Managing collections in the Subscription Economy is complicated. You're chasing unpaid invoices and delinquent accounts of unprecedented volume. Join this session to hear how customers are using Zuora Collect to improve their collections process and reduce involuntary churn.

1. SUBSCRIBED 2018

2. SAFE HARBOR DISCLAIMER
The following presentation is intended for information purposes only. The development, release, and timing of any features or
functionality described for Zuora’s products remains at the sole discretion of Zuora and is subject to change. Any unreleased services
or features referenced in this presentation are not currently available and may not be delivered on time or at all. Customers should
make purchase decisions based upon product features that are currently available.
In addition, statements in this presentation that refer to forecasts, future plans and expectations are forward-looking statements that
involve risks, uncertainties, and assumptions, many of which involve factors or circumstances that are beyond our control. If any such
uncertainties materialize, if any of the assumptions prove incorrect, or if priorities or resourcing changes, actual results could differ
materially from such forward-looking statements. You are cautioned not to place undue reliance on these forward-looking statements as
they reflect Zuora’s expectations as of the date of this presentation. In addition, actual results could differ materially from those
expressed or implied in the forward-looking statements due to a number of factors, including but not limited to, risks detailed in our
Annual Report on Form 10-K filed with the Securities and Exchange Commission (SEC) on April 18, 2019, as well as other documents
that may be filed by us from time to time with the SEC. Copies of Annual Report on Form 10-K and other filings with the SEC may be
obtained by visiting our Investor Relations website at investor.zuora.com or the SEC's website at www.sec.gov. Zuora assumes no
obligation and does not intend to update these forward looking statements after the date of this presentation to conform these
statements to actual results or to changes in our expectations.
We encourage customers requiring specific functionality to file requests on our Zuora Community Ideas Board, even if a feature
potentially addressing their needs has been previously discussed. These cases will be tracked by Zuora product management and
every effort will be made to proactively communicate Zuora’s triage and status of incoming requests.

3. Optimizing Recurring Collections at Scale
Managing collections in the Subscription Economy is complicated.
You're chasing unpaid invoices and delinquent accounts of
unprecedented volume. Join this session to hear how customers are
using Zuora Collect to improve their collections process and reduce
involuntary churn.

4. Business Leaders Must Reimagine the Role
of Collections in the Subscription Economy
“In an attempt to stem the tide of losses, collections managers have, at last, been given the budget
and mandate to implement the technology that will automate and improve the default
management process - and to do it quickly.”
- Experian Decision Analytics

5. “Zuora Collect has helped us reduce churn and freed up our sales team so they
can focus on new business.”
ZUORA COLLECT
Manage the complexities of recurring collections
Collect More
Maximize chances of collections success by making it easy for
customers to pay with multiple payment methods
Minimize Churn
Target delinquent churn by giving customers credit card processing
success with intelligent retry logic
Reduce Costs
Automate dunning with configurable business workflows

6. Zuora Collect’s Collections Strategy
Designed to catch revenue leakage in a comprehensive way
Visibility
Give customers complete transparency of their entire transaction history
Collaborate with collection agents to complete collection tasks
Prevention
Let customers pay with multiple payment methods and varying payment schedules
Intelligent Retry Logic
Retry electronic payments based on failure reasons automatically
Automated Dunning Workflows
Design workflows that automate customer correspondence and dunning tasks
Automate Manual Collections
Automate payment to invoices matching for check and ACH payments
Manage customer disputes at an invoice line item level
Statement Generator
Advanced Payment Manager
Configurable Payment Retry
Workflow
Collections Window
Configurable Lockbox Disputes
New!

7. Head of Consumer Marketing,
TheStreet Inc.
Sr. Solutions Architect,
Motor Trend Group
Gurjinder Pooni
Group Product Manager,
Evernote
Ryan Hagey
VP & GM of Product,
Zuora
Kyle KolichJill Marchisotto
Our Panel