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Chapter 3:
E-commerce website
8/2013 Pham Thi Chau Quyen 1
5 reasons for “difficulty of having a website”
11. ………………………………………….
2. ………………………………………….
3. ………………………………………….
4. ………………………………….............
5. ………………………………………….
8/2013 Pham Thi Chau Quyen 2
Five-step strategy
1. What do I want to website achieve?
2. Who do I want to visit my website?
3. How will they find it?
4. What do I want them to do when they
are there?
5. How will I measure success?
8/2013 Pham Thi Chau Quyen 3
10 STEPS TO BUILD A WEBSITE
1 Market research, making a plan, target, budgets
Tools: SWOT, TOWS, PEST, PESTLE,…
2 Defining issues of website: model, structure, function
3 Buying domain, hiring server
4 Designing website
5 Updating information, content management for website
6 Analyzing website: information, function, speed, customization…
7 Adding functions: security, payment
8 Promoting the website and registering on search engine, participating in
e-commerce trading platform
9 Linking web with customers, suppliers, partners, state management
agencies
10 Building supply and distribution system8/2013 Pham Thi Chau Quyen 4
Main contents of Chapter 3
1 Three important steps in building a website
Models to analyze the quality of a website
Managing and marketing a website
2
3
8/2013 Pham Thi Chau Quyen 5
1. Three important steps in website building
1
2
3
WEB DESIGN
WEB HOSTING
DOMAIN
8/2013 Pham Thi Chau Quyen 6
1.1. DOMAIN
International and national Domain
Domain names Rules
Domain Life Circle
8/2013 Pham Thi Chau Quyen 7
(i) International and national Domain
- International Domain: www.tencongty.com
(or .net, .biz .org, .info...).
- National Domain (for Vietnam):
www.tencongty.com.vn
(or .net.vn, .biz.vn .org.vn, .gov.vn...).
8/2013 Pham Thi Chau Quyen 8
8/2013 Pham Thi Chau Quyen 9
1- COM ………………………………….
2- NET
3- ORG
4- INFO
5- EDU
6- MOBI
7- MIL
8- GOV
International Domain
………………………………….
………………………………….
………………………………….
c………………………………….
………………………………….
………………………………….
………………………………….
8/2013 Pham Thi Chau Quyen 10
8/2013 Pham Thi Chau Quyen 11
National Domain
No. National
Domain
Nation No. National
Domain
Nation No. National
Domain
Nation
1 .vn 11 .dk 21 .la
2 .cn 12 .ae 22 .mx
3 .jp 13 .cu 23 .pt
4 .us 14 .eg 24 .tw
5 .uk 15 .is 25 .es
6 .de 16 .ir 26 .tr
7 .ar 17 .iq 27 .uy
8 .bn 18 .it 28 .ve
9 .ca 19 .kp 29 .tg
10 .cl 20 .kr 30 .th
8/2013 Pham Thi Chau Quyen 12
(i) International and national Domain
8/2013 Pham Thi Chau Quyen 13
(*) List price of International Domain
International Domain Installed Fee Cost
.com Free 220,000 VND/year
.net Free 220,000 VND/year
.org Free 220,000 VND/year
.asia Free 375,000 VND/year
.us Free 220,000 VND/year
.info Free 220,000 VND/year
.co.uk Free 735,000 VND/year
.cc Free 630,000 VND/year
.biz Free 220,000 VND/year
Source: http://websitedoanhnghiep.vn, 05/7/20128/2013 Pham Thi Chau Quyen 14
(**) List price of National Domain
VN Domain Installed Fee Cost
.com.vn 350,000 VND 350,000 VND/year
.net.vn 350,000 VND 350,000 VND/year
.org.vn 350,000 VND 350,000 VND/year
.info.vn 350,000 VND 350,000 VND/year
.biz.vn 350,000 VND 350,000 VND/year
.gov.vn 350,000 VND 350,000 VND/year
.edu.vn 350,000 VND 350,000 VND/year
.vn 350,000 VND 480,000 VND/year
Source: http://websitedoanhnghiep.vn, 05/7/2012
8/2013 Pham Thi Chau Quyen 15
(ii) Domain names rules
 Short
 Unique
 Rhythm
 Hard to misspell
8/2013 Pham Thi Chau Quyen 16
Available
(Released)
Active
Expire
Auto
Renew
Redemption
Pending
Delete
Available
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 17
1. Available (can be registered)
 This domain name is not registered.
 Any individual (or organization) can also register if
satisfy the conditions:
- The domain name consists of letters, numbers or "-".
- The maximum length of the domain name is 64
characters.
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 18
Available
(Released)
Active
Expire
Auto
Renew
Redemption
Pending
Delete
Available
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 19
2. Active phase
 This domain name has been registered in this
period.
 During this period you can test the operation of the
domain name information on the domain testing tool.
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 20
Available
(Released)
Active
Expire
Auto
Renew
Redemption
Pending
Delete
Available
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 21
3. Expiration period - expired
This time, the domain name has expired and can
not work
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 22
Available
(Released)
Active
Expire
Auto
Renew
Redemption
Pending
Delete
Available
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 23
4. Automatic renewal - Auto renew
 During this time, the domain does not work,
but nobody can register this domain name.
 Usually you will have 40 days to wait for the
extension
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 24
Available
(Released)
Active
Expire
Auto
Renew
Redemption
Pending
Delete
Available
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 25
5. Prepare clear-Redemption
 All information of the domain name has been
deleted. All activities of the domain name will stop.
 If you want to renew your domain name at the
moment, you will have to pay about $ 200
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 26
Available
(Released)
Active
Expire
Auto
Renew
Redemption
Pending
Delete
Available
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 27
6. Pending Delete – delete
 The domain name can not be extended. And
depending on each domain name that its deleted
timeout is different.
 Normally erase timeout is 5 days.
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 28
Available
(Released)
Active
Expire
Auto
Renew
Redemption
Pending
Delete
AvailableRelease
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 29
7. Released (Available) – Optional
 The domain name back to the early stages:
Available, can register and start a new life.
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 30
- Rules: “First apply”.
- Fees: register fee, remained fee,
changed fee
(iii) Domain life circle
8/2013 Pham Thi Chau Quyen 31
1.2. WEBSITE DESIGN
8/2013 Pham Thi Chau Quyen 32
BUSINESS
OBJECTIVES
SYSTEM
FUNCTIONALITY
Display goods Digital catalog
Provide product
information
Product database
Personalize/
Customize product
Customer on-site
tracking
Execute a
transaction
payment
Shopping
cart/payment
system8/2013 Pham Thi Chau Quyen 33
BUSINESS
OBJECTIVES
SYSTEM
FUNCTIONALITY
Accumulate customer
information
Customer database
Provide after-sale
customer support
Sales database
Understand
marketing
effectiveness
Site tracking and
reporting system
Provide production
and supplier links
Inventory
management system8/2013 Pham Thi Chau Quyen 34
8/2013 Pham Thi Chau Quyen 35
USER 1 USER 2LEFT
RIGHT
USER 3
USER 4
TOP
BREADCRUMBS
SYNDICATE
DEBUG
8/2013 Pham Thi Chau Quyen 36
Buying server
Renting server
1.3. WEB HOTSTING
8/2013 Pham Thi Chau Quyen 37
 Buying server
 Renting server
 Investing and buying
servers installed at the base
of the enterprise;
 Hiring experts to build
networks;
 Installing the necessary
software to manage
enterprise server systems.
1.3. WEB HOTSTING
8/2013 Pham Thi Chau Quyen 38
 Renting space on a
server (a part of the hard
drive space on the server);
 Renting a full server of
the service provider to
use.
 Buying server
 Renting server
1.3. WEB HOTSTING
8/2013 Pham Thi Chau Quyen 39
1.3. WEB HOTSTING
 Buying server
Advantages:
……………………………
……………………………
……………………………
……………………………
………………....................
Disadvantages:
……………………………
……………………………
……………………………
……………………………
…………………………....8/2013 Pham Thi Chau Quyen 40
1.3. WEB HOTSTING
Renting server
Advantages:
……………………………
……………………………
……………………………
……………………………
………………....................
Disadvantages:
……………………………
……………………………
……………………………
……………………………
…………………………....
8/2013 Pham Thi Chau Quyen 41
• Content
• Commerce
• Context
• Communication
• Customization
• Community
• Connection
7C
• Information
• Communication
• Entertainment
• Trade
ICET
• Attention
• Interest
• Desire
• Action
AIDA
2. Models to analyze the quality of a website
8/2013 Pham Thi Chau Quyen 42
Website promotion
Customer care
3. WEBSITE MARKETING
8/2013 Pham Thi Chau Quyen 43
This is the most important factor to attract people to visit the website (mostly first)
• Banners, chat, email, affiliates
• E-portals, Search Engines, forums
• Sales promotion, viral marketing,
online outstanding contexts
• ….
Online
• Printing on products, visit card,
uniform, or tracks
• Speaking directly to customers
• …
Offline
3.1. WEBSITE PROMOTION
8/2013 Pham Thi Chau Quyen 44
 The instructions on the website
 Often answering customers' questions
 Customer Support (by email, by
phone, by forums…)
3.2. CUSTOMER CARE
8/2013 Pham Thi Chau Quyen 45
1. TO KNOW
WEBSITE’S ADDRESS
2. TO REGULARLY
ACCESS WEBSITE
3. GOOD IMPRESSION
TO WEBSITE
4. WEBSITE’S LOYALTY
Banner
Search Engine
Directly provide
Links from
partner’s website
Printing on
cards, products Forums
Sales promoting Website update
Customer
care
Good processCustomized
website
Good price,
good products
3. WEBSITE MARKETING
8/2013 Pham Thi Chau Quyen 46

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C3 ec website

  • 1. Chapter 3: E-commerce website 8/2013 Pham Thi Chau Quyen 1
  • 2. 5 reasons for “difficulty of having a website” 11. …………………………………………. 2. …………………………………………. 3. …………………………………………. 4. …………………………………............. 5. …………………………………………. 8/2013 Pham Thi Chau Quyen 2
  • 3. Five-step strategy 1. What do I want to website achieve? 2. Who do I want to visit my website? 3. How will they find it? 4. What do I want them to do when they are there? 5. How will I measure success? 8/2013 Pham Thi Chau Quyen 3
  • 4. 10 STEPS TO BUILD A WEBSITE 1 Market research, making a plan, target, budgets Tools: SWOT, TOWS, PEST, PESTLE,… 2 Defining issues of website: model, structure, function 3 Buying domain, hiring server 4 Designing website 5 Updating information, content management for website 6 Analyzing website: information, function, speed, customization… 7 Adding functions: security, payment 8 Promoting the website and registering on search engine, participating in e-commerce trading platform 9 Linking web with customers, suppliers, partners, state management agencies 10 Building supply and distribution system8/2013 Pham Thi Chau Quyen 4
  • 5. Main contents of Chapter 3 1 Three important steps in building a website Models to analyze the quality of a website Managing and marketing a website 2 3 8/2013 Pham Thi Chau Quyen 5
  • 6. 1. Three important steps in website building 1 2 3 WEB DESIGN WEB HOSTING DOMAIN 8/2013 Pham Thi Chau Quyen 6
  • 7. 1.1. DOMAIN International and national Domain Domain names Rules Domain Life Circle 8/2013 Pham Thi Chau Quyen 7
  • 8. (i) International and national Domain - International Domain: www.tencongty.com (or .net, .biz .org, .info...). - National Domain (for Vietnam): www.tencongty.com.vn (or .net.vn, .biz.vn .org.vn, .gov.vn...). 8/2013 Pham Thi Chau Quyen 8
  • 9. 8/2013 Pham Thi Chau Quyen 9
  • 10. 1- COM …………………………………. 2- NET 3- ORG 4- INFO 5- EDU 6- MOBI 7- MIL 8- GOV International Domain …………………………………. …………………………………. …………………………………. c…………………………………. …………………………………. …………………………………. …………………………………. 8/2013 Pham Thi Chau Quyen 10
  • 11. 8/2013 Pham Thi Chau Quyen 11
  • 12. National Domain No. National Domain Nation No. National Domain Nation No. National Domain Nation 1 .vn 11 .dk 21 .la 2 .cn 12 .ae 22 .mx 3 .jp 13 .cu 23 .pt 4 .us 14 .eg 24 .tw 5 .uk 15 .is 25 .es 6 .de 16 .ir 26 .tr 7 .ar 17 .iq 27 .uy 8 .bn 18 .it 28 .ve 9 .ca 19 .kp 29 .tg 10 .cl 20 .kr 30 .th 8/2013 Pham Thi Chau Quyen 12
  • 13. (i) International and national Domain 8/2013 Pham Thi Chau Quyen 13
  • 14. (*) List price of International Domain International Domain Installed Fee Cost .com Free 220,000 VND/year .net Free 220,000 VND/year .org Free 220,000 VND/year .asia Free 375,000 VND/year .us Free 220,000 VND/year .info Free 220,000 VND/year .co.uk Free 735,000 VND/year .cc Free 630,000 VND/year .biz Free 220,000 VND/year Source: http://websitedoanhnghiep.vn, 05/7/20128/2013 Pham Thi Chau Quyen 14
  • 15. (**) List price of National Domain VN Domain Installed Fee Cost .com.vn 350,000 VND 350,000 VND/year .net.vn 350,000 VND 350,000 VND/year .org.vn 350,000 VND 350,000 VND/year .info.vn 350,000 VND 350,000 VND/year .biz.vn 350,000 VND 350,000 VND/year .gov.vn 350,000 VND 350,000 VND/year .edu.vn 350,000 VND 350,000 VND/year .vn 350,000 VND 480,000 VND/year Source: http://websitedoanhnghiep.vn, 05/7/2012 8/2013 Pham Thi Chau Quyen 15
  • 16. (ii) Domain names rules  Short  Unique  Rhythm  Hard to misspell 8/2013 Pham Thi Chau Quyen 16
  • 18. 1. Available (can be registered)  This domain name is not registered.  Any individual (or organization) can also register if satisfy the conditions: - The domain name consists of letters, numbers or "-". - The maximum length of the domain name is 64 characters. (iii) Domain life circle 8/2013 Pham Thi Chau Quyen 18
  • 20. 2. Active phase  This domain name has been registered in this period.  During this period you can test the operation of the domain name information on the domain testing tool. (iii) Domain life circle 8/2013 Pham Thi Chau Quyen 20
  • 22. 3. Expiration period - expired This time, the domain name has expired and can not work (iii) Domain life circle 8/2013 Pham Thi Chau Quyen 22
  • 24. 4. Automatic renewal - Auto renew  During this time, the domain does not work, but nobody can register this domain name.  Usually you will have 40 days to wait for the extension (iii) Domain life circle 8/2013 Pham Thi Chau Quyen 24
  • 26. 5. Prepare clear-Redemption  All information of the domain name has been deleted. All activities of the domain name will stop.  If you want to renew your domain name at the moment, you will have to pay about $ 200 (iii) Domain life circle 8/2013 Pham Thi Chau Quyen 26
  • 28. 6. Pending Delete – delete  The domain name can not be extended. And depending on each domain name that its deleted timeout is different.  Normally erase timeout is 5 days. (iii) Domain life circle 8/2013 Pham Thi Chau Quyen 28
  • 30. 7. Released (Available) – Optional  The domain name back to the early stages: Available, can register and start a new life. (iii) Domain life circle 8/2013 Pham Thi Chau Quyen 30
  • 31. - Rules: “First apply”. - Fees: register fee, remained fee, changed fee (iii) Domain life circle 8/2013 Pham Thi Chau Quyen 31
  • 32. 1.2. WEBSITE DESIGN 8/2013 Pham Thi Chau Quyen 32
  • 33. BUSINESS OBJECTIVES SYSTEM FUNCTIONALITY Display goods Digital catalog Provide product information Product database Personalize/ Customize product Customer on-site tracking Execute a transaction payment Shopping cart/payment system8/2013 Pham Thi Chau Quyen 33
  • 34. BUSINESS OBJECTIVES SYSTEM FUNCTIONALITY Accumulate customer information Customer database Provide after-sale customer support Sales database Understand marketing effectiveness Site tracking and reporting system Provide production and supplier links Inventory management system8/2013 Pham Thi Chau Quyen 34
  • 35. 8/2013 Pham Thi Chau Quyen 35
  • 36. USER 1 USER 2LEFT RIGHT USER 3 USER 4 TOP BREADCRUMBS SYNDICATE DEBUG 8/2013 Pham Thi Chau Quyen 36
  • 37. Buying server Renting server 1.3. WEB HOTSTING 8/2013 Pham Thi Chau Quyen 37
  • 38.  Buying server  Renting server  Investing and buying servers installed at the base of the enterprise;  Hiring experts to build networks;  Installing the necessary software to manage enterprise server systems. 1.3. WEB HOTSTING 8/2013 Pham Thi Chau Quyen 38
  • 39.  Renting space on a server (a part of the hard drive space on the server);  Renting a full server of the service provider to use.  Buying server  Renting server 1.3. WEB HOTSTING 8/2013 Pham Thi Chau Quyen 39
  • 40. 1.3. WEB HOTSTING  Buying server Advantages: …………………………… …………………………… …………………………… …………………………… ……………….................... Disadvantages: …………………………… …………………………… …………………………… …………………………… …………………………....8/2013 Pham Thi Chau Quyen 40
  • 41. 1.3. WEB HOTSTING Renting server Advantages: …………………………… …………………………… …………………………… …………………………… ……………….................... Disadvantages: …………………………… …………………………… …………………………… …………………………… ………………………….... 8/2013 Pham Thi Chau Quyen 41
  • 42. • Content • Commerce • Context • Communication • Customization • Community • Connection 7C • Information • Communication • Entertainment • Trade ICET • Attention • Interest • Desire • Action AIDA 2. Models to analyze the quality of a website 8/2013 Pham Thi Chau Quyen 42
  • 43. Website promotion Customer care 3. WEBSITE MARKETING 8/2013 Pham Thi Chau Quyen 43
  • 44. This is the most important factor to attract people to visit the website (mostly first) • Banners, chat, email, affiliates • E-portals, Search Engines, forums • Sales promotion, viral marketing, online outstanding contexts • …. Online • Printing on products, visit card, uniform, or tracks • Speaking directly to customers • … Offline 3.1. WEBSITE PROMOTION 8/2013 Pham Thi Chau Quyen 44
  • 45.  The instructions on the website  Often answering customers' questions  Customer Support (by email, by phone, by forums…) 3.2. CUSTOMER CARE 8/2013 Pham Thi Chau Quyen 45
  • 46. 1. TO KNOW WEBSITE’S ADDRESS 2. TO REGULARLY ACCESS WEBSITE 3. GOOD IMPRESSION TO WEBSITE 4. WEBSITE’S LOYALTY Banner Search Engine Directly provide Links from partner’s website Printing on cards, products Forums Sales promoting Website update Customer care Good processCustomized website Good price, good products 3. WEBSITE MARKETING 8/2013 Pham Thi Chau Quyen 46