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HOW TO RE-INVENT AFTER SOCIAL MEDIA BLUNDER YinkaOlaito www.yinkaolaito.com
We are in the age of conversation
Opportunities are unlimited
Yet we are prone to blunders
Positive impacts make brand strong, influential
Blunders may tear down the roof
The ‘DellHell’
The ‘Weinergate’
‘Kanye West’
‘Octavia Nasir of CNN’
When You falter Acknowledge, Do not deny
When You falter Be the first to speak out
When You falter Tender unreserved apology
You can have strong come back... Transparency
You can have strong come back... Integrity
You can have strong come back... ‘ Audience credibility’
THANK YOU 17 www.michaelsageng.com
CONVERSATION CONTINUES Website:www.yinkaolaito.com Email:yinka@yinkaolaito.com Twitter: pathfindernig Tel: 234-7029778785 18 www.michaelsageng.com

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How to reinvent after social media blunder