The public sector, comprising various levels of ministries and agencies, is involved in modernising and transforming their existing business structure and service delivery. The need to invest and develop infrastructures, including unifi ed communications, embedded systems and network enablement tools, is growing and becoming more important than ever. As a result of this sudden technological movement and initiative, the public sector is scrambling to plan and execute them to ensure the highest level of citizen satisfaction.

1. www.smartgovernmentsummit.com
28th & 29th April 2015
Hotel Fort Canning, Singapore
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2. WHO SHOULD SPONSOR?
SMARTGOVERNMENTSUMMIT
Speaker List
Katalin Gallyas
Open Innovation Policy Advisor
City of Amsterdam (CTO Office)
Netherlands
Khoong Chan Meng
Director-Designate
Institute of Social Science
National University of Singapore
Singapore
Shahid Osmani
Quality Expert
Dubai Customs
UAE
Dr. Waiel Said
e-Government Portfolio Director
ictQATAR
Qatar
Dr. Nick Tate
Director of the Australian Government’s
Research Data Storage Infrastructure
(RDSI)
University of Queensland
Australia
Siu Yow Wee
Director Passenger Service
SMRT Corporation
Singapore
Gavin Stark
CEO
Open Data Institute (ODI)
UK
Ian Watt
e-Government Manager
Aberdeen City Council
UK
Mohamed Al Tamimi
Head of Strategy and Deliver
Emirates Transport
UAE
Malaysian Administrative
Modernisation and Management
Planning Unit
Malaysia
28th & 29th April 2015
Hotel Fort Canning, Singapore
REGISTER TODAY! E: youssouf.djire@my.olygen.com T: +603 2261 4226 W: www.smartgovernmentsummit.com

3. WHO SHOULD SPONSOR?
Why you should attend?
ABOUTSMARTGOVERNMENTSUMMIT
The public sector, comprising various levels of
ministries and agencies, is involved in modernising
and transforming their existing business structure
and service delivery. The need to invest and develop
infrastructures, including unified communications,
embedded systems and network enablement tools,
is growing and becoming more important than ever.
As a result of this sudden technological movement
and initiative, the public sector is scrambling to plan
and execute them to ensure the highest level of
citizen satisfaction.
We are proud to present you the Smart Government
Summit, which will be happening on the 28th
and 29th of April 2015 at Hotel Fort Canning in
Singapore. This summit aims to gather government
executives and decision and key policy makers from
regional and global government entities to witness
the new era of government transformation. They are
changing the landscape of service delivery through
utilisation of technology and mobile application for
an extraordinary customer experience. The key idea
of a smart government is to anticipate the needs of
your citizens before they know it and to deliver it with
exceptional speed and quality.
This summit will strive to address critical issues
revolving the planning, strategising, and execution
of smart government framework through keynotes,
expert presentations, panel discussions and case
studies. Speakers representing their governments
and agencies will share insights to the challenges
faced in their journey to achieve the smart status.
Smart Government Summit continues shaping the
future for a better tomorrow.
Key Topics in this Summit
• Strengthening Public and Private Sectors’
Effort to Create the Government of the Future
• Shaping the Future of Public Services with
Mobile Technologies and Applications
• Culture Change: Driving Smart Customer
Experience Improvement in Public Transport
• Improving Healthcare Quality and Efficiency
through Innovative Use of IT
• One Mobile, One Roof: Fulfilling Government’s
Ultimate Goal of Easing Customers’ Lives
When Obtaining Government Services
• Spearheading Smart Services Delivery with
Emirates Transport
• Building a Massive Open Research Data Cloud
in Australia – A Description of the Outcomes
and Challenges
Benefits of Attending
Convince Your Boss
• Learning from key presenters across different
industries and agencies on their journey to
smart services delivery
• Anticipating potential challenges towards the
implementation of open data
• Establishing the benchmarking standards of
your organisation against the rest of the world
• Meeting the leading experts of smart
government implementations
• Showcasing different case studies to develop
and execute smart initiatives in different stages
of business units
• Defining the concept of smart government and
how to achieve it
What are the Global Developments and
Movements on Smart Government Initiatives?
Identify who is pioneering smart vision to provide
government smart services across different
spectrums. This summit will highlight government
initiatives and facilitate your customers’ access
to your services and providing them with reliable
information.
Leading your Organisational Effort of Smart
Services Delivery
Ensure your organisation is incorporating advanced
analytics and insights as key elements of all critical
decisions. Analytics-driven culture allows the
organisation to set and achieve strategic initiatives
more effective.
Generating New Values for Your Organisation
Discover how others are leveraging on the concept
of connectivity to gain valuable insights into their
customer journey. Find out if you’re missing out on
new and essential competitive tools or expertise that
may boost your technology efficiency.
Evaluating and Benchmarking Against the Rest
of the World
Find out how you can measure the public’s level
of happiness with government services and how
countries are beginning to develop smart and
interactive software and applications.
ImprovingSmartServicesbyTrulyUnderstanding
the Underlying Need of Your Citizens
Recognise the importance of integrating services
across agencies and departments for a unified
experience. What exactly do people want from you
and how will you offer them through technology?
28th & 29th April 2015
Hotel Fort Canning, Singapore
REGISTER TODAY! E: youssouf.djire@my.olygen.com T: +603 2261 4226 W: www.smartgovernmentsummit.com

4. Target Market
Director-Generals, Assistant Director Generals, Chiefs/Directors, Head of Departments, Managers and
Executives from:
Quality
Services
Data
Information Technology
Communication
Strategy
Corporate Planning
Advisories
System
Policy and Community
Across the public sector
From across private sector, including Telecommunication and Banking
CEO, Directors, Head of Departments, Managements and Executives from:
Business Planning
Business Development
Quality
Information Security
From across private sector
Breakdown of Attendees by Region
Breakdown of Attendees by Job Function
TARGETATTENDEES
28th & 29th April 2015
Hotel Fort Canning, Singapore
REGISTER TODAY! E: youssouf.djire@my.olygen.com T: +603 2261 4226 W: www.smartgovernmentsummit.com

5. SPONSORSHIP PACKAGES
CONFERENCEAGENDA
Registration and Morning Coffee
Opening and Welcome Remarks
Opening Keynote: Global Movement on Smart
Government Initiatives
This keynote provides a high-level view of the
opportunities and challenges to sustain and improve
services in an era of economic uncertainty and profound
social change.
Expert Presentation: Utilising Open Platform to Speed
Up Adoption of Smart Cities
• Promoting government transparency and greater
citizen engagement
• Making data more accessible to empowering citizen
to unlock online resources
• Driving innovation, community engagement and
government efficiency
• Creating awareness on the potential of open data to
drive data-fuelled innovation
Katalin Gallyas Open Innovation Policy Advisor, City
of Amsterdam (CTO Office), Netherlands
Katalin is currently responsible for setting up an Open
Innovation Project team in Amsterdam that embraces
Open Data based solutions, Crowdsourcing platforms
and citizen centric open source mobile apps development.
Keynote Address: Strengthening Public and Private
Sectors’ Effort to Create the Government of the
Future
• Leveraging on data gathered from smart sensors
• Streamlining effort to develop a liveable, sustainable
and workable smart government
• Developing a smart partnership for the purpose
of providing public infrastructure and community
facilities
• Harnessing private sector’s expertise to provide
services in a more efficient manner
Morning Refreshment & Networking Session
Panel Discussion: Shaping the Future of Public
Services with Mobile Technologies and Applications
Thegrowingapplicationofinformationandcommunication
technology is transforming and enhancing quality of
services that city and local government offer. The public
and private sectors now realise the value of co-creation;
where both sectors engage to create value.
Case Study: Culture Change to Drive Smart Customer
Experience Improvement in Public Transport – SMRT
• Developing a culture of innovation and ownership to
encourage taking on responsibilities
• Optimising station placement by reducing a number
of stations and stops
• Using real-time data to control public transport
operations
• Providing accurate information to customers for
decision making processes
• Improving transit experience by reducing traffic
congestion and encouraging a modal shift among
users
Siu Yow Wee Director Passenger Service, SMRT
Corporation, Singapore
Yow Wee had undertaken onerous mission of
transforming the customer service level across SMART
and has been championing this cause since 2012.
Lunch
Case Study: Dubai Smart Government: Easing the
Life of People Interacting with Government - 90 Day
Dubai Customs Journey to Enable All Services 24/7
on Smart Devices
• Highlighting customs procedure improvement
studies since project implementation
• Deploying top-notch technical solutions to facilitate
trade and secure borders
• Revamping Dubai Customs smart phone-enabled
website and smart watches services
• Increasing flexibility, speed and smoothness of
services to ensure high user satisfaction
Shahid Osmani Quality Expert, Dubai Customs, UAE
Shahid Osmani is the project manager for Dubai Customs
service improvement projects being driven by Dubai
Executive Council, based on Dubai Government Model
for Service Improvement
Panel Discussion: Streamlining National Initiatives to
Promote A Healthy Climate for Private Investment,
Innovation and Job Creation
There has been a recent buzz about smart government
with many different definitions on what it means to be
smart and the implication on the country’s economic
development. Most of the issues centre around the
provision of citizen-centric services, the improvement
of public transportation, management of public safety,
waste and energy resources and education and health
services.
Expert Presentation: Improving Healthcare Quality and
Efficiency through Innovative Use of IT
• Providing accessible healthcare service 24/7
through multimedia call centre with medically
trained personnel
• Aiming to be the centre of innovation and creator of
new knowledge
• Enhancing patience interaction and advice through
information technological service
• Developing online access to all relevant medical
information and real-time intelligent clinical decision
support systems
Afternoon Refreshment & Networking Session
Keynote Address: Securing Government Information
Security Environment
• Increasing trust and confidence by managing
protective security risks
• Limiting the potential for compromise of
confidentiality, integrity and availability of official
information and asset
• Implementing additional security measures
designed to improve security of information systems
Ian Watt e-Government Manager – e-Government
Team, Aberdeen City Council, UK
Ian is part of the working group on Open Data Scottish
Government
Winner of Local Government Category of the 2013 Digital
Leaders 50
Closing Remarks & End of Day 1
08:30
09:00
09:15
09:45
10:15
10:45
11:15
12:15
12:45
02:00
02:30
03:00
03:30
04:30
04:00
Agenda Day 1
28th April 2015
28th & 29th April 2015
Hotel Fort Canning, Singapore
REGISTER TODAY! E: youssouf.djire@my.olygen.com T: +603 2261 4226 W: www.smartgovernmentsummit.com

6. PLATINUM SPONSOR
CONFERENCEAGENDA
Agenda Day 2
29th April 2015
Registration and Morning Coffee
Opening and Welcome Remarks
Keynote Address: Redefining Smart Government
Development Agenda
Keynote Address: Devising an Integrated Strategy that
Would Unify Policies to Protect Information System
• Ensuring information can’t be modified without
authorisation
• Assessing risks related to a lapse in confidentiality,
integrity and availability
• Involving a formal and independent verified process
similar to ISO27001
Keynote Address: One Mobile, One Roof: Fulfilling
Government’s Ultimate Goal of Easing of Lives of
Customers When Obtaining Government Services
• Improving citizen and business services by
organising agency services around the needs of the
client
• Maximising the value to taxpayers by reducing cost
and optimising business processes
• Integrating budget planning with performance
objectives to measure and manage results
• Increasing information awareness and collaboration
for smarter government decision making process
across governments and agencies
Morning Refreshment & Networking Session
Case Study: Smart City Solution: Transitioning
Qatar from a Resource Based to a Knowledge Base
Economy
• Connecting infrastructure to facilitate dissemination,
sharing and utilisation of information within an
economical system
• Enhancing the knowledge diffusion, upgrade of
human capital and promoting organisational change
capacities
• Expediting cooperation between industry, university
and government to encourage innovation
• Converting technological advancement into
economic productivity gains
Dr. Waiel Said e-Government Portfolio Director,
ictQATAR, Qatar
Dr. Waiel is also the e-Government Portfolio Director for
Qatar General Directorate of Customs.
Keynote Address: Harnessing the Potential of Open
Data to Drive Innovation – Case Studies from the
United Kingdom
Gavin Stark CEO, Open Data Institute (ODI), UK
Lunch
Case Study: Developing Strategic Collaborative
Platform between the Public Sector, ICT Industries
and OSS Communities through MAMPU
• Promoting awareness and knowledge sharing
platform pertaining to the next level of smart
government
• Providing a strategic collaborative platforms to
realise smart government implementation
• Delivery state of art technologies and cutting
edge best practices for public governance and
organisational enhancement
Malaysian Administrative Modernisation and
Management Planning Unit, Malaysia
Case study: Building a Massive Open Research Data
Cloud in Australia – A Description of the Outcomes
and Challenges
Research data has already reached these Petascale
levels and this case study will discuss how these
challenges were overcome to allow the opening up of
Big Data and how this might apply to open data from
Governments.
• Opening up access to data can add $13 trillion to
the economies of the G20 nations in the next 5
years
• Assessing key factors behind slow open data
implementation across national and regional
governments
• Overcoming challenges in scaling up the required
massive data access to realise the potential of big
data
Dr. Nick Tate Director of the Australian Government’s
Research Data Storage Infrastructure (RDSI),
University of Queensland
RDSI is a $50million project funded under the super
science initiatives which aims to transform the storage
of research data throughout Australian Universities and
Research Institutions.
Expert Presentation: Developing Shared and Inter-
Operable Guidelines for Government Transformation
• Streamlining initiatives and operations through
common platform
• Establishing national partnership to restructure
services for the benefit of service users
• Combining knowledge and technological expertise
as instrument to drive innovation
Afternoon Refreshment & Networking Session
Expert Presentation: Spearheading Smart Services
Delivery with Emirates Transport
• Transforming local service delivery by interlinking
public and private sector services
• Delivery smart services via the use of smart devices
through high speed internet
• Assessing a multifaceted transformation of services
and infrastructure and impacts on public safety, job
creation and tourism promotion
• Integrating information and operations between
different government entities for a unified user
experience
Mohamed Al Tamimi Head of Strategy and Delivery,
Emirates Transport, UAE
Expert Presentation: Advancing to the Next Level of
Smart through Innovative Integration of Citizens,
Systems and Services
• Gathering and aggregating data through software
and hardware components via social media
applications
• Analysing available information through proper
cleansing and consolidation of data
• Facilitating optimal execution of responses and
measuring the outcome of responses to measure
project performances
• Improving the ability to deliver efficient and relevant
services across several common service domains
Khoong Chan Meng Director-Designate Institute of
Social Science, National University of Singapore,
Singapore
Chan Meng is concurrently the Evangelist for
e-Government Leadership of Singapore.
Closing Remarks & End of Day 2
08:30
09:00
09:15
09:45
10:15
10:45
11:15
12:15
02:30
03:00
03:30
04:30
05:00
04:00
12:45
02:00
Case Study: Research data has already reached
these Petascale levels and this case study will discuss
how these challenges were overcome to allow the
opening up of Big Data and how this might apply to
open data from Governments.
28th & 29th April 2015
Hotel Fort Canning, Singapore
REGISTER TODAY! E: youssouf.djire@my.olygen.com T: +603 2261 4226 W: www.smartgovernmentsummit.com

7. Pleasephotocopyforadditionaldelegates
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Smart Government Summit (28-29 Apr) USD 1,995 USD 50
*Soft copy documentation included. Download links of non-embargoed presentations will be emailed after the event.
*7% GST applies to Singapore-based organisations
#Subject to approval by sponsors
• All fees stated include luncheons and refreshments. Cost of hotel accommodation and travel is not included.
28th-29th April 2015
Hotel Fort Canning, Singapore
REGISTER NOW!
REGISTER TODAY! E: youssouf.djire@my.olygen.com T: +603 2261 4226 W: www.smartgovernmentsummit.comREGISTER TODAY! E: derek.bong@my.olygen.com T: +603 2282 0369 W: www.bigdataworldshow.com
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