
CEM III WujiangCEM II Dongguan
CEZ Prelouc
Tokyo
全球性的支持网络
MR DongguanCEM V Chongqing
Hungary Sarvar
Sao Paulo, Brazil
EL Paso
Plainfield
Seattle
Monterry, Mexico
Poland Lodz
CEC - R&D Center and
Headquarter
San-Chong New Taipei City
Netherlands Tilburg
CEC – New Headquarter
AMERICA & EMEA Asia Pacific & Japan
全球性的客戶
知名品牌优质客户
雲端客戶群
深耕中国
Headquarter: 台湾
Employee: 1,000
CEM2: 東莞, 1997
Employ: 5,000
Products:
Keyboard/Mouse,
DV, Web Cam,
Camera Modules
CEM3: 蘇州, 2001
Employ: 15,000
Products: Keyboard, Camera
Modules, Power adapter,
Networking, Injection
Molding, Tooling
MaoRui, 東莞, 2005
Employee: 4,000
Products: Keyboard,
Injection
Molding, Tooling
CP, 東莞, 1990
Employ: 7,500
Products: Power Supply,
HEI, 東莞, 2005
Employee: 500
Products: Injection
Molding,
Tooling
GSE , 南昌 2005
Employee: 2,500
Products: Transformer
CEM5, 重慶, 2011
Employ: 2,500
Products: Power adapter, Keyboard Modules
新企业总部
39 层楼高
总面积: 98,458 m2
新北市地标
预计2015 年 8 月完工
Chicony CEM2 Factory
Plant Area : 60,000 M2
Chicony CEM3 Factory
• Start from 1997
• Located at DongGuan, China
• Around 5800 employees
• Start from 2001
• Located at SuZhou, China
• Around 15000 employees
Plant Area : 90,000 M2
吴江厂区分布图
 CEM3 is composed by 4 sites and 5 plants
A, B Plant
C Plant
M Plant
E Plant
Wu Jiang - Factory:CEM3 全景
CEM3 E New Factory
XAVi Factory
上
海
美
羅
江
蘇
南
京
河
南
鄭
州
安
徽
合
肥
廣
東
廣
州
遼
寧
瀋
陽
天
津
浙
江
杭
州
吉
林
長
春
上
海
浦
東
北
京
旗
艦
上
海
徐
家
匯
黑
龍
江
哈
爾
濱
福
建
廈
門
江
蘇
無
錫
黑
龍
江
大
慶
山
東
淄
博
山
東
青
島
江
蘇
泰
州
四
川
重
慶
百腦匯 3C shopping mall development
四川 成都 廣東 惠州 陝西 西安
武漢
蘇州
1 1998/05/23 Shanghai 美羅店
2 1999/10/16 Sichuan 成都店
3 2001/09/17 Jiangsu 南京店
4 2003/08/31 Liaoning 瀋陽店
5 2004/09/28 Henan 鄭州店
6 2004/12/05 Tianjin 天津店
7 2005/01/23 An Hui 合肥店
8 2005/06/11 Zhejiang 杭州店
9 2006/07/22 Guangdon 廣州店
10 2007/03/01 Jilin 長春店
11 2007/09/15 Shanghai 浦東店
12 2007/12/15 Shaanxi 西安店
13 2008/03/01 Heilongjiang 哈爾濱店
14 2008/06/15 Fujian 廈門店
15 2009/01/17 Jiangsu 無錫店
16 2009/04/10 Beijing 北京店
17 2009/08/14 Shanghai 徐匯店
18 2009/10/11 Qinagdao 青島店
19 2010/04/24 Chongqing 重慶店
20 2010/12/25 Daqing 大慶店
21 2011/06/18 Zibo 淄博店
22 2012/12/30 Taizhou 泰州店
23 2013/09/21 Huizhou 惠州店
24 2014/10/18 Wuhan 武漢店
25 2014/11/22 Suzhou 蘇州店
Chicony Square- Chengdu
群光廣場成都店
「群」策群力,共創「光」明
Thank You
展达通讯
23
23
展达通讯营运信息
• RG (15%)
• GPON (35%)
• STB (50%)
• Smart IOT
•总部: 160
•工厂 : 807
• 2013:
•6千万美元
• 2014:
•1.1亿美元
• 2015:
•1.6亿美元
•成立时间 :
• 1997
•加入群光集团 :
• 2003 Corp.
History
Revenue
ProductPeople
技术长/团队领导 李徽钦
业务负责人
吴俊宏 / 潘逸舟
群光副总王惠凯
展达厂长简定业
销售 / 项目管理
曾盈盈 /魏继红
• 采购 / 商务
• 产品线项目管
理
PMC/物流/质量
李威/文芳/
张小勤
• 交付 /计划/
质量
研发
PON/DSL/RF
陈奕均 / 刘明贤
李尹泰 / 王永年
• 研发/产品线
机顶盒
楊志龍 / 胡金发
林意祥
• 研发/产品线
中國營運团队
李徽钦
PM (6)DSL/PON (52)机顶盒 (36)
刘校榕
Hardware
Eric Lin
Software
Nova Liu
摄像头 (10)
Layout
(5)
ME (2)
Safety(1)
DQA(2)
Hardware
(15)
Software
(21)
李家兴
GPO
N (10)
FTTH/
DSL(7)
GPO
N (13)
FTTH/
DSL(22)
展达研发团队
RG(网关)研发能力
SoC –
• Broadcom - GPON,
xDSL, FTTH
• Quacom/Ikanos – FTTH,
VDSL
• Intel/Lantiq – GPON
• Sckipio – G.fast
• Econet – GPON, VDSL
GPON OMCI –
• Broadcom
• Lantiq
RG HW –
• 4*GE, 2*FXS, WiFi 11n
2x2/3x3 + 11ac 3x3/4x4,
USB, HPNA, G.HN
WiFi –
• Broadcom
• Quacom/Atheros
• Quantenna
• Celeno
• MTK
• Realtek
GPON MiniONT –
• MiniONT
• SFP (I-temp)
G.fast –
• DPU
• Bridge Modem
• Gateway
• Reverse Power Feeding
WiFi AP -
• QCA 11n + 11ac
Outdoor
• Quantenna 11ac 4x4
• MTK 11n + 11ac 4x4
GPON –
• 10G, 2.5G BOSA
on Board
• SFP (I-temp)
Wireless Module
• WiFi 11n/11ac
USB/PCIe
• Zigbee, Zwave,
DECT,
• WiFi + BT
机顶盒研发能力
芯片(CPU) –
• Broadcom
• Amlogic
• Mstar
• Sigma Design
浏览器 –
• ANT Galio
• Qt Webkit
应用程序编程接口 –
• JavaScript
• 400 more APIs
数字版权管理
( DRM )–
• Verimatrix
• SecureMedia
数字视频广 –
• ISDB-T
• DVB-T/T2
• DVB-C
• DVB-S/S2
随选视讯 –
• Concurrent, Anevia,
Packetship, GobackTV,
Darwin, Live555
数字内容保护–
• Macrovision
• HDCP
录像 –
• Timeshift
• Subtitle
操作系统 –
• Linux
• Android
技术优势
• GPON ONT –
– 10G, 2.5G BOB (BOSA on Board) 调校及测试
自动化
– WiFi 测试自动化
– VoIP 语音测试自动化
– 微型化设计及制造工艺
• MiniONT
• SFP
• STB –
– 视频、音频、LED显示自动化测试
新產品研發流程
A000
Concept
Phase
Deliverable
• Product
Specification
• ROI
evaluation
A100
Establish
Phase
Deliverable
• Project
team list
• Time
schedule
• Cost review
• Patent &
legal rights
A200
Engineering
Phase
Deliverable
• Prel. BOM
/AVL
• H/W & S/W
design
review
• Sample
Run
• EVT report
A300
Designing
Phase
Deliverable
• EMC/Safety
Verification
• Sample Run
• DVT report
• Project
Transfer
A400
Pilot Run
Phase
Deliverable
• Yield Rate
Analysis
•
Manufacture
Feasibility
review
• Eng. Pilot
Run
• NPI report
A500
Mass
Product
Phase
Deliverable
• SoP
• ECR/ECN
• QC flow chart
A600
Sales
Sustenance
Phase
Deliverable
• Customer
satisfaction
• RMA flow
A700
Product EOL
Phase
Deliverable
• EOL
process
苏州吴江厂区介绍
展达工厂简介
展达工厂组织架构
Factory Director
簡定業
HR
Ling Zhang
QA Manager
Gary Kai
Production
Manager
YT Lin
PMC
Gem Lee
Finanace
JY Zhang
Engineering
Director
RS Lin
Sourcing
Purchasing
Manager
Amanda Lu
Buyer
TE
ME
PE
PD2
PD3
PD1
PMC. Logistic
W/H
PM
RD
Customs
Amanda Lu
MQA
SQA
PUR Director
官大國
Quality Center
詹宏治
CQA
RD CTO
李徽钦
IE RMA
CEM3 VP
王惠凱
产线规划
Receiving
& WH
SMT
DIP
Final
Assy
OQA
& Shipping
1KK
400K
200K
100K
10 Lines
7 Lines
1.7KK / M
4 Lines
8 Lines
SMT Lines
DIP (PTH) Lines
Capacity
Testing Lines
Final Assy Lines
Line#AllocationProductMatrix
STB
PON
xDSL
FTTH/AP
现有产能
Year 2016
集团资源 (SMT)
Back up 1
Machine Machine
Quantity
Points Capacity Capacity
model Month/Total Unit/TTL
Panasonic NPM 4 203,294,116 292,510
YAMAHA i-PULSE 18 388,800,000 559,424
TOTAL 22 592,094,116 851,934
Around 850K monthly based on different product mix
Back up 2
Machine Machine
Quantity
Points Capacity Unit Capacity
model Month/Total Month Total
FUJI NXT 4 62,836,364 90,412
FUJI NXT II 8 288,000,000 414,388
TOTAL 12 350,836,364 504,801
Around 500K monthly based on different product mix
Total 1.3KK per month
 ISO 9001:2008/TL 9000 : Rev. 5 (Issued on : Aug. 2007 )
 ISO14001:2004 (Issued on : Sep. 2006)
 OHSAS18001:1999 (Issued on : Sep. 2006)
 QC080000:2005 (Issued on : Feb. 2011)
生产认证
质量管理
&
生产工艺流程
MQA
Supplier
Management In-Process
QA
OBA
Customer Product
Production Audit
Manufacture
Factory QA
Incoming
Inspection
SQA
Hazardous
substance
QMS
Safety
Specification
Process
Reliability
Validation
Customer
Complaint
CQA
R&D
DQA
XAVi Quality Management
DQA
Test lab.
Reliability
Development
Design
Review
R&D
First Article
Inspection
Yield Review
& Tracking
Fail Investigate
and Repair(RMA)
Quality Organization
8 21 15
44
5
Shop Floor Control (Traceability/Real Time/Reporting)
Mass Production Validate
质量管理系统
质量指标
Item Sub-item Standard
Sampling MIL-STD-105E/Level II (AQL)
Reliability Vibration IEC68-2-34
Drop ISTA 2A
Environment
(Humidity/Temperature)
IEC68-2
MTBF Predict MIL-217
Restriction of
Hazardous
Substances
ROHS
Reach
EU ROHS Directive 2002/95/EC
Manufacture PCBA IPC-A-610D
ESD PCBA/Material S20.20
MSL PCBA/Material J-STD033
Material PCB/Mechanical
/Packing/Electronic/Wire/Adaptor
XAVi In-coming Inspection Standard
 In-Coming Inspection : (IQA)
MIL-STD-105E Level II Sampling Plan
 In-Process Inspection : (FQA)
MIL-STD-105E Level II Sampling Plan (cosmetic & Function)
Q’ty : 500 per lot , Sampling : 50 pcs ,
CR(0/1) AQL=0.25% , MA(0/1) AQL=0.4% , MI(1/2) AQL=0.65%
 Out-Going Inspection : (OBA)
MIL-STD-105E Level II Sampling Plan (cosmetic & Function)
Q’ty : 500 per lot , Sampling : 50 pcs
CR(0/1) AQL=0.25% , MA(0/1) AQL=0.4% , MI(1/2) AQL=0.65%
Parts Cosmetic AQL
Functional
AQL
Destruction test
Electronics 0.4% 0.25% 1 pcs
Mechanics 1.0% 0.65% 1 pcs
Packing 1.0% 1 pcs
PCB 0.65% 0.4% 1 pcs
抽样检验
Packing -
compressive strength test
Mechanical /packing-
Multiple light color
comparator
Mechanical /packing-
colorimeter
Electronic-LCR Tester
Wire-
Conduction/insulation test
Mechanical-
oven
Wire-Wire Bending test
Mechanical-
2.5D Video Measurement
IQA 设备
Electronics-
multimeter
PCB/Mechanical-
Flatness check
PCB/Mechanical-
Calliper gauge
Mechanical-
cross cut
Adaptor-
Hi-Pot high voltage test
Adaptor-
DC load test
Mechanical-
Digital vernier caliper
Electronics-
Component
Soldering check
IQA 设备
6+,
Material
XRF Test
Result
NG
OK
Stock
ICP
GCMS
UV
Result
NG
OK
RTV
Sampling
SGS Test
OK
NG
Re-Check
Resu
lt
Pb/Hg/Cd
PBB/PBDE
Cr6+
Vendor
IC
Cl/Br
Quick Scanning
Pb/
Hg/
Cd/
Br/
Cl/
Cr
有害物质管理系统
ICP 实验室 (HSF)
Sample Preparation Workstation
Chemical Test Workstation
Chemical Test Workstation
Chemical Test Workstation
供应商绩效管理系统
QA:
Quality x 50%
PUR:
Cost x 20%
Delivery time x 20%
Service x 10%
Incoming material
manufacturing
Customer complaint
V- card reply
Corresponding
20%
30%
30%
10%
10%
Grade Activity
A : Approach Dock to Stock
B : Maintain
C : VQA On site guidance
D : Supplier provide improvement report/
VQA coach or disqualify
IQC LRR
VQA
A/B/C/D
grade PUR
(sampling plan adjustment)
normal/tighten/reduction/exemption
Delivery quality
record
Vendor
Axxx Antenna Incoming Reject Rate
Exxx SD Card Empty welding process nonconformities
SD Card
Ixxxx Antenna
Drop Issue
供应商绩效改善
X-Ray Mounting Verify
Solder Thickness Test BGA Rework
PCBA Oven
单板检验设备
生产流程-DIP
Touch up &
Visual InspectionDIP Wave Soldering
PCBA Assembly PCBA Testing
Auto Glue Dispenser
C-SUN MOL2Conductive Glue
Functional TestRouter & PCB Saw
Process Control Equipment
老化设备
Burn In oven (Auto-temp. control)
SOP
Control panel
检测流程
C-SUN MOL2Conductive Glue
Assembly Function Test
Upgrade
Entone sw
Sign Key
On Line
Label Print
Assembly ,
Auto Screw
Verification
Process Controls Equips
Auto Screw Function Test
IR Signal Auto Detection
Video Streaming Auto Detection
WiFi Test
HDMI
Composite
Component
L/R Audio
SPDIF-Coaxial
LED
IR Receiver
IR Blaster
SPDIF-Optical
USB
RS232
7-Segment
Audio/Video
Capture Card
Web CAM
Video Test Pattern
Audio Test Pattern
Test Station
Ethernet
Ready in Q4
OK NG
9/15 Approach
影音检测系统
无线模块检测
Robot Arm Application
Module Function TestIQV Calibration Test
FTP Through Put Test
组包装流程
On Line
Label Print
Assembly
Function
Test
Assembly & Test Packing & Shipping
C-SUN MOL2Conductive Glue
Auto Box SealingAuto ScalesAuto Screw On Line Label Print
Packing
FTP
Test
Auto
Test
Shipping
Process Controls Equips
FAI Process
PCBA
BOM
ECN
WI
Golden Sample
P/N,Name,Spec.,
Quantity ,Position
P/N,Name,Spec.
P/N,Name,Spec.,
Quantity ,Position
First Article



When?
1、New Product Introduction
2、New MO Change
3、Engineer Change Notice
4、New Manufacture Process
5、New Equipment Installation
6、Shift Change
7 、 1 Circle/ per 2H
Final assembly
STB Product
Polarity,Module,
Remark,Glue ,
Testing
SMT DIP
AOI-V/I
Board
V/I
=
PCBA ETE
FPYRSampling Inspection Station
IPQA(CSP)
Lot Inspection
IPQA(CSP)
Lot Inspection
OQA(OBA)
Lot Inspection
Sampling Inspection Station
(Lot Reject Rate)
Production/Engineering Endless Improvement
QA Endless Improvement
直通率指标
Cause Improvement:
A)Workman Issue
B)Training-less
C)Material Issue
D)SOP STD-Less
E)Process Protect-less
F)Tooling Issue
G)Equipment parameter
H)Equipment Calibration
Pilot Run Target FPYR > 85%
1st MP Target FPYR > 90%
MP Target FPYR > 95%
MES (Shop Floor Control)
*
Board
Test
Final
assembly
Test
Ethernet
Sync Test
* =
Test ETE
FPYR
MAC/SN
assign …
IPQA(CSP)
Lot Inspection
IPQA(CSP)
Lot Inspection
FQA(CSP)
Lot Inspection
…
MP
Target
99% 99% 98.5% 99.5%98% 98%
PACK
99.5%
DVT,PVT,ORT
Test Sample
Test Result
NG
OK
Improvement
Sample
ORT
DVT,PVT
RD Analyze
Environment Group
Life Test Group
Drop test
VibrationCompression
Packaged Test Group
PM expediting
E/T test Oven
T/S testSalt Spray
UV Resistance
Life test
Abrasion
Cable Connector
Pass Report
PE Analyze
Hold
Rework
Judge by criteria
Sample Check
OK
NG
Follow test plan
Distribute schedule
Fail Report
ORT 流程
ORT 实验室
Environmental Chamber Cross Section Machine
Vibration Machine3000X Microscope
EVT/DVT/PVT/ORT 测项
EV DV PV MP/ORT*
1
1-1 PCBA Thermal Cycling 30 5
1-2 PCBA Thermal Shock 30 2/day, total:10
1-3 PCBA Temperature Humidity Test with Bias 15 5
1-4 Thermal cycling test 30 30
1-5 Temperature Humidity with Bias
1-6 Low temperature storage test
1-7 Mechanical Vibration (Non-operational) 20 20 5
1-8 Altitude 10
1-9 Drop test 10 10 5 1 unit/2 days, total:5
1-10 Salt Mist Test 10
1-11 Power Cycle Test 20 10 10 1 unit/2 days, total:5
1-12 High/Low Temperature Operation Test 15 15 10
1-13 HALT Test 5/ each item
1-14 HASA 5 1 unit/2 days, total:5
Index Test Item
Sample size
Environment
15 15 5
EVT/DVT/PVT/ORT 2
EV DV PV MP/ORT*
2
2-1 USB cable flex life test 15 5
2-2 USB cable pull test 5 5 5 1/Day, total:10
2-3 USB cable insertion & extraction test 15 5
2-4 USB Overmold Tug Test 5 5 5 1/Day, total:10
2-5 Coax insertion & extraction 10 10 5
3
3-1 UV Resistance 5 2
3-2 Abrasion Resistance 5 2
3-3 Chemical Resistance 5 2
4
4-1 Shipper Drop-Vibration Sequence Test 4 Carton 4C 1C/week,
4-2 Shipper Stepped Drop Test 3C 3C
4-3 Retail Package Stepped Drop Test 3C 3C
4-4 Shipper Compression Test 1C 1C
4-5 Shipper Temperature Humidity Test 3C 3C
4-6 high/low temperature testing 3C 3C
Cable/Connector Requirements
Aesthetic Requirements
Packaging Test Matrix
Index Test Item
Sample size
Shop Floor
Shop Floor
靜電接地
地樁
設備接地
地樁
1F接地
BOX
1F接地
BOX
<5歐姆
1M+-10%
生產設備接地
正向阻抗150->1500歐
反向阻抗-100->-1K歐
<5歐姆
對地板接地
輸送帶或工作場地
接地阻抗規格:
操作台/作業員
防靜電線規格:
流水線規格:
接地阻抗
規格:
1.表面阻抗
106~109歐姆
2.帶電電荷<100V
操作台靜電皮
規格:
漏電壓規格:<5V
表面阻抗
106~109
歐姆
靜電第板規格:
離子風機規格:
帶電電荷
<50V
烙鐵規格:
帶電電荷
<0.5V
電動起子規格:
帶電電荷
<10V
ESD 系統管理:識別/編號/點檢/自動監控
ESD 产线管控项目
ESD 现场实施
ESD Ground
ESD 控制
ESD
Control
溫濕度
管控
ESD
零件
靜電環
管控項目
稽核
機臺接地
管控
接地點
管控
生產領班每
日記錄
QA
每日稽核
領班每日查
核
QA
每日稽核
OP 每日
點檢
工程每
月小組稽核
主管每周查
核
生產領班
每日查核
工務在安裝時
接地
工務每月稽
核
<3Ω
靜電箱
周轉
QA
月稽核
IC/半導體/
晶體/WIP
MQA
MSD control
(Digital Tem./Hum. detector)
MQA
MSD 管控
MSD
管控
MSD
儲存
拆封管控
受潮烘烤
規定
密封包裝
溫濕度管控
18-28℃ / 30-
60%RH
電子防
潮箱
PCB空板 擺放時間 >48hrs
烤箱設定:110±10℃,4小時
MSD
測試卡
正常包裝(顯示卡濕度小
於10%) 未受潮吸濕
顯示藍色
異常包裝(顯示卡濕度大
於10%)已受潮吸濕
顯示粉色紅色
溫濕度管控
25±5℃ /
RH<5%
FIFO
PCB實板 擺放時間 >72hrs
烤箱設定:110±10℃,4 hrs
BGA未真空包裝、或生產週期超
過半年
烤箱設定:125±5℃,24 hrs
MQA
Sample Product Specs.
are incorrect
Excess quantity goods
Wrong items shipped
Damage in forwarder transport
Defective goods
Function Fail on arrival inspection
High fail rate(exceed 2%)
Goods cosmetic issue
In warranty repair
Out of warranty repair
Sales/PM
PM/Sales
Windows get the
background
information
Customer
E-mail Issue
notice
CQE proceed a
investigate team to
tracking problem
1.At first 24 hour :
a. Announce and well know
issue information
b. Compare PFMEA list to
verify issue on
process/records
2.In 3 days :
a. duplicate fail symptom to
failure analysis
b. Containment prevent
action
c. Find out Root cause
reason
3.In 7 days :
a. Permanent action plan
discuss with RD/Eng.
b. Validate the corrective
action
c. Standardized WI/Process
4.Provide 8D CCR report to
customer
已发货问题回报系统
Shipment/
Customs Papers
Customer Sales RMA Team
RMA Request
Goods
Shipping
Goods
Receive & Report
Goods
Received
Activities
• Verify Return Good
List (model、quantity、
serial number、defect
description、production date
and so on)
• Provide Packing
List/Invoice/Repair
Service Request.
• Packing List
. Shipment Notify &
Papers
Repair
Sales
Sales
24
Hrs
Customs
RMA Turn around Days
(calendar days)
1. Overseas(40 days)
2. Domestic(10 days)
a.import customs: 7D
b.Repair process: 26D
c.export customs: 7D
Stock-in
• Confirm Warranty
by Return Goods List
• Have offered out
of warranty price
quoted
CancelRMA No.
Apply
RMA No.
Confirmation
10
Days
1.Packing List
2.Invoice
3.Repair Service
Request
RMA
RMA 流程
(spoken, telephone, faxes, letter or other way)
Issue
RMA No.
Working Day
• Inspection & Enter
Into WH by
Clearance Paper &
responded to sales
RMA
Shipping
Document
Prepare
0 0 0 0
3000
2500
0 0
675
389
0 0
0 0 0 0 0 0 0 0 0 0 0 0
0
500
1000
1500
2000
2500
3000
3500
1-Jan 1-Feb 1-Mar 1-Apr 1-May 1-Jun 1-Jul 1-Aug 1-Sep 1-Oct 1-Nov 1-Dec
OBA DPPM On site audit DPPM
OBA/On Site 客验统计 by DPPM
Target 500 DPPM
Month 15-Jan 15-Feb 15-Mar 15-Apr 15-May 15-Jun 15-Jul 15-Aug 15-Sep 15-Oct 15-Nov 15-Dec
Shipping Quantity 0 0 0 0 40170 40000 198 48900 91460 206874 78796 78796
OBA Inspection
Quantity
0 0 0 0 1000 800 198 1500 2964 5143 1775 1775
NG Quantity 0 0 0 0 3 2 0 0 2 2 0 0
OBA DPPM 0 0 0 0 3000 2500 0 0 675 389 0 0
On site Audit
Quantity
0 0 0 0 530 320 198 640 1404 2208 745 745
NG Quantity 0 0 0 0 0 0 0 0 0 0 0 0
On site audit DPPM 0 0 0 0 0 0 0 0 0 0 0 0
CSR(企业社会责任)
• 群光集团于2010年3月正式加入EICC国际组织,
并严格遵守EICC各项标准要求.
• 期间通过 Microsoft, ALU, Airties,
Lenovo, Logitech, DELL,
HP, Amazon, Acer, Compal,
Asus, Inventec, Walmart
等国际品牌商的验厂,并长期维持及认证.
• 提供员工全面的照顾及个人培训,职能提升.
谢谢指导

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  • 2. 群光集团组织介绍 BUY-NOW 3C Mall in China 许昆泰 董事长 林茂桂 副董事长 群光 林茂桂 蓝天 蔡明贤
  • 3. 1983- Company Established 1990- Sister Company HiPro (Chicony Power) Established 1998- Keyboard Worldwide #1 - 2.5 Million Unit Shipment Monthly 1999- Listed in Taiwan Main Board Market 2000- Set up Digital Camera Business Unit 2002- Acquire Hipro Group to 99.8% Taiwan Best Performance #19 Among 1,500 Companies-Common Wealth 2003- Taiwan Best Performance #14 Among 1,500 Companies- Common Wealth 2005- #83 in Worldwide Info Tech 100- Business Week 2006- NB Cam & Web Cam both achieve Worldwide #1 2008- #73 in Worldwide Info Tech 100- Business Week 2009- Listed in MSCI Taiwan Index 2010- Kent Hsu ranks #12 of Taiwan Top 50 Chairman Among 1200 Listed Company- Global Views Monthly, May 2010 - MK Lin ranks #13 of Taiwan Top 100 CEO Among 1200 Listed Company- Global Views Monthly, May 2010 - - MK Lin ranks #9 Among Taiwan IT Top 10 CEO- Global Views Monthly, May 2010 Award for both 2009 worldwide Tech 100( No.94) & Taiwan Top IT 100 company (No.32)- Business Week 2011- 2013 - LED business begins to ship Chicony Power IPO 群光集团的成长
  • 4. 群光集团绩效 EmployeeRevenue Market Capital USD 4 Billion Capital USD 548 Million USD 3.6 Billion 46000
  • 5. 集团子公司 Chicony Group CLEVO NB, LCD PC, IA Chicony Power DT power NB Adaptor Server power LCD TV power Game power Printer power LED Lighting Chicony DT Keyboard, Mobile Keyboard Web Camera Digital Camera Camera Module Mouse WiFi Module XAVi GPON / FTTH RG xDSL RG WLAN IP STB Smart IOT BuyNow 3C Shopping Mall & Logistics
  • 7. Market Share (Y2014) (Y2015) Keyboard 30% 30% NB Cam Module 37.5% 40% Web Cam/IP Cam 25% 20% Sport DV 43% 35% N/B Adapter 33% 34% Game Power 25% 43 % 各产品线市占率 No.1
  • 8. Irvine Thai Chonburi Wuku New Taipei City China • Mass Production Bases Warehouse Sales Technical Support Laser Printing Tampo Printing Silkscreen Printing Sydney S’pore Mount Juliet Houston CEB Bei-Jing Penang Austin CAI UK Glasgow CEM III WujiangCEM II Dongguan CEZ Prelouc Tokyo 全球性的支持网络 MR DongguanCEM V Chongqing Hungary Sarvar Sao Paulo, Brazil EL Paso Plainfield Seattle Monterry, Mexico Poland Lodz CEC - R&D Center and Headquarter San-Chong New Taipei City Netherlands Tilburg CEC – New Headquarter
  • 9. AMERICA & EMEA Asia Pacific & Japan 全球性的客戶
  • 12. 深耕中国 Headquarter: 台湾 Employee: 1,000 CEM2: 東莞, 1997 Employ: 5,000 Products: Keyboard/Mouse, DV, Web Cam, Camera Modules CEM3: 蘇州, 2001 Employ: 15,000 Products: Keyboard, Camera Modules, Power adapter, Networking, Injection Molding, Tooling MaoRui, 東莞, 2005 Employee: 4,000 Products: Keyboard, Injection Molding, Tooling CP, 東莞, 1990 Employ: 7,500 Products: Power Supply, HEI, 東莞, 2005 Employee: 500 Products: Injection Molding, Tooling GSE , 南昌 2005 Employee: 2,500 Products: Transformer CEM5, 重慶, 2011 Employ: 2,500 Products: Power adapter, Keyboard Modules 新企业总部 39 层楼高 总面积: 98,458 m2 新北市地标 预计2015 年 8 月完工
  • 13. Chicony CEM2 Factory Plant Area : 60,000 M2 Chicony CEM3 Factory • Start from 1997 • Located at DongGuan, China • Around 5800 employees • Start from 2001 • Located at SuZhou, China • Around 15000 employees Plant Area : 90,000 M2
  • 14. 吴江厂区分布图  CEM3 is composed by 4 sites and 5 plants A, B Plant C Plant M Plant E Plant
  • 15. Wu Jiang - Factory:CEM3 全景
  • 16. CEM3 E New Factory
  • 18. 上 海 美 羅 江 蘇 南 京 河 南 鄭 州 安 徽 合 肥 廣 東 廣 州 遼 寧 瀋 陽 天 津 浙 江 杭 州 吉 林 長 春 上 海 浦 東 北 京 旗 艦 上 海 徐 家 匯 黑 龍 江 哈 爾 濱 福 建 廈 門 江 蘇 無 錫 黑 龍 江 大 慶 山 東 淄 博 山 東 青 島 江 蘇 泰 州 四 川 重 慶 百腦匯 3C shopping mall development 四川 成都 廣東 惠州 陝西 西安 武漢 蘇州 1 1998/05/23 Shanghai 美羅店 2 1999/10/16 Sichuan 成都店 3 2001/09/17 Jiangsu 南京店 4 2003/08/31 Liaoning 瀋陽店 5 2004/09/28 Henan 鄭州店 6 2004/12/05 Tianjin 天津店 7 2005/01/23 An Hui 合肥店 8 2005/06/11 Zhejiang 杭州店 9 2006/07/22 Guangdon 廣州店 10 2007/03/01 Jilin 長春店 11 2007/09/15 Shanghai 浦東店 12 2007/12/15 Shaanxi 西安店 13 2008/03/01 Heilongjiang 哈爾濱店 14 2008/06/15 Fujian 廈門店 15 2009/01/17 Jiangsu 無錫店 16 2009/04/10 Beijing 北京店 17 2009/08/14 Shanghai 徐匯店 18 2009/10/11 Qinagdao 青島店 19 2010/04/24 Chongqing 重慶店 20 2010/12/25 Daqing 大慶店 21 2011/06/18 Zibo 淄博店 22 2012/12/30 Taizhou 泰州店 23 2013/09/21 Huizhou 惠州店 24 2014/10/18 Wuhan 武漢店 25 2014/11/22 Suzhou 蘇州店
  • 22. 23 23 展达通讯营运信息 • RG (15%) • GPON (35%) • STB (50%) • Smart IOT •总部: 160 •工厂 : 807 • 2013: •6千万美元 • 2014: •1.1亿美元 • 2015: •1.6亿美元 •成立时间 : • 1997 •加入群光集团 : • 2003 Corp. History Revenue ProductPeople
  • 23. 技术长/团队领导 李徽钦 业务负责人 吴俊宏 / 潘逸舟 群光副总王惠凯 展达厂长简定业 销售 / 项目管理 曾盈盈 /魏继红 • 采购 / 商务 • 产品线项目管 理 PMC/物流/质量 李威/文芳/ 张小勤 • 交付 /计划/ 质量 研发 PON/DSL/RF 陈奕均 / 刘明贤 李尹泰 / 王永年 • 研发/产品线 机顶盒 楊志龍 / 胡金发 林意祥 • 研发/产品线 中國營運团队
  • 24. 李徽钦 PM (6)DSL/PON (52)机顶盒 (36) 刘校榕 Hardware Eric Lin Software Nova Liu 摄像头 (10) Layout (5) ME (2) Safety(1) DQA(2) Hardware (15) Software (21) 李家兴 GPO N (10) FTTH/ DSL(7) GPO N (13) FTTH/ DSL(22) 展达研发团队
  • 25. RG(网关)研发能力 SoC – • Broadcom - GPON, xDSL, FTTH • Quacom/Ikanos – FTTH, VDSL • Intel/Lantiq – GPON • Sckipio – G.fast • Econet – GPON, VDSL GPON OMCI – • Broadcom • Lantiq RG HW – • 4*GE, 2*FXS, WiFi 11n 2x2/3x3 + 11ac 3x3/4x4, USB, HPNA, G.HN WiFi – • Broadcom • Quacom/Atheros • Quantenna • Celeno • MTK • Realtek GPON MiniONT – • MiniONT • SFP (I-temp) G.fast – • DPU • Bridge Modem • Gateway • Reverse Power Feeding WiFi AP - • QCA 11n + 11ac Outdoor • Quantenna 11ac 4x4 • MTK 11n + 11ac 4x4 GPON – • 10G, 2.5G BOSA on Board • SFP (I-temp) Wireless Module • WiFi 11n/11ac USB/PCIe • Zigbee, Zwave, DECT, • WiFi + BT
  • 26. 机顶盒研发能力 芯片(CPU) – • Broadcom • Amlogic • Mstar • Sigma Design 浏览器 – • ANT Galio • Qt Webkit 应用程序编程接口 – • JavaScript • 400 more APIs 数字版权管理 ( DRM )– • Verimatrix • SecureMedia 数字视频广 – • ISDB-T • DVB-T/T2 • DVB-C • DVB-S/S2 随选视讯 – • Concurrent, Anevia, Packetship, GobackTV, Darwin, Live555 数字内容保护– • Macrovision • HDCP 录像 – • Timeshift • Subtitle 操作系统 – • Linux • Android
  • 27. 技术优势 • GPON ONT – – 10G, 2.5G BOB (BOSA on Board) 调校及测试 自动化 – WiFi 测试自动化 – VoIP 语音测试自动化 – 微型化设计及制造工艺 • MiniONT • SFP • STB – – 视频、音频、LED显示自动化测试
  • 28. 新產品研發流程 A000 Concept Phase Deliverable • Product Specification • ROI evaluation A100 Establish Phase Deliverable • Project team list • Time schedule • Cost review • Patent & legal rights A200 Engineering Phase Deliverable • Prel. BOM /AVL • H/W & S/W design review • Sample Run • EVT report A300 Designing Phase Deliverable • EMC/Safety Verification • Sample Run • DVT report • Project Transfer A400 Pilot Run Phase Deliverable • Yield Rate Analysis • Manufacture Feasibility review • Eng. Pilot Run • NPI report A500 Mass Product Phase Deliverable • SoP • ECR/ECN • QC flow chart A600 Sales Sustenance Phase Deliverable • Customer satisfaction • RMA flow A700 Product EOL Phase Deliverable • EOL process
  • 31. 展达工厂组织架构 Factory Director 簡定業 HR Ling Zhang QA Manager Gary Kai Production Manager YT Lin PMC Gem Lee Finanace JY Zhang Engineering Director RS Lin Sourcing Purchasing Manager Amanda Lu Buyer TE ME PE PD2 PD3 PD1 PMC. Logistic W/H PM RD Customs Amanda Lu MQA SQA PUR Director 官大國 Quality Center 詹宏治 CQA RD CTO 李徽钦 IE RMA CEM3 VP 王惠凱
  • 33. 1KK 400K 200K 100K 10 Lines 7 Lines 1.7KK / M 4 Lines 8 Lines SMT Lines DIP (PTH) Lines Capacity Testing Lines Final Assy Lines Line#AllocationProductMatrix STB PON xDSL FTTH/AP 现有产能 Year 2016
  • 34. 集团资源 (SMT) Back up 1 Machine Machine Quantity Points Capacity Capacity model Month/Total Unit/TTL Panasonic NPM 4 203,294,116 292,510 YAMAHA i-PULSE 18 388,800,000 559,424 TOTAL 22 592,094,116 851,934 Around 850K monthly based on different product mix Back up 2 Machine Machine Quantity Points Capacity Unit Capacity model Month/Total Month Total FUJI NXT 4 62,836,364 90,412 FUJI NXT II 8 288,000,000 414,388 TOTAL 12 350,836,364 504,801 Around 500K monthly based on different product mix Total 1.3KK per month
  • 35.  ISO 9001:2008/TL 9000 : Rev. 5 (Issued on : Aug. 2007 )  ISO14001:2004 (Issued on : Sep. 2006)  OHSAS18001:1999 (Issued on : Sep. 2006)  QC080000:2005 (Issued on : Feb. 2011) 生产认证
  • 37. MQA Supplier Management In-Process QA OBA Customer Product Production Audit Manufacture Factory QA Incoming Inspection SQA Hazardous substance QMS Safety Specification Process Reliability Validation Customer Complaint CQA R&D DQA XAVi Quality Management DQA Test lab. Reliability Development Design Review R&D First Article Inspection Yield Review & Tracking Fail Investigate and Repair(RMA) Quality Organization 8 21 15 44 5
  • 38. Shop Floor Control (Traceability/Real Time/Reporting) Mass Production Validate 质量管理系统
  • 39. 质量指标 Item Sub-item Standard Sampling MIL-STD-105E/Level II (AQL) Reliability Vibration IEC68-2-34 Drop ISTA 2A Environment (Humidity/Temperature) IEC68-2 MTBF Predict MIL-217 Restriction of Hazardous Substances ROHS Reach EU ROHS Directive 2002/95/EC Manufacture PCBA IPC-A-610D ESD PCBA/Material S20.20 MSL PCBA/Material J-STD033 Material PCB/Mechanical /Packing/Electronic/Wire/Adaptor XAVi In-coming Inspection Standard
  • 40.  In-Coming Inspection : (IQA) MIL-STD-105E Level II Sampling Plan  In-Process Inspection : (FQA) MIL-STD-105E Level II Sampling Plan (cosmetic & Function) Q’ty : 500 per lot , Sampling : 50 pcs , CR(0/1) AQL=0.25% , MA(0/1) AQL=0.4% , MI(1/2) AQL=0.65%  Out-Going Inspection : (OBA) MIL-STD-105E Level II Sampling Plan (cosmetic & Function) Q’ty : 500 per lot , Sampling : 50 pcs CR(0/1) AQL=0.25% , MA(0/1) AQL=0.4% , MI(1/2) AQL=0.65% Parts Cosmetic AQL Functional AQL Destruction test Electronics 0.4% 0.25% 1 pcs Mechanics 1.0% 0.65% 1 pcs Packing 1.0% 1 pcs PCB 0.65% 0.4% 1 pcs 抽样检验
  • 41. Packing - compressive strength test Mechanical /packing- Multiple light color comparator Mechanical /packing- colorimeter Electronic-LCR Tester Wire- Conduction/insulation test Mechanical- oven Wire-Wire Bending test Mechanical- 2.5D Video Measurement IQA 设备
  • 42. Electronics- multimeter PCB/Mechanical- Flatness check PCB/Mechanical- Calliper gauge Mechanical- cross cut Adaptor- Hi-Pot high voltage test Adaptor- DC load test Mechanical- Digital vernier caliper Electronics- Component Soldering check IQA 设备
  • 44. ICP 实验室 (HSF) Sample Preparation Workstation Chemical Test Workstation Chemical Test Workstation Chemical Test Workstation
  • 45. 供应商绩效管理系统 QA: Quality x 50% PUR: Cost x 20% Delivery time x 20% Service x 10% Incoming material manufacturing Customer complaint V- card reply Corresponding 20% 30% 30% 10% 10% Grade Activity A : Approach Dock to Stock B : Maintain C : VQA On site guidance D : Supplier provide improvement report/ VQA coach or disqualify IQC LRR VQA A/B/C/D grade PUR (sampling plan adjustment) normal/tighten/reduction/exemption Delivery quality record Vendor
  • 46. Axxx Antenna Incoming Reject Rate Exxx SD Card Empty welding process nonconformities SD Card Ixxxx Antenna Drop Issue 供应商绩效改善
  • 47. X-Ray Mounting Verify Solder Thickness Test BGA Rework PCBA Oven 单板检验设备
  • 48. 生产流程-DIP Touch up & Visual InspectionDIP Wave Soldering PCBA Assembly PCBA Testing Auto Glue Dispenser C-SUN MOL2Conductive Glue Functional TestRouter & PCB Saw Process Control Equipment
  • 49. 老化设备 Burn In oven (Auto-temp. control) SOP Control panel
  • 50. 检测流程 C-SUN MOL2Conductive Glue Assembly Function Test Upgrade Entone sw Sign Key On Line Label Print Assembly , Auto Screw Verification Process Controls Equips Auto Screw Function Test IR Signal Auto Detection Video Streaming Auto Detection WiFi Test
  • 51. HDMI Composite Component L/R Audio SPDIF-Coaxial LED IR Receiver IR Blaster SPDIF-Optical USB RS232 7-Segment Audio/Video Capture Card Web CAM Video Test Pattern Audio Test Pattern Test Station Ethernet Ready in Q4 OK NG 9/15 Approach 影音检测系统
  • 52. 无线模块检测 Robot Arm Application Module Function TestIQV Calibration Test FTP Through Put Test
  • 53. 组包装流程 On Line Label Print Assembly Function Test Assembly & Test Packing & Shipping C-SUN MOL2Conductive Glue Auto Box SealingAuto ScalesAuto Screw On Line Label Print Packing FTP Test Auto Test Shipping Process Controls Equips
  • 54. FAI Process PCBA BOM ECN WI Golden Sample P/N,Name,Spec., Quantity ,Position P/N,Name,Spec. P/N,Name,Spec., Quantity ,Position First Article    When? 1、New Product Introduction 2、New MO Change 3、Engineer Change Notice 4、New Manufacture Process 5、New Equipment Installation 6、Shift Change 7 、 1 Circle/ per 2H Final assembly STB Product Polarity,Module, Remark,Glue , Testing
  • 55. SMT DIP AOI-V/I Board V/I = PCBA ETE FPYRSampling Inspection Station IPQA(CSP) Lot Inspection IPQA(CSP) Lot Inspection OQA(OBA) Lot Inspection Sampling Inspection Station (Lot Reject Rate) Production/Engineering Endless Improvement QA Endless Improvement 直通率指标 Cause Improvement: A)Workman Issue B)Training-less C)Material Issue D)SOP STD-Less E)Process Protect-less F)Tooling Issue G)Equipment parameter H)Equipment Calibration Pilot Run Target FPYR > 85% 1st MP Target FPYR > 90% MP Target FPYR > 95% MES (Shop Floor Control) * Board Test Final assembly Test Ethernet Sync Test * = Test ETE FPYR MAC/SN assign … IPQA(CSP) Lot Inspection IPQA(CSP) Lot Inspection FQA(CSP) Lot Inspection … MP Target 99% 99% 98.5% 99.5%98% 98% PACK 99.5%
  • 56. DVT,PVT,ORT Test Sample Test Result NG OK Improvement Sample ORT DVT,PVT RD Analyze Environment Group Life Test Group Drop test VibrationCompression Packaged Test Group PM expediting E/T test Oven T/S testSalt Spray UV Resistance Life test Abrasion Cable Connector Pass Report PE Analyze Hold Rework Judge by criteria Sample Check OK NG Follow test plan Distribute schedule Fail Report ORT 流程
  • 57. ORT 实验室 Environmental Chamber Cross Section Machine Vibration Machine3000X Microscope
  • 58. EVT/DVT/PVT/ORT 测项 EV DV PV MP/ORT* 1 1-1 PCBA Thermal Cycling 30 5 1-2 PCBA Thermal Shock 30 2/day, total:10 1-3 PCBA Temperature Humidity Test with Bias 15 5 1-4 Thermal cycling test 30 30 1-5 Temperature Humidity with Bias 1-6 Low temperature storage test 1-7 Mechanical Vibration (Non-operational) 20 20 5 1-8 Altitude 10 1-9 Drop test 10 10 5 1 unit/2 days, total:5 1-10 Salt Mist Test 10 1-11 Power Cycle Test 20 10 10 1 unit/2 days, total:5 1-12 High/Low Temperature Operation Test 15 15 10 1-13 HALT Test 5/ each item 1-14 HASA 5 1 unit/2 days, total:5 Index Test Item Sample size Environment 15 15 5
  • 59. EVT/DVT/PVT/ORT 2 EV DV PV MP/ORT* 2 2-1 USB cable flex life test 15 5 2-2 USB cable pull test 5 5 5 1/Day, total:10 2-3 USB cable insertion & extraction test 15 5 2-4 USB Overmold Tug Test 5 5 5 1/Day, total:10 2-5 Coax insertion & extraction 10 10 5 3 3-1 UV Resistance 5 2 3-2 Abrasion Resistance 5 2 3-3 Chemical Resistance 5 2 4 4-1 Shipper Drop-Vibration Sequence Test 4 Carton 4C 1C/week, 4-2 Shipper Stepped Drop Test 3C 3C 4-3 Retail Package Stepped Drop Test 3C 3C 4-4 Shipper Compression Test 1C 1C 4-5 Shipper Temperature Humidity Test 3C 3C 4-6 high/low temperature testing 3C 3C Cable/Connector Requirements Aesthetic Requirements Packaging Test Matrix Index Test Item Sample size
  • 65. MSD 管控 MSD 管控 MSD 儲存 拆封管控 受潮烘烤 規定 密封包裝 溫濕度管控 18-28℃ / 30- 60%RH 電子防 潮箱 PCB空板 擺放時間 >48hrs 烤箱設定:110±10℃,4小時 MSD 測試卡 正常包裝(顯示卡濕度小 於10%) 未受潮吸濕 顯示藍色 異常包裝(顯示卡濕度大 於10%)已受潮吸濕 顯示粉色紅色 溫濕度管控 25±5℃ / RH<5% FIFO PCB實板 擺放時間 >72hrs 烤箱設定:110±10℃,4 hrs BGA未真空包裝、或生產週期超 過半年 烤箱設定:125±5℃,24 hrs MQA
  • 66. Sample Product Specs. are incorrect Excess quantity goods Wrong items shipped Damage in forwarder transport Defective goods Function Fail on arrival inspection High fail rate(exceed 2%) Goods cosmetic issue In warranty repair Out of warranty repair Sales/PM PM/Sales Windows get the background information Customer E-mail Issue notice CQE proceed a investigate team to tracking problem 1.At first 24 hour : a. Announce and well know issue information b. Compare PFMEA list to verify issue on process/records 2.In 3 days : a. duplicate fail symptom to failure analysis b. Containment prevent action c. Find out Root cause reason 3.In 7 days : a. Permanent action plan discuss with RD/Eng. b. Validate the corrective action c. Standardized WI/Process 4.Provide 8D CCR report to customer 已发货问题回报系统
  • 67. Shipment/ Customs Papers Customer Sales RMA Team RMA Request Goods Shipping Goods Receive & Report Goods Received Activities • Verify Return Good List (model、quantity、 serial number、defect description、production date and so on) • Provide Packing List/Invoice/Repair Service Request. • Packing List . Shipment Notify & Papers Repair Sales Sales 24 Hrs Customs RMA Turn around Days (calendar days) 1. Overseas(40 days) 2. Domestic(10 days) a.import customs: 7D b.Repair process: 26D c.export customs: 7D Stock-in • Confirm Warranty by Return Goods List • Have offered out of warranty price quoted CancelRMA No. Apply RMA No. Confirmation 10 Days 1.Packing List 2.Invoice 3.Repair Service Request RMA RMA 流程 (spoken, telephone, faxes, letter or other way) Issue RMA No. Working Day • Inspection & Enter Into WH by Clearance Paper & responded to sales RMA Shipping Document Prepare
  • 68. 0 0 0 0 3000 2500 0 0 675 389 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 500 1000 1500 2000 2500 3000 3500 1-Jan 1-Feb 1-Mar 1-Apr 1-May 1-Jun 1-Jul 1-Aug 1-Sep 1-Oct 1-Nov 1-Dec OBA DPPM On site audit DPPM OBA/On Site 客验统计 by DPPM Target 500 DPPM Month 15-Jan 15-Feb 15-Mar 15-Apr 15-May 15-Jun 15-Jul 15-Aug 15-Sep 15-Oct 15-Nov 15-Dec Shipping Quantity 0 0 0 0 40170 40000 198 48900 91460 206874 78796 78796 OBA Inspection Quantity 0 0 0 0 1000 800 198 1500 2964 5143 1775 1775 NG Quantity 0 0 0 0 3 2 0 0 2 2 0 0 OBA DPPM 0 0 0 0 3000 2500 0 0 675 389 0 0 On site Audit Quantity 0 0 0 0 530 320 198 640 1404 2208 745 745 NG Quantity 0 0 0 0 0 0 0 0 0 0 0 0 On site audit DPPM 0 0 0 0 0 0 0 0 0 0 0 0
  • 69. CSR(企业社会责任) • 群光集团于2010年3月正式加入EICC国际组织, 并严格遵守EICC各项标准要求. • 期间通过 Microsoft, ALU, Airties, Lenovo, Logitech, DELL, HP, Amazon, Acer, Compal, Asus, Inventec, Walmart 等国际品牌商的验厂,并长期维持及认证. • 提供员工全面的照顾及个人培训,职能提升.