1. Yellow Insights

2. ?

3. Journeymapping
Userflows
&
Viresh, Nilesh, Vanshika, Riya
Presentedby:

4. Stages of Customer Interaction
Better understanding about the
customers
customer sentiment, goals and
touch points.
What is
CJM?
What is
CJM?

5. WhyCJM?
WhyCJM?
Shows the touchpoints of customers
Valuable Insights

6. Benefits
Benefits
the path and channels
forecast the path of future customers
highlight gaps or misdirection

7. Components
Components
Creating a
customer
persona
Emotions
Deciding
what to
measure
Customer
Stages
Customer
Touchpoints

8. Focus on customer
perspective
Account for
customer segment
Research your
maps
Ensure that maps
reflect all touch-
points
Create
CJM

10. What makes a good
CJM?
It Should Be Based on a Market Research Plus
Real Customer Data
It Expands Beyond Your Marketing Funnel
It Includes KPIs - performance measurements

11. Common
Problems
Failing to involve necessary departments
Lack of Customer Data
Treating the customer journey map as a static
entity

12. UserFlow
in UX Design

13. END
PROCESS
PROCESS
PROCESS
START
PROCESS
PROCESS
PROCESS
PROCESS
DECISION
PROCESS
What
?

14. Why
?

15. When
?

16. Task Flow
Screen Flow
Flow Chart
Wire Flow
Types
?

17. User Flow
Step One:
Research on customers
Step Two:
List the purpose and goal you want to
achieve
Step Three:
List the possible steps
Step Four:
Pick up the type of user flow
Step Five:
Create user flow
Step Six:
Review and Update
How
?

18. Softwares
Softwares
Figma
Miro
WireFlow
SmartDraw
Draw
Mockups
Many more

19. Final Thoughts
Final Thoughts