By Philippe Vimard (https://www.linkedin.com/in/philippev...), CTO & COO at Doctolib (https://www.doctolib.fr/) There’s probably no need to introduce Doctolib, one of France’s newest unicorns after raising €150M a few months ago. Philippe has been their new COO & CTO for the past year after occupying a similar role at eDreams (GoVoyages, Opodo, Travellink, Liligo). Get the maximum amount of knowledge out of this extremely experienced executive, who shared with us the why and how of mixing Tech & Ops! His approach is super business-centered, always looking for ways to be closer to other functions: A truly entrepreneurial & business CTO.

1. A new breed of CTO
The Family - July 2019

2. Doctolib – Strictement confidentiel
● Inception: Nov. 2013.
● German-French company
● Headquarters in Berlin and Paris, 30 offices in
France, 5 in Germany.
● 850 employees today
● Raised 230M€ in investment. Currently
valued @ 1B€ (March 2019)
2
Doctolib is a German-French company with 850
people and a long-term project (July 2019)
Key Facts Our investors

3. Doctolib – Strictement confidentiel
Our mission: make our healthcare system more
human, efficient and connected
3
Improve the patient access to
healthcare and patient experience
Create the medical practices and
the hospitals of the future
1 2

4. Doctolib – Strictement confidentiel
4
Doctolib is the largest ehealth service in Europe
EXPERIENCENETWORK
90,000
healthcare
professionals
20,000,000
Patient accounts
SERVICE
850
staff
VISIBILITY
35,000,000
visits per month

5. Doctolib targets 2 kind of users: practitioners &
patients
A new generation of scheduling
system for practices and hospitals
● Booking optimization
● Easy patient communication
● Practitioners coordination
An online service for patients
● Find a nearby health practitioner / hospital
● Book doctor appointments online 24/7
● Manage medical bookings online

6. Doctolib – Strictly confidential
Strong growth since inception
6

7. Who’s this guy?

8. Doctolib – Strictement confidentiel
A bit about myself
8
Intl’
Experience
VC, PE, IPO,
hypergrowth,
slowdown, M&As
From pure tech
focus to global
operations scope
44y old
Engineer &
Entrepreneur

9. Why CTO Enablers
are needed?

10. Doctolib – Strictement confidentiel
The typical roles boundaries...
10

11. Doctolib – Strictement confidentiel
The “CTO Enabler” equation
11
Much bigger impact
on overall results
Technology Biz model Biz processes

12. Doctolib – Strictement confidentiel
Technology = Overall enabler the business
Someone needs to be able to connect the dots.
Who’s better than the CTO to understand and drive it ?
Much easier for him/her to step beyond
the boundary than the other way around.
If not, who then?
12

13. Doctolib – Strictement confidentiel
Key business processes to master as CTO
● Product prioritization
● Customer journey from sales to support
● Sales/Marketing and levers to accelerate those
● Finance/HR and automation potential
● Make/Buy/Partner strategies for product/int’l expansion
13

14. Doctolib – Strictement confidentiel
14
Data & Business Scale
Marketing
Lead Generation
Data Analytics
Product & dev
Doctor Marketing
Marketing
Customer Engag.
Data Analytics
Product & dev
Scale Cust. Engag.
Operations
Excellence
Data Analytics
Product & dev
Scale OPS processes
Global business
teams
Sales Strategy Data Analytics
Product & dev
Scale Sales processes
Product & dev
Scale Onboarding
Provide acceleration
services to each global
teams*:
- Data Analytics
- Product management
- Development
→ Align objectives &
destroy them
*DBS also provides data analytics for Product teams, and could prioritize other missions in the future to support other global teams such as Finance/ People
(DBS) Data & Business Scale @ Doctolib

15. Doctolib – Strictement confidentiel
How to make the transition from CTO to
‘CTO-enabler’ ?
15
1. Break the paragdims of CTO as a techy-only
2. Dare to get into the dark sciences of
Sales/Marketing/Operations
3. Educate yourselves in financial key concepts
4. Apply your strong engineering mindset to those
5. Understand that it is your job (and more fun!)
6. Diffuse this mindset within your own team

16. Questions
welcome!