Gauntlet Brochure

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Gauntlet Testimonials

“The Gauntlet team have provided us with insurance & risk management advice for over 25 years.
They understand not only our business but the hotel industry in general & this places them in a
unique position within their sector. Their attention to detail & personal service aligns their philosophy
with our own.”
Elite Hotels Graeme C Bateman, Managing Director, Elite Hotels

“I’ve been a client for 20 years and would have no hesitation in recommending Gauntlet to other hoteliers.
They have consistently delivered an exceptional level of service and their premiums have remained
competitive from year to year.”
Grange Hotels Steve Waldron, Financial Controller, Grange Hotels Ltd, London

“It is a pleasure to deal with people who are hotel specialists and understand my industry so well.
Gauntlet’s range of products and services provide real value to my business.”
Peter Holmes, Finance Director, The Capital Group, London
The Capital Group

“Gauntlet’s standard of service is first class. Nothing is too much trouble. They are on call 24/7 providing
valuable insurance and risk management advice when I need it most.”
Nigel Saunders, Financial Director, Moor Hall Group, Sutton Coldfield
Moor Hall Group

“Gauntlet provides a unique approach to insurance & risk management by their knowledge & understanding
of the hotel & leisure industry. They are the experts in this sector & support this with their claims
management & competitive premiums.”
Meridian Leisure Hotels Christina Broulidakis, Meridian Leisure Hotels

“Gauntlet has provided a support structure that has far exeeded my expectations of the functions of an
insurance broker. They have even worked with us in building and implementing a successful business
continuity plan. They are the broker of choice for the hotel industry.”
Chewton Glen Andrew Stenbridge, Managing Director, Chewton Glen Hotel, New Milton

“The Gauntlet team are passionate about hotels and they have maintained an exceptional level of service
throughout our long association.”
Sarah-Jayne Reynolds, Financial Controller, Lucknam Park Hotel, Bath
Lucknam Park

“We have worked closely with ‘Gauntlet Risk Management’ over the last 4 years and are pleased their
extensive knowledge of the hospitality business has allowed us to introduce effective and practical
solutions that continue to improve our business.”
Stuart McPherson, General Manager, Cowley Manor, Cowley
Cowley Manor

www.gauntletinsurance.co.uk
James Hallam Limited, 5 Lloyds Avenue, London EC3N 3AE



“When you work as hard as we do to provide top quality service, it’s great to find an insurance broker
who does the same. Gauntlet are professional, reliable and a pleasure to do business with. Many thanks.”
Paul Bream, Managing Director, Merrion Hotel Ltd
The Merrion Hotel

“Our premium is 25% of that quoted by a previous broker and we have wider cover. This coupled with first
class service makes Gauntlet a market leader for the leisure industry.”
Stobo Castle Stephen Winyard, Managing Director, Stobo Castle Health Spa, Peeblesshire, Scotland

“Having worked with Gauntlet Insurance for the last five years, we are delighted to recommend them for
their first class service and ability to deliver premiums which provide competitive terms across a broad
range of risks. Our Account Director’s superb depth of knowledge and on-going personalised involvement
Apex Hotels provides us with an unsurpassed level of confidence that we have the best deal for our business.”
Angela Vickers, Managing Director, Apex Hotels, Edinburgh, Scotland

“Whatever your needs are, Gauntlet are quick to respond and provide good practical solutions.”
Mark Cunliffe-Lister, Proprietor, Swinton Park, Ripon, North Yorkshire
Swinton Park

“For over 25 years we have enjoyed expert and dedicated insurance cover which is specific to our industry,
combined with an exceptional level of customer service from a dedicated team. When you include this with
very competitive premiums we have an insurance package which cannot be beaten.”
Queensferry Hotels Russell Imrie, Managing Director, Queensferry Hotels, Edinburgh

“Gauntlet combines an excellent insurance cover with an on-site risk management service and a personal
touch that we want. It adds so much value to my business.”
Barton Grange Hotel Ian Topping, Managing Director, Barton Grange Hotel, Preston, Lancashire

“We chose Gauntlet because we needed a broker who understood the hotel business. David Noble and
his team are clearly passionate about hotels and after 25 years in the business, they know their stuff.
Gauntlet is now our sole provider of insurance and risk management services having proved to be a
Lester Hotels reliable and trustworthy business partner.”
Simon Lester, Chairman, Lester Hotels Management Services, Potters Bar, Hertfordshire




“Without exception…the support, guidance and customer service we have received whilst working
with the team at Gauntlet has been second to none, as is the insurance cover, claims service and risk
management services, which gives us great confidence.”
Lea Marston Hotel Tom Kirkham, Managing Director, Lea Marston Hotel, Sutton Coldfield, Warwickshire

“Having used Gauntlet for several years, we have been exceptionally pleased with their service.
As dedicated hotel insurance of substance they give us peace of mind whilst retaining a personal
targeted approach; a combination we were previously unable to source.”
Mount Pleasant Hotel Richard McIlroy, Managing Director, Mount Pleasant Hotel, Doncaster, South Yorkshire

“Gauntlet people are knowledgeable and helpful. Their handling of our insurance affairs and their claims
assistance is friendly, cost effective and very straightforward. I have no hesitation in recommending them.”
Fairlawns Hotel John Pette, Proprietor, Fairlawns Hotel, Aldridge, North Birmingham

“Gauntlet has provided our insurance cover for several years now and is clearly passionate
about hotel protection.”
Salutation (Ambleside) Hotel Geoff Atkinson, Managing Director, Salutation (Ambleside) Hotel, Cumbria

“Gauntlets ability to understand our industry whilst still treating us as individuals is refreshing in today’s
“one size fits all” philosophy adopted by so many of their competitors. I actually enjoy working with them
and more importantly they solved a problem that our previous firm could not deal with.”
The Nare Toby Ashworth – Managing Director, The Nare

“As we’re a business that is growing fast and constantly thinking of new projects, it’s great to work with a
likeminded organisation that has the imagination and flexibility to understand our needs and react
positively to whatever we throw at them.”
Watergate Bay Chris Hugo – Watergate Bay

“The Gauntlet team stand out from other providers because they are specialists within the hospitality
sector, and therefore understand the unique needs of our industry. They also treat us with the same
customer care that we would wish for our guests.”
TLH Leisure Resort Peter Raven - Group Operations Manager, TLH Leisure Resort



Gauntlet Approach

Strategic, Innovative and Integrated
Gauntlet’s range of services integrates risk assessment, risk management and insurance purchase in
one strategic programme equally appropriate for one establishment or a large portfolio of properties.
It is specifically designed to minimise and reduce risk and insurance costs.
This means that:
• Risk identification, evaluation and treatment will always be approached from a financial not just an
insurable perspective
• A better loss record from risk improvement work will feed directly into reduced
insurance costs
• Stronger relationships will be forged with risk service providers and Insurers committed to achieving
agreed and measurable objectives with you

Insurers Lack Your Knowledge
Insurers lack the knowledge that you have of your business and often find it difficult to separate the
good risks from the poor ones. They will use industry statistics when setting rates and do not focus so
much on management capabilities within a business in controlling risk.
This is simply because most Insurers do not have the right level of information about your risk
management approach to make an individual decision about you.
Our knowledge of risk management in hotels will help you control risk in your business and paint a
better picture of this to Insurers. This will help achieve better premiums year on year and make you less
vulnerable to fluctuations in the attitude of Insurers to the hospitality sector.

What Happens Next?
Gauntlet’s insurance and risk management programme will allow you to:
• Re-evaluate the exact scope of insurance coverage required
• Purchase the most cost efficient cover
• Understand the consequences of any exposure retained uninsured
• Position your current risk management agenda and progress it with confidence



Gauntlet Difference

Why Are We Different?
Gauntlet as a division of James Hallam Limited is one of the UK’s leading suppliers of insurance and risk
management solutions for the hospitality and leisure industry.
• We have worked with hoteliers since 1982 and are fully committed to making ourselves the perfect partner
for your business today
• Our core services include risk assessment, insurance design, insurance placing, programme services
and claims settlement
• Our well established team of highly experienced insurance professionals work together with
Gauntlet’s specialist risk management team to understand your business inside out, dealing as one,
with your people and your insurers
• Our senior people remain involved in meeting all aspects of your needs as we always maintain client
contact and account management responsibility at senior levels
• Significant premium discounts will be provided to you for good risk management practice
• You gain control of your overall risk financing costs, enabling you to establish clear objectives that will
reduce the overall cost of risk for your hotel
• Systematic identification and evaluation of your key risks ensures that you will better protect physical
assets, reduce the frequency and severity of accidents, provide a safer environment for employees,
guests and the public and minimise interruption of services
• Your Insurer will provide more pricing stability and longer-term commitment to you once your risk
profile and risk management approach is demonstrated
• Broad and cohesive insurance coverage is obtained based on our Gauntlet policy wording developed
exclusively for the hospitality sector
• Competitive insurance rates are achieved year on year from our substantial purchasing power
through the placing of our existing hotel client portfolio
• Your claims are speedily resolved and settlements authorised by our experienced Claims Manager
working directly within your Gauntlet team
We are very happy to provide contact references of any of our existing clients so you will be able to
independently verify our experience and expertise



Gauntlet Commitment

Our involvement in the hotel industry extends back over 25 years and we are fully committed to
supporting the sector.

Awards
We actively support improvements to the hotel industry’s position in regard to risk
management and won the prestigious Risk Management Initiative of the Year Award
judged by the Insurance Times for our work in this area.

Excellence
We have devised a grading system to understand and improve risk management standards in hotels.
All of our hotels will receive a certificate showing their present status and will be given the tools to
assist them obtaining our highest grading of Platinum.

Sponsorship
To demonstrate our commitment to the Hotel Industry,
Gauntlet supports the Springboard Charity and Hospitality Action.

Newsletters
We provide regular newsletters giving updates on evolving health and safety, HR and insurance
legislation. We also review major industry issues and the impact that these could have on your business.

Industry Presence
We support trade shows and exhibitions so we have a physical presence for you to
meet us at various events throughout the UK. Gauntlet Insurance are commercial
partners to Pride of Britain Hotels, a consortium for small, privately owned luxury
Approved by
hotels in the UK. Pride of Britain

Development
We place great importance on product development and use experience and knowledge to make our
offering even better year on year.



Gauntlet Insurance

Five Star Insurance Cover Placed
We always negotiate and purchase insurance cover around individual risk requirements using our
specially developed Gauntlet programme design process.
Understanding that every hotelier’s insurance requirements are different, we have designed Gauntlet to
be flexible, enabling cover to be tailored to your own unique circumstances.
A full Gauntlet programme may embrace any of the following cover types:

• Material Damage for all physical assets • Computer Equipment, including breakdown
• Business Interruption • Group Personal Accident for Employees
• Employers’ Liability • Business Travel
• Public and Products’ Liability • Director’s and Officers’ Indemnity
• Money • Loss of Drinks Licence
• Fidelity Guarantee • Contractors All Risks
• Goods in Transit • Tour Operators’ Cover
• Motor Vehicles • Exhibition Operators’ Cover
• Legal Expenses • Fine Arts Cover
• Engineering Inspection and Loss or Damage • Car Jockeying
• Machinery/Plant Breakdown • Personal Accident cover for guests

Flexible, Tailored Insurance
Our unique policy wording has been specifically tailored for the hospitality industry and includes many
extensions that are not usually covered by a standard commercial insurance policy.
Gauntlet will provide competitive premium levels year on year and will not be so sensitive to the
fluctuations in the insurance cycle that often affect the hospitality sector.



Gauntlet Online

Online Risk Management
Gauntlet customers will be able to benefit from our online facility
offering risk management guidance tailored to the hospitality
industry. The purpose of this facility is to allow your business to be
kept abreast of current legislation and expectation, as well as
providing practical information on achieving compliance. The facility
focuses upon health and safety issues, although we are also able to
offer guidance on HR matters and business continuity planning.

Online HR Support
It will help you by:
• Translating employment legislation in a pragmatic and straightforward way
• Providing information, policies, procedures and documentation to create and manage your
HR “audit trail”
• Presenting Industry relevant news and legislation updates by email throughout the year
• Giving access to experienced Human Resource advice for specific enquiries – responding within
24 hours by email through our “Ask the Expert” service

Online Health & Safety Support
It will help you by:
• Keeping up to date on Health & Safety issues
• Achieving compliance with current and changing legislation
• Demonstrating effective risk management to your insurer
• Creating your Health & Safety Policy and Risk Assessments
An “Ask the Expert” feature provides direct access to a Consultant to directly address any specific
HR or health and safety issue.
Members are kept fully up to date by regular email with all the latest news and legislation changes in
the complex worlds of health and safety and HR.



Gauntlet Claims

Priority Claims service
As a company we place great priority on our claims service. We take treating Customers fairly very
seriously and indeed want to make sure that when having a claim our clients receive everything
from insurers for which they are entitled whilst keeping the lifetime of a claim to a minimum to
avoid disruption.
As part of our claims management service, you will be introduced to our claims manager as your policy
comes into force so you get to know the person who will actually be handling the claim. Even more
importantly they will get to know your business. So in the event of a loss they will be familiar with your
operations and be able to provide speedy authorisation of works to be carried out.
As soon as you contact us regarding a claim you will be given advice on the next steps to be taken
where required, details of contractors or other experts that you may need to be brought in to help
resolve the problem quickly and efficiently.
We operate an out of hours phone service so we are always at the end of the phone should
disaster strike.

More Claims Paid
As our policies are bespoke written for the hospitality industry many claims we pay would not have
been covered under a standard commercial insurance policy.
As we are passionate about the hospitality industry you are important to us. We look for ways of
paying rather than avoiding claims.

Valuation Service
As an added feature, Gauntlet have partners who can provide a valuation service for your building so
that you can ensure the cover you have selected is sufficient to enable your building to be fully
reinstated should disaster strike.



Gauntlet Risk Management

Gauntlet Risk Management
Risk is not always a bad thing; however there are always two sides to RISK. On the upside all businesses
pursue risk as an opportunity for increased reward and competitive advantage. On the downside
businesses that fail to actively manage risk factors are susceptible to different forms of loss including
reputation, valuation, insurability and competitive position.
The real tangible benefits of implementing and maintaining good risk management are a safer business
environment and reduced insurance costs. We continue to work closely with industry experts, trade
associations, insurance companies and Gauntlet clients to understand their concerns and to develop a
range of practical services exclusively to meet the needs of the hospitality industry.

A comprehensive audit of the business will be undertaken to establish any
Business areas where our qualified risk team could make recommendations.
Healthcheck This will enable you to meet:

• Legislative Requirements
• Insurance Exposures – resulting in managed insurance costs
• Implement a structured risk management process based upon the
recommendations produced within the report
• Demonstrate your commitment to managing health, safety and fire risks
within your business

Our consultancy services introduce practical risk management solutions
Consultancy to help meet legislative and insurance requirements, as well as improving
the business. We would work with you to create detailed:

• Risk assessments • Training packages
• Guidance documents • Fire risk assessments
• Health and Safety policies • Business continuity plans

We will produce the documents for you and provide adequate training so
that you can then implement them. We will even chair safety meetings.

A team of qualified tutors experienced within your industry will come to
Training your hotel and provide comprehensive instruction. Our courses include:

• Introduction to Health & Safety • Fire Risk Assessment
• Understanding Risk Assessment • Manual Handling
• COSHH Training • Food and Hygiene



Gauntlet Plugging The Gaps

Are you aware that some of your biggest risk exposures may
be excluded?
A hotel is generally insured against physical damage such as fire and storm, but claims that arise from
external events that do NOT impact your business physically are EXCLUDED?
To solve this problem Gauntlet Insurance have developed a range of new covers which can be purchased
separately to fill the gaps.

Fear of Terrorism
Your business could lose revenue due to a major terrorism incident deterring your customers from travelling.
For example, many UK Hotels lost significant income following 9/11 due to the fact that its global customer
base was disinclined to travel.
If the connection is evident, under this policy, you can insure your losses due to guest’s anxiety following a
terrorism event.

Fear of Disease/Epidemic
When an issue such as Foot and Mouth occurs, even though the actual contamination area may be many
miles away, a hotel may experience a significant reduction in customer numbers. Diseases such as BSE or
Avian flu may have a similar effect on your customer base.
If the connection is evident, under this policy, you can insure your loss of customers due to the public reaction
to the disease.

Perils of Nature
Extreme weather, though not directly affecting or damaging your premises, could still prevent or influence
your trading. For example you may close your hotel due to the threat of a storm that ultimately fails to damage
your property.
Gauntlet now provides cover to safeguard your revenue against this contingency.

Loss of Revenue/Income due to Strikes
Hotels can often be reliant upon a very small number of suppliers or services as well as upon on your
customers having access to petrol and diesel to reach you.
In the strictest confidence (the directors alone as no supplier may be made aware), it is possible to insure your
business against an extended and damaging strike at a specified supplier.



Gauntlet Team

The Team David Noble Managing Director
John Frazer Branch Manager Harrogate
Gerry Lane Head of Development (Hospitality and Leisure)
Marc Brennan Gauntlet Account Director
Nick Maddox Gauntlet Risk Director
Tim Shadrach Head of Claims – Hospitality and Leisure
Stuart Griffin Gauntlet Senior Account Executive
Nettie Sibree-Lait Gauntlet Senior Account Executive
Robert Drysdale Gauntlet Development Executive
Gareth Webb Gauntlet Development Executive
Victoria Becker Gauntlet Account Executive
Yousouf Neetoo Gauntlet Account Handler
Sue Tofrik Gauntlet Account Handler
Catherine Hunter Gauntlet Account Handler
Alastair Roy Director of Corporate Development Scotland
Anthony Brett Founder

LONDON HARROGATE WATFORD EDINBURGH
HEAD OFFICE BRANCH OFFICE BRANCH OFFICE BRANCH OFFICE
5 Lloyds Avenue 2 Hookstone Chase Meridien House Queen’s Quay
London Harrogate 69/71 Clarendon Road 37/7 Ocean Drive
EC3N 3AE North Yorkshire Watford Edinburgh
HG2 7HS WD17 1DS EH6 6JL
T: 020 7977 7888 T: 01423 880121 T: 01923 298412 T: 07789 765506

Email Address: david.noble@gauntletinsurance.co.uk
Website: www.gauntletinsurance.co.uk
Gauntlet is a trading name of James Hallam Limited
and is Authorised and Regulated by the Financial Services Authority


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