Let’s face it, it’s 6 to 7 times cheaper to maintain a current customer rather than acquire a new one. Building customers relationships and managing the communication with your clients over time is one of the pillars of any successful business. During this 45 min. workshop, Alexis will share the principles and guidelines to improve the way customer relationships are managed. Alexis Lewalle is the Co-Founder & the CEO of Slaask, a customer service app for Slack. He works daily with his client to help them to improve their customer service.

1. Customer Relations:
Best practices and mistakes to avoid

2. Select your clients

4. Be attractive

5. Understand why clients
stop working with you

6. Embrace
your own style

7. Define boundaries
with your clients

8. Reward client
good behavior

9. Manage your client's
bad behavior

11. Understand your
client's expectations

12. Allow your clients
to invest in you

13. Tell your clients how much
you appreciate them