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The industry is being reshaped
@yellif
How many agencies do you
       employ?
Who should own Social?
Interactive Agency of the Year


1. Crispin Porter & Bogusky, Boulder

          2. BBH, London

  3. Wieden & Kennedy, Portland
Iain Tait, Founder of Poke
“Digital agencies, are the new dinosaurs. If
they don’t evolve quickly they will have lost
the 10 year head start they have enjoyed so
                     far.”
     Creativesocialblog, July 22nd, 2010
The Work

                                Culture
Which of these needs to
change first?
                               Processes

                               Structure

What key changes could we be
                               Partners
making at Cheil?

                                 Tools

                                People
Culture
Ideas can come from anywhere
      [Any of your team. Media Owners. Customers]
"In the past we've been accused of passing things off to the
  interactive department," says Hoffman. "Now, we don't use
different departments as our executors; we're all collaborating
              and ideas can come from anywhere."
               Creativity, Agency of the Year 2010
Collaboration
Profero London       Anomaly NY




Iconmedialab Milan   W&K London
Egos
“The guys who check their egos at the door
          will get better work”

      Keith Butters, Chief Experience Officer,
               The Barbarian Group
“It is amazing what you can accomplish if
   you do not care who gets the credit”
               H.S. Truman
The Work
Storytelling to Storybuilding
  [Campaigns now live on. Social is the saviour of tv advertising]
Small Ideas are Beautiful
     [It’s not always about the Big Idea]
JAPANESENESS
     +
TECHNOLOGY
     +
  PRODUCT
     +
SHAREABILITY
User experience is everything
[Tension between brand and easy navigation. Need to really understand what people are
                                    looking for?]
Perpetual Beta
[Ongoing improvements. Reacting to customer feedback. Need to be agile]
Open Source
[Add to what already exists. Don’t reinvent]
Experimentation
[Client R&D Budgets. Agencies need to get your own hands dirty]
60% Proven

     30% Proving

10% Testing new models
Behavioural Economics
Processes
Project unPitch
Stage        Improvement in process
             There will be no chemistry stage. We will be using the Creative Social network to
Chemistry    seed the list of agencies pitching, in particular picking out the individuals from
Meeting      those agencies who we believe have the best fit to the client and will add the
             most value

             All agencies will be present for a single briefing. Although there will be more time
Briefing     required by the client to prepare for this briefing, it should be more than
             recouped by getting better ideas


Agency
             No planning required
Planning



Strategy     Would still expect them to do the strategy bit



Ideas
             Lead creatives will have been in the briefing so expect far better ideas
Generation



             No formal pitch. Each idea submitted on one sheet of A4. No Appendix. No
Pitching
             Branding
3




2




1




0
    1   2   3    4   5   6   7   8   9   10




                Average = 9.0
AD


 Client


                   Planning


Client sign off
                               Creative team 1

                     CD        Creative team 2

                               Creative team 3



                     AD


Client sign off


                  Production
Team
                    Director




Client                                              CD
         Creative
                               Planner
          Team



                                            TV
                                         Producer
Main Challenges

1. Client Sign Off

2. Costing at the outset
Structure
Art Director + Copywriter
Art Director + Copywriter
Art Director + Copywriter


Other specialist      Creative

                                   IA/UE
   Technologist

                                 Planner
       Social Media
        Specialist
Art Director + Copywriter


Other specialist      Creative

                                   IA/UE
   Technologist

                                 Planner
       Social Media
        Specialist
Art Director + Copywriter


Other specialist      Creative

                                   IA/UE
   Technologist

                                 Planner
       Social Media
        Specialist
Art Director + Copywriter

 Search        Creatives
specialist
                             IA/UE
Technologist

                           Planner
    Social Media
     Specialist
Hoffman says the biggest change has been the re-imagining
of the creative team. Before, of course, the idea rested solely
  with a writer and art director. Now, as with most agencies,
 the composition of teams varies, but there are more people
 involved in what Hoffman has taken to calling "the platoon"
                     rather than the team.
              Creativity, Agency of the Year 2010
Technologists
Brands on average employ 7 different types of agencies

   One third believe their agencies fail to collaborate

Fewer than half meet multiple agencies to discuss creative
                         ideas
Fewer than half are satisfied that their structure enables
             effective brand stewardship
   Fewer than half believe their structure is simple to
                       orchestrate
Get rid of silos
[Digital does not sit in the corner. Nor does social]






    

Partners
People
Questions

         http://delicious.com/danielefiandaca/HIMC



Daniele Fiandaca
@yellif
@creativesocial
danielefiandaca@me.com
www.danielefiandaca.com

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Hi masterclass(organisation reshaping)

  • 1. The industry is being reshaped
  • 3. How many agencies do you employ?
  • 4.
  • 5.
  • 6.
  • 7. Who should own Social?
  • 8.
  • 9.
  • 10. Interactive Agency of the Year 1. Crispin Porter & Bogusky, Boulder 2. BBH, London 3. Wieden & Kennedy, Portland
  • 12. “Digital agencies, are the new dinosaurs. If they don’t evolve quickly they will have lost the 10 year head start they have enjoyed so far.” Creativesocialblog, July 22nd, 2010
  • 13. The Work Culture Which of these needs to change first? Processes Structure What key changes could we be Partners making at Cheil? Tools People
  • 15. Ideas can come from anywhere [Any of your team. Media Owners. Customers]
  • 16.
  • 17. "In the past we've been accused of passing things off to the interactive department," says Hoffman. "Now, we don't use different departments as our executors; we're all collaborating and ideas can come from anywhere." Creativity, Agency of the Year 2010
  • 19. Profero London Anomaly NY Iconmedialab Milan W&K London
  • 20. Egos
  • 21. “The guys who check their egos at the door will get better work” Keith Butters, Chief Experience Officer, The Barbarian Group
  • 22. “It is amazing what you can accomplish if you do not care who gets the credit” H.S. Truman
  • 24. Storytelling to Storybuilding [Campaigns now live on. Social is the saviour of tv advertising]
  • 25.
  • 26. Small Ideas are Beautiful [It’s not always about the Big Idea]
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32. JAPANESENESS + TECHNOLOGY + PRODUCT + SHAREABILITY
  • 33.
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  • 36.
  • 37.
  • 38.
  • 39. User experience is everything [Tension between brand and easy navigation. Need to really understand what people are looking for?]
  • 40.
  • 41.
  • 42.
  • 43.
  • 44. Perpetual Beta [Ongoing improvements. Reacting to customer feedback. Need to be agile]
  • 45. Open Source [Add to what already exists. Don’t reinvent]
  • 46. Experimentation [Client R&D Budgets. Agencies need to get your own hands dirty]
  • 47. 60% Proven 30% Proving 10% Testing new models
  • 49.
  • 52. Stage Improvement in process There will be no chemistry stage. We will be using the Creative Social network to Chemistry seed the list of agencies pitching, in particular picking out the individuals from Meeting those agencies who we believe have the best fit to the client and will add the most value All agencies will be present for a single briefing. Although there will be more time Briefing required by the client to prepare for this briefing, it should be more than recouped by getting better ideas Agency No planning required Planning Strategy Would still expect them to do the strategy bit Ideas Lead creatives will have been in the briefing so expect far better ideas Generation No formal pitch. Each idea submitted on one sheet of A4. No Appendix. No Pitching Branding
  • 53. 3 2 1 0 1 2 3 4 5 6 7 8 9 10 Average = 9.0
  • 54. AD Client Planning Client sign off Creative team 1 CD Creative team 2 Creative team 3 AD Client sign off Production
  • 55.
  • 56. Team Director Client CD Creative Planner Team TV Producer
  • 57. Main Challenges 1. Client Sign Off 2. Costing at the outset
  • 58.
  • 59.
  • 61. Art Director + Copywriter
  • 62. Art Director + Copywriter
  • 63. Art Director + Copywriter Other specialist Creative IA/UE Technologist Planner Social Media Specialist
  • 64. Art Director + Copywriter Other specialist Creative IA/UE Technologist Planner Social Media Specialist
  • 65. Art Director + Copywriter Other specialist Creative IA/UE Technologist Planner Social Media Specialist
  • 66. Art Director + Copywriter Search Creatives specialist IA/UE Technologist Planner Social Media Specialist
  • 67. Hoffman says the biggest change has been the re-imagining of the creative team. Before, of course, the idea rested solely with a writer and art director. Now, as with most agencies, the composition of teams varies, but there are more people involved in what Hoffman has taken to calling "the platoon" rather than the team. Creativity, Agency of the Year 2010
  • 69. Brands on average employ 7 different types of agencies One third believe their agencies fail to collaborate Fewer than half meet multiple agencies to discuss creative ideas Fewer than half are satisfied that their structure enables effective brand stewardship Fewer than half believe their structure is simple to orchestrate
  • 70. Get rid of silos [Digital does not sit in the corner. Nor does social]
  • 71.
  • 73.
  • 74.
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  • 80.
  • 81. Questions http://delicious.com/danielefiandaca/HIMC Daniele Fiandaca @yellif @creativesocial danielefiandaca@me.com www.danielefiandaca.com