1. Yiling Zhu
Phone No.: 15601630150
Email: irene-zyl@hotmail.com
Project Experience in Accenture
International Benchmarking of CRM | Consultant 2014.04-2016.06
Project Description: Work as an expert to conduct international benchmarking study of Customer Relationship
Management for Shanghai Electronic Power, and propose suggestions for improvement.
Achivement:
 Based on 8 criteria, e.g., company size, goverment policy, Information System infrastructure, to select 4
high-performing companies for benchmarking assessment;
 Analyzed the current situation of customer service in Shanghai Electronic Power, and found out the
problems and challenge they faced;
 Identified the life-cycle of customer service into three phases, conducted the benchmark assessments with
the 4 high-performing companies, and generated improvement suggestions of 4 compentency aspects;
 Indepently completed the study of " The New Trend of Energy Consumer Behavior".
Top-level design of Shared Service Center | Consultant 2014.04-2015.06
Project Description:
Top-level design of Shared Service Center and strategic financial management structure; construction of internal
control system; and optimize the construction of financial information system.
Achivement:
 Top-level design of the Shared Service Center, including operation model, key business processes design,
internal control system, staffing, and etc;
 Independently completed the study and top-level design of strategic financial management;
 Helped build up the internal control system, and drafted guidance and guideline for 72 business processes,
which covered 13 core businesses;
 Generated the business design of paperless original document management and electronic signature
system.
Re-design of Business Performance Assessment System | Consultant 2014.04-2015.06
Project Description:
Re-design the assessment system of business performance of State Grid Co., Ltd, which is a World Top 500
company.
Achivement:
 Worked as an expert to interview the subsidiaries of State Grid Co., Ltd of the provincial and municipal level
to evaluate the exisiting assessment system of business performance and the evaluation mechanism;
 Based on the EVA theory, drew the EVA value tree, and developed the index system of business
performance assessment, which include 5 competency critetia and totally 118 index indicators;
 Designed the new assessment system of business performance and the evaluation mechanism;
 Proposed the overall plan of information system implementation of the new system.

2. Top-level Design of DecisionSupport System | Consultant 2014.04-2015.06
Project Description:
Top-level Design of decision support system for State Grid Co. (SGCC), Ltd, which includes 27 provicial
subsidiaries and 37 subsidiaries directly managed by SGCC.
Achivement:
 Worked as a team leader to complete the design of "Management Cockpit", which include 20 key indicators,
in order to provide decision support for C-level managers;
 Completed the design of 5-level Strategic Map;
 Based on the Strategic Map, indentified 15 compentency creitria and totally 48 key indicators;
 Co-writer of the work book for the Operation Monitoring Center.
'Asset Wall' Management | Analyst 2013.04-2013.06
Project Description:
Build the Asset Wall model for Shanghai Electronic Power to improve the effectiveness of asset management.
Achivement:
 Interviewed with multiple departments to collect data;
 Drew the Asset Wall of the existing fixed assets, whose size was 207.39 billion RMB;
 Pridicted the future asset condition and the large-scale cash usage for the next 10 years.
Anhui Electronic Power OMC ( Operational Monitoring Center) Project | Analyst
2013.04-2013.06
Project Description:
By online monitoring of the daily operation activities, Anhui Electronic Power founded OMC, a new department to
provide decision support for the management level. Client wants Accenture to help establish the monitoring plan
of company's daily operation activities, which is a part of the internal control system.
Achivement:
 Worked as a team leader to complete the business design and graphic design of the daily operation
activities;
 Cooperated with and guided the IT company to implement the online-monitoring system;
 Proposed the enterprise image publicity plan for Anhui Electronic Power;
 Addressed department responsibilities and position design according to the headquarter's strategic plan
and top design.
Jiangsu Electricity Power Asset Life-Cycle Management | Analyst 2012.08-2012.12
Project Description:
Identify the business process of Power Grid Asset Life-Cycle Management; evaluate the current situation of the
management level and healthy index of Power Grid Asset in Jiangsu Electronic Power; and identifies the
issues/obstacles of asset management, and proposes suggestions to improve the productivity and efficiency.
Achivement:
 Worked as one of the operation management professionals to interview 9 departments, in the purpose of
evaluating the management level and healthy index of Power Grid Asset in Jiangsu Electronic Power;
 Identified 4 important phases, 17 check points and 32 critical activities;
 Dveloped 84 KPI indicators from three dimensions;
 Extracted data from database to do pilot study, to recognize the risks and causes, as well as proposed
contingency plans;
 Developed solutions to fix the problems with relevant departments.