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ZITA P. HAWKINS
6516 Tower Drive, #301  Alexandria, VA 22306
C: (703) 919-0619  E-mail: zitahawkins1993@gmail.com
SUMMARY
Administrative professional with 15 plus years of experience in the Planning, Catering, Restaurant, and
Non-Profit industries. Proven expertise in Office Administration, Accounting, Event Planning and
Coordination. Expertise in Word, Excel, PowerPoint, and proficiency in Access. Outstanding leadership,
organizational, interpersonal and communication skills. Excellent decision-making, problem solving, and
multi-tasking skills. Ability to achieve intended results in fast-paced, high-pressured environments.
Interned for the White House in 1995 with Security Clearance.
PROFESSIONAL EXPERIENCE
Home Goods, Alexandria, VA Oct 2013 – Present
Cash Office Accountant / Floor Coordinator
 Reconciliations and for daily store sales ranging from $15,000 to $30,000
 Accurately account for all “money bags” of cashier’s registers at end of each employee’s shift and the
end of the business day.
 Prepares on a timely basis all deposits to be picked up by armored car service.
 Prepare “money bags” for each cashier’s register.
 Input registered numbers in a computer database of daily sales to be reviewed by home office.
 Engage in communications and sale of merchandise with customers daily.
Mansion on O Street, Washington, DC Nov 2013 - Dec 2015
Event Manager
 Coordinated and organized Special Events from start to finish
 Instructed, directed and supervised staff and guest during events.
 Brought and maintained new business and existing clients
 Booked special events –wedding receptions, luncheons, dinners, showers, corporate, retreats,
conferences
 Promoted Mansion Event Business
 Created and reviewed client contracts before and after the events.
 Ability to multi-task, displayed focus and complete concentration on events, demonstrated excellent
customer, provided immediate attention.
B. Smith’s Restaurant, Union Station, Washington, DC May 2012 – Oct 2013
Catering Director / Assistant Restaurant Manager
 Successfully developed, managed, and maintained multiple databases and information for clients and
members.
 Booked private events (private rooms) such as luncheons, dinners and receptions/buyouts for clients.
 Ability to handle high volume of guests with guidance and control.
 Negotiated contracts with vendors and clients, contract modifications.
 Collected and settled revenue for both the Restaurant sales and Catering Department.
 Scheduled and worked with Clients for walk-thru’s of venues.
 Responded to and handled guest problems and complaints (problem solver).
 Increased yearly profits with new and former business clients.
 Hosted and supervised events with Senators, Congressmen, actors, business companies and
government organizations.

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Zanzibar Restaurant and Entertainment Group, Washington, DC Dec 1999 – Oct 2010
Senior Manager / Special Events Manager
 Oversaw travel and hotel logistics for high profile and celebrity clientele.
 Maintained client relationships by insuring customer confidentiality and securing all sensitive
information.
 Scheduled and coordinated business meetings, answering phones, receiving deliveries, and ordering
supplies, processed and issued invoices to clients and vendors.
 Handled high volume of guest (2000 – 3000) on weekly basis.
 Negotiated, analyzed and issued contracts to clients, contract modifications.
 Administered the terms and conditions of the contracts.
 Prepared Banquet Event Orders (contracts) to clients, staff and upper manager for review.
 Recruited, trained, delegated, coached, motivated and evaluated the performance of 80-100 staff
employees.
UCC Insurance Board, Inc., Gaithersburg, MD May 1995 – April 2004
Account Executive
Manage and respond to a high volume of phone / web quote inquiries, research, and process information.
 Scheduled and coordinated business meetings, answered phones, received deliveries, and ordered
supplies.
 Maintained customer records, provided research and updated Point System and Applied System’s
WinTam databases.
EDUCATION
BS, Mass Communications, Norfolk State University, Norfolk, VA