The document discusses how technology is impacting the retail industry. It notes that retailers now face competition not just from other stores but also from online retailers and marketplaces. Customers are also changing as the new generation is more tech-savvy. In response, retailers are adopting an omni-channel approach to provide integrated online and in-store shopping experiences. However, simply adding digital channels may not be effective; the solution should be driven by understanding customer needs and complementing the existing business. The document advocates a human-centered design process to develop the right customer experience across touchpoints.

1. How technology is impacting the retail industry

2. SAVANT DEGREES
INNOVATION IS IN
OUR DNA
We work with business leaders to
design and realize digital innovations &
products.
Zihuan Wee
Entrepreneur, & Innovator
‘Zwee’
Zwee is the founder & CEO of Savant Degrees and
has since consulted for a diverse group of
companies from MNCs like P&G to successful local
start-ups like Redmart in the field of digital
innovation.
In his last few years, Zwee has been actively
involved in several government panels, committees
and initiatives on IT, innovation, entrepreneurship &
leadership. He has also spoken at events and
colleges on leadership, entrepreneurship and digital
innovation.
Zwee’s interest and strength lie in attracting and
growing talented and inspired individuals to solve
real world challenges and craft exceptional
products. (www.linkedin.com/in/zihuan)

3. 3
Business
TechnologyDesign
We work here
Hello, we are from Savant Degrees.

4. 4
• We work alongside
leaders and their
teams to
understand users
and trends in the
industry.
• We imagine a better
solution that can
seamlessly and
intuitively designed
to drive new
innovations and
processes
• We help leaders
design innovative
user-driven
technology solution
• We architect the
components, build
and facilitate
transition
• We drive continuous
improvements
through iterations
and prototyping
techniques
01
Discover
02
Envision
03
Concept
04
Build
05
Evolve
The Savant MethodTM of design thinking has been successfully applied to creating
impactful digital solutions for our partners across the world

5. We mentor & work with start-
ups to jumpstart their digital
endeavors by planning,
designing and delivering their
technology products
We work with large multi-
national companies to gain a
competitive edge by turning
their archaic processes into
innovative ones
We work with local businesses
to innovate their processes by
introducing new solutions that
change the staff experience
We work with innovative and
forward looking firms to design
new innovations and adopt
agile methodologies
We work with payment
providers to create new fin-
tech innovations in Singapore
and Asia
We work with organizations to
design how logistics works in
Singapore. We help spin off
new division and propose new
IoT technology investment

6. 6
How is digital changing the retail industry?

7. 7
“What use could the company make of an electric toy?”
- Western Union 1878
“People will soon get tired of staring at a plywood box
every night.” - Daryl F. Zanuck, 20th Century Fox, 1946
“There is no reason anyone would want a computer in
their home.” - Ken Olsen, 1977
The biggest risk we face
is industry disruption

8. 8
Your competition is changing.

9. No longer across the street competition

10. 10
But the rise of e-tailers

11. 11
Not just overseas, but here in Indonesia too.

12. 12
Not just fashion, but also dailies.

13. 13
Next, enter the online marketplace.

14. Now anyone can start a shop

15. And the e-shopping experience is becoming social.

16. 16
Your customers are changing too.

17. 17
A generation that is growing up differently.

18. 18
They are ultra-conversant with technology

19. 19
LOYALTY
VIEW TV
OR PRINT
AD
GO TO
STORE
COMPARE
OPTIONS
CHOOSE
BEST
OPTIONS
BUY ITEM
What used to be this…

20. 20
VIEW TV OR
PRINT AD WATCH
YOUTUBE
COMMERCIAL
BUY ITEM
DOWNLOAD
MOBILE APP
COMPARE
SHOP
ONLINE
VIEW
BANNER
AD
READ
REVIEW
READ
BLOG
CUSTOMER
SUPPORT
PRODUCT
DEMO
IN-STORE
FACEBOOK
LIKES
VISIT
WEBSITE
SEARCH
DISCOVER
THROUGH
SOCIAL
NETWORK
VISIT THE
RETAIL STORE
WRITE
REVIEW
PLAY A
GAME
…has become something like this.

21. 21
And yes, they often know more than you.

22. 22
Which means they are looking for something more.

23. 23
So how are retailers responding?

24. 24
Not all doom and gloom.

25. 25
Omni-channel – this is the new wave of retail.

26. It is about interacting and surprising the consumer…

27. 27
With immersive physical-digital convergences

28. 28
Anytime…

29. 29
Anywhere…

30. 30
On any device.

31. 31
Okay. This all sounds great.
But, I still have questions

32. Will this really
impact my
business?
32
Do I have the
capabilities to do
this?
Is this something
my customers
need?
Will they want to
pay for it?
How does this
align with my
business
strategy?
Absolutely. Multi-channel retailing is complex.
And it’s not about jumping on the bandwagon

33. 33
This is why we work with this in mind
Technology should not drive the
solution.
The solution should drive the
technology.

34. 34
Here’s a sneak peek at how we work

35. 35
Leadership & People
& Culture
Business Vision &
Objectives
Marketing & Branding
Strategies
Value Proposition
WHO YOU ARE
We start with an understanding of who you are

36. 36
Human-centered Design
to uncover latent needs
and customer insights
WHO YOU ARE
And then a deep understanding of the customer

37. 37
WHO YOU ARE
Consistency of brand
and an integrated
experience across all
touchpoints
So that we can design the right customer experience…

38. 38
WHO YOU ARE
Driven by business
considerations and
operational realities
That complements what you do

39. 39
Only then can we know which channels make sense, how they fit
WHO YOU ARE

40. 40
WHO YOU ARE
And how they integrate with your overall business

41. WHO YOU ARE
This is how we satisfy ourselves that the digital pieces truly add value

42. 42
• We work alongside
leaders and their
teams to
understand users
and trends in the
industry.
• We imagine a better
solution that can
seamlessly and
intuitively designed
to drive new
innovations and
processes
• We help leaders
design innovative
user-driven
technology solution
• We architect the
components, build
and facilitate
transition
• We drive continuous
improvements
through iterations
and prototyping
techniques
01
Discover
02
Envision
03
Concept
04
Build
05
Evolve
The Savant MethodTM of design thinking has been successfully applied to creating
impactful digital solutions for our partners across the world

43. 43
And some final parting thoughts

44. 44
Be adventurous. Fail fast to succeed quickly.

45. Remember your story, and what brought you here.
“If you want to build a ship, don’t drum up
people to collect wood and don’t assign
them tasks and work, but rather teach them
to long for the endless immensity of the
sea.”
- Antoine De Saint Exupery

46. “Technology should not dominate the customer experience or seek to replace staff.
Rather, it should make the jobs of staff easier and more meaningful.”
- Minister Lim Swee Say, at the successful SPRING/PayPal/Coastes Launch
-
zwee@savantdegrees.com zwee21
linkedin.com/in/zihuan zwee21